They do whatever they want. If they r busy they say ur prescription isn't due yet . I've had many…read moreissues. Not just once! Many different issues very important to me. They really say and do whatever they want. I've called numerous times about issues. All, I can say is, if u want a good friendly efficient pharmacy. Keep looking!!! They r vicious to the end! I switched pharmacy today. They deleted my needed albuteral and told them I had no refills. I had to call to straighten it out! Also, gave them an old phone number. This is the kind of experience I have had with this Rite aid on Pond st. Since the beginning!!

I have been going to this location for 10 years and until today I never had an issue. While I…read moreunderstand that the pharmacists don't make the rules it would be nice if Rite Aid as a company would inform customers of policy changes. Today I went in to pickup a prescription that my doctor had sent over yesterday. This is a controlled substance medication for ADHD I have taken for months. My insurance doesn't cover this medication so I pay for it out of pocket. Today the pharmacist informs me that she can no longer fill controlled substances if they are not approved by insurance. This is ridiculous! With no warning at all from the store or corporate. So now I am out of my medication and being as it is a controlled substance medication I will have side effects from not taking this medication while I wait for my doctors office to send a new prescription over to a new pharmacy and wait for it to be filled. I will now be transferring all of my medications and my kids medications as well to another pharmacy. Thanks for not doing right by your customers.

this pharmacy is really good customer service excellent,…read more the manager her name is sukh very sweet girl pharmacist Madhuri very friendly and all the employee are very friendly

I know what you're thinking.... why on earth would someone review a pharmacy? Well, there are 2…read morereasons: 1. I am in class and have never been so bored in my life; 2. have you been to a chain pharmacy lately? Ugh! Moved to Burlington in 2005 and this pharmacy is about a block from my house so I sent my perscriptions there rather than the Walgreens about a mile down the road. Since then I have had nothing but fantastic service... when I had an issue getting a perscription filled (thanks health insurance company) the pharmacist worked diligently toward getting me what I needed and even provided options to hold me over in the meantime. I trust this guy more than I do my doctor... the pharmacist at least knows my name without looking it up on a chart -- not because I have lots of health issues either. It's just how they operate. On the shop end of the house, things are a little more expensive than a chain store but in the spirit of supporting local business I do stop there for most of my unexpected miscellaneous shopping; like when you're all out of TP at an inopportune moment. Besides, they keep my fairly uncomon cigarettes on hand (something Walgreens laughed at me for asking about) just to be sure they have them for me when I need them.

I'm on a tear tonight giving thanks to the people who provide me with great service and Mill Street…read morePharmacy is one of them. I ALWAYS get AWESOME service from their cashiers. The One lady who stands out to me is Marie always always always at the register when I walk in with a smile and ready to help. Listen I need all the help I can get when I go in there, I'm picking up for my mother in-law who is French and still after 36 years I still have a hard time with her accent, so I really appreciate the little bit of extra time you all spend with me. See ya tomorrow I'm picking up. Lol

I am a mature woman who has been " taken care of " by the staff of this local pharmacy for the past…read more10 years. I use that terminology because that is the sincere rare caring that has been shown to me many times over . That atmosphere is established first by the owner Pharmacist Dave , and is a welcome contagious one , " caught " by each of his staff. Hmm...I suppose that would be the only contagion that would be welcome there . One 4th of July I forgot to refill my important medication before the store had closed. Dave left his family barbecue to open the pharmacy for me . He arrived to help me with his consistant kindness, while he had every right to feel otherwise , since it was my lapse in memory that dragged him back to work that day. There is not one chain of pharmacies around our town that would have unlocked their doors on a closed Holiday to let me in and fill my prescription . Thank God for the dedication of the staff at this pharmacy and others like it that are comitted to maintain a higher standard of excellence while facing all of the challenges that are inherent within the choice they made to bring an independent home town pharmacy for all of us to benefit. I am grateful for the many times your kindness and a smile have brightened my day. Sincerely, Rosanna Hillman

Had a great experience with customer service from the young man at the register who helped me with…read moremy passport photo -which was quick, professional, and easy. The beautiful silver-hair woman who appeared to be the manager was very professional, courteous, and friendly.

Every other visit 5 stars, this visit, I would give 0 if I could…read more 99.9% of the people in my pharmacy I would invite over to share a meal with. That is how much I like them. Last night, I had the absolute worst experience ever. After spending 3 hours in urgent care, and then another 3 hours in the er, a prescription was sent over to cvs at 6pm. The hospital and I were aware they closed at 7. I had a severe lung infection. Still do, and am not on my antibiotic yet. I got to CVS drivethru at 6:40, and got to the window at 6:50. The male at the window said he could not finish my prescription because they closed in 10 minutes. It was for a ZPac. He did say I could go to a cvs with later hours, or come back in the morning. I can see my house from the cvs. I was, and am still confused. The pharmacy was not closed yet. My prescription was called in an hour before. It was a ZPac. Nothing complicated. What am I missing?

Friendly knowledgeable staff. I'm here frequently for prescriptions so often in fact that we are on…read morea first name basis. I really like that. Reminds me of old time pharmacy who knew their patients wants and needs. Always professional, always bright and clean. Many items that are unexpectedly on sale. Can't beat CVS rewards!

I called to check a medication of mine, and they were incredibly rude and disrespectful on the…read morephone. They were disruptive, and it talked over me. They did not let me say what I needed to say. I'm tired of dealing with rude people. When I call in the for a prescription, it's very unprofessional.

Everyone is really nice. They have delivery and the guy is SO NICE!…read moreI would definitely recommend them!

I had no insurance and they we're able to help me with my prescriptions at a reasonable cost, very…read morehelpful

So I was traveling here today on my lunch break. In the window from the sidewalk I could see that…read morethis place was selling toilet paper and paper accessories. I went into the store to purchase it and the man from behind the counter says that he couldn't sell me one roll because it was for the store. When I asked why would he have 8 or 9 rolls out in visible site where everyone could see from the door, he stated that it was to fill space on the Shelf but it was for the employees only despite being on the first shelf that you see in front of the store. I was very surprised with the horrible customer service and he still wouldn't even sell me just one as I'm actually starting to run out. I told him that he was lucky that someone rational like me didn't put up a big stink about it but you need to take these out of plain sight but please believe me I'm very upset about this. I just wanted two individual rolls out of the Shelf full that he had. He then threatened to call the police on me for writing this review

I love this pharmacy there are the nicest people very helpful and they have the best pharmacist he…read moreis so nice and super helpful. They are a small pharmacy but they are way better than Walgreens rite aid and CVs. More people should go there. They are non judgemental and they always have a good attitude. The girl that helps the pharmacist is super nice and helpful also I give them a five star because they truly deserve it!

Store was very neat and organized and the photos I sent to be printed were ready when I arrived and…read morethe order was correct. The reason the review isn't more than 3 stars is because it truly was a 3 1/2 star experience but since half stars aren't allowed it definitely wasn't a 4 star visit so 3 it is. The customer service is what pulled it down. 1 poor cashier responsible for ringing customers up, photo lab and answering questions for customers on the sales floor. These businesses have got to do better and take better care of their employees.

What's happening? I called and was on hold from 12:46pm…read moreuntil they closed for break (1:31pm). That's a REALLY long time to be put on hold without ANYONE picking up the call! I simply wanted to know if the meds are ready before i drive out to the pharmacy because the doctor's office said it was sent an hour prior.