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    Rite Aid

    4.5 (2 reviews)

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    2 years ago

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    Audrey B.

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    Ask the Community - Rite Aid

    Rite Aid

    Rite Aid

    3.3(3 reviews)
    2.4 mi
    $$

    The employees at this Rite Aid's pharmacy are extremely rude, inconsiderate, and very negative…read moretowards their customers. They also cannot accurately communicate specific information regarding your personal prescriptions and are unwilling to help clarify questions when you call or ask in person. There is one specific pharmacy employee who displays no manners whatsoever and will raise his voice almost to the point of yelling at you over the phone. He has belittled me many times both in person as well as through phone conversations when I call to ask a question. I highly do not recommend sending your prescriptions to this pharmacy. They will also never have what you need in stock nor will they ever have it ready for you on time.

    I started coming to this Rite Aid when I broke my foot over nine years ago. The ER prescribed some…read morepain killers to hold me over until the next business day when I could call a specialist. CVS said they needed until the next morning to dispense the pills. Pass. I had a broken foot. Rite Aid filled them instantly for me. Of course, I was enraged and hobbling on crutches when I walked in, but regardless, they gave me what I needed and wished me well. The service has always been above standard here. Staff is friendly. Some turnover with cashiers, but the pharmacist and some of his staff have been there quite some time. The store is clean. They always have what I need. Prices are higher than Target, but Target is further away.

    Rite Aid - Front of store

    Rite Aid

    3.2(6 reviews)
    8.7 mi
    $$

    I started going here for my prescriptions because the rite aid on Taunton rd closed and I have had…read morenothing but issues with this pharmacy! The staff in the pharmacy are incredibly rude. I went there twice today for my prescription. The first time I went in, there were no customers waiting and 3-4 staff behind the counter. Not a single person looked at me or acknowledged my existence until after about 5 minutes of me standing there in silence. They told me my prescriptions were not ready and I needed to wait another hour. Within 10 minutes of leaving the store I receive calls stating my prescriptions were done so clearly they were working on it and were finishing within a couple of minutes. So I could have just waited if they were so close to being done instead of having to make another wasted trip. Fast forward to going back many hours later in the day because I wanted to be certain I did not have to return again. I watch a polite customer in front of me be told repeatedly "just go sit over there" in a rude tone by the older Indian woman behind the counter. Then it gets to my turn I ask about a medication I was prescribed which she (the same older Indian woman) said I needed to speak with the pharmacist then just stood there in silence and stared at me. I broke the silence after a little bit and said "well is the pharmacist here? And can I speak with her?" The Indian woman said "go over there to talk to her". I spoke to the pharmacist and was sent back to wait in line for the second time. This time I get to the counter and I tell her I have a new insurance. She said "well then you're going to have to wait over an hour because they are going to have to rebill everything." I told her okay then I will just use whatever you have on file but I will only be taking the medications I desperately need until I can figure out what's going on" then she proceeds to only partially grab some of the items I am requesting so I remind her that I needed one of the other items she was about to put back. She then just takes everything out throws it in a basket and gives it to the pharmacist telling her to rebill it. I did NOT request to have it rebilled and she clearly just passed me off to the pharmacist because she didn't want to speak with me anymore. I then had to explain to the pharmacist again that I do not want it rebilled because I do not have the time to wait around. Luckily the pharmacist was able to help me and check me out because I was on the verge of having to wait in line for the THIRD time within 1 visit to the pharmacy. Almost EVERY single person I have met at this pharmacy has absolutely NO customer service skills!! And for the record I was not rude at all to anyone despite being jerked around for almost 30 minutes because I've worked many jobs dealing with customers and I know how difficult it could be but this behavior was unwarranted and just plain rude and disrespectful. The only positive aspect of this experience was the pharmacist in the hijab that was working tonight. She is the only reason I'm giving 2 stars instead of 1. She was extremely kind to me and very helpful. She also apologized to me for my mistreatment. She appears to be the only person at this pharmacy I have met that treats customers as human beings with common decency. However, unfortunately this will be my last time ever returning to this store. Me and my family whole family will be taking all our business elsewhere from now on at a place where we can be treated as human beings and NOT cash cows. We are all sick and tired of dealing with BS EVERY. SINGLE. TIME. We go here!

    It's been too many times that they haven't had a prescription ready when they said it would be, and…read moreI've had to wait for them to fill it even though I came for pick up a few hours after it was to be ready. I'm typing this as I am yet again waiting in their store for a script that was called in nearly 24 hours ago. This is the last time for me - goodbye to Rite aid. I have no more patience for their ineptitude and excuses.

    Rite Aid - drugstores - Updated May 2026

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