Our local Rite Aid pharmacy used to be a wonderful pharmacy to use. The pharmacist and techs were the same group of people everyday, and they knew their customers!
Now, employees are rotated around the entire region, rarely look familiar, and are inept at customer service.
A few days ago, I requested refills of some scripts for myself and family members. I went to pick them up 2 days later and two hadn't been refilled yet! The next day, I was told that one script was still working its way down the line. 4 days after requesting a simple refill, I was finally able to pick it up.
Today, I attempted to call the pharmacy with an important question concerning a script. I began calling at around 1:00 pm. I would select 3 from the phone menu and wait to be directed to the pharmacist. The phone rang repeatedly before sending me back into the phone menu where I continued this cycle for nearly 10 minutes. This went on many times for hours!
At about 5:45pm, the phone was answered after the 8th time I was sent back into the phone menu. An angry tech barked "I have 3 calls in front of you!" And loudly slammed the phone into its cradle.
It is now 8:21 pm and after 100s of attempts, my question has gone unanswered and the only person I spoke to hung up on me.
A few minutes ago, I was again going in circles through the phone menu when I finally decided to call the store itself to find out if there had been some type of emergency situation that was causing problems. The very nice cashier told me that he would go back and talk to the manager of the pharmacy area, who happened to be working tonight. He came back to the phone and said that he was transferring me to the manager. I was on hold for 7 minutes before I gave up and hung up the phone.
I don't know what has happened to the pharmacy department that has lead to so many rotten experiences with the techs, the pharmacists, or even the pharmacy department managers, but if this is how you treat your customers, I will be taking my family's business elsewhere! read more