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    Rita's Grooming

    3.4 (16 reviews)
    Closed 9:00 am - 5:00 pm

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    First visit was wonderful. Second visit they clipped my golden retriever to the skin. She came home with 3 open wounds and rest of her was not cut. Owner offered excuses instead of an apology and compensation. We won't be returning.

    My shaved dog after

    just now NEW Do not take your large breed long hair dogs here. They charge $200 to shave dogs without permission from the owners in the middle of winter. I included pics of my dog before and after. You will drop off your beautiful fur baby at 10am and they'll have you wait til 5pm to give you back a skiddish, traumatized, shaved and razor burned dog and expect $200. We brought my Black Russian Terrier to this groomer to have an inch of hair cut down and returned to find my dog fully shaved with shave burn bumps on the side of his face and in his genital area. For some unexplained reason they also shaved one side of his neck and not the other. The groomers said they'd had the manager look at the dog and determined he was matted allover but when we asked to speak to the manager who was apparently present to evaluate my dog we were then informed she was out of town.... So how did she evaluate the dogs condition earlier if she's out of town? It's apparent that the groomers present made a rushed decision due to a busy day and a lack of care. We had called about three hours after dropping him off(around 1pm) to check on his progress and they advised they were swamped with dogs for the holidays so he couldn't be ready until 5pm so my guess is due to the busy day they decided they didn't have time to properly do their job so they just shaved whatever dogs they felt like shaving. When we saw how they mutilated our dog and tried to talk about what happened to result in this they dismissed our concerns entirely, told us how they should have charged us even more and mockingly wished us a merry Christmas. They boast about their 20 years of knowledge but clearly these old dogs need to learn some new tricks because they shaved a breed that is never supposed to be shaved completely down as it can cause skin irritation in this breed and their double coat may not ever grow back properly. My poor dog has been scratching non stop for days since we picked him up from this chop shop. It's even kept him from sleeping at night and he's more skiddish like he was treated harshly at this groomer. That is the worst part about this whole experience, thinking about how poorly they treated our sweet 1 year old dog. For the record they said he was matted allover but he was not we brush him out fully every two days. Sometimes he gets matted around the collar area but we always get it out and he goes to a groomer closer to where we live every two weeks for a wash, blow dry and nail file. Let the record show we have taken our dog here once before and they did a good job with the cut so that's why we took the hour plus drive this time when he needed another cut. We were recommended the groomer from someone we know who was lucky enough to have had better experiences so we trusted them. We also saw a number of dogs there being fully shaved down to the point that their skin was visible so I really urge you to take your dog anywhere except the Rita's Grotesque and Greedy Grooming.

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    11 years ago

    Great groomer! You can tell they really love animals not just the money. Our lab loves going to her "spa" morning there!

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    Prince Frederick Animal Hospital

    Prince Frederick Animal Hospital

    (40 reviews)

    There are not enough words to describe my level of disappointment. The Veterinarian, Jennifer…read moreMaddison was extremely rude, mean and predatory. We attempted to get a Health Certification for travel with my Service Animal. We started the process early in the year, March 2025 where my dog did a Titer for Rabies. I was really clear that he needed to be seen 30 days prior to travel. We were told that he could come in 10 days or less prior to travel. The office attempted to call the day of his appointment for information needed on the Health Certification. They have all of his records and could have easily completed the form. Again, we paid for this EXPENSIVE service. 3 days before we were to leave Jennifer Maddison would not issue the Health Certificate because she failed to complete the form and did not follow the instructions which we paid her to do. Instead she claimed it was our fault and proceeded to berate us especially me. I am a disabled Veteran who suffers from PTSD and Epilepsy. She started out by saying, "I attempted to call you 2 times today, I am very busy doing operations and don't have time to waste". She then started berating my husband and myself because we did not complete the form, the form which we paid her and the staff to do and can only be completed by a Veterinarian. Again this facility has all of our records. She glared at me and said, "I have never seen you before, only your husband". Dr Bowen is our regular Vet but she told me that Bowen was not accredited and could not do the things she could. She then asked me multiple times, "Do you think your special?" and stated several times her refusal the sign the Health Certificate. I told her, "No, I'm just one of Millions". She told us that she had to attend an animal left under Anesthesia then left the room. When she returned we choose not to engage with her energy and ignored her behavior so we could get on with the exam. Yes the Health Certification Exam which she refused to sign. This has left me in disbelief and incredibly sad. I need my Service Dog to be with me at all times. I am certainly not the only one but I have suffered greatly in my life. Now I have to travel to see my Grandchildren without my Service Dog to Hawaii. I am very nervous and concerned. I will be reporting this to the ADA as I was not accommodated. I was harmed in more ways then this office can comprehend. Being kind and having compassion is not a difficult thing to do, however, this particular Veterinarian, Jennifer Maddison, could use some refresher training in kindness and compassion. She exuded hatefulness and made us both feel that we were wasting her time. There were multiple visits, phone calls, emails and charges prior to this last visit. December 3rd $521.99 March 27th $475.50 October 31st $410.00 We expect to be refunded.

    Our annual check up for Josie went very well and pretty quick so not a lot of time spent waiting.read more

    Rita's Grooming - groomer - Updated May 2026

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