I called to have a sensor replaced on my car I was told "I DON'T REPLACE CUSTOMERS PARTS " then…read morehung up on! terribly rude and a SCAM they try and find anything wrong with ur car while refusing the service u want pay go for smh

Excellent and quick service! Though communication could have been more proactive, they were prompt,…read morefair and gave me a good idea of future repairs with a timeline.

Gisondo's Auto Service provided exceptional service. I received multiple phone calls, photos and…read moreupdates on what was being done with our company vehicle. Staff were courteous, professional and friendly! Would highly recommend! Thank you Mike and Team

I'm disappointed. I've been to this repair shop multiple times for both my car and my mother's car…read more I thought they did pretty good work, compared to other places I'd been in the past. However, recently my mothers car hadn't been locking. Mike previously thought it could be the lock actuator causing the issue but we hadn't taken it in to get checked so he wasn't 100% sure. He replaced the lock actuator in one of the doors but this ultimately did not fix the issue. When we took the car back and inquired about the issue not being fixed, he claimed that the behavior the car was displaying was standard, based on manufacturer design. However, the car never displayed these issues in functionality prior to the actuator being broken and subsequently fixed. Long story, short, they claimed to fix the issue without fully fixing it. I gave 3 stars instead of one because I generally haven't had issues in the past and have been pretty satisfied with the work this shop provides. I'd probably still take my car back, simply because it's hard to find good auto service.

Got an oil change. They always explain what I need if needed and give a few prices…read more The guys up front have always been nice and helpful. They no longer have the slushy machine., but do offer water or mini cans of pop.

Customer service was friendly, and I did get my oil change at an honest price. Unfortunately,…read moreduring the oil change they did an inspection and reported a $4,000+ quote for "immediate" maintenance issues and urged me to set up a follow up appointment within the month. My car wasn't showing any signs while driving and my family's mechanic of over 20 years also found it a little sketchy. When signs of brake issues did arise 6 months later, I took it to Firestone on Prospect Ave who fixed it for a quarter of the price and I've had no issues since. Maybe Terry's was being truthful about the issues, but if so, it felt way overcharged and pressured to get it fixed sooner than necessary.

Thank you so much to Jojo's mechanic for helping me take this off you guys are the best !!read more

Excellent service. Fast efficient and great prices. Will recommend to all. Upfront with pricing. No…read moreup selling Staff very professional.

I've taken my 2017 German-made car to several repair shops over the years, including the…read moredealership, and every visit felt like the costs were skyrocketing. I've always struggled with the high prices and the lack of trustworthiness--until I found Mondo Auto. Mondo was different from the moment I walked in. Everyone I spoke with was genuinely personable, fair, and transparent. For the first time in years, I felt not only confident in the price I was paying but also in the honesty behind the work. It's rare to find a repair shop that makes you feel taken care of rather than taken advantage of, and Mondo Auto truly delivered that experience.

I took my 2008 Mercedes-Benz SL 550 to Mondo Car Repair in Twinsburg…read more The car was throwing a battery code. They quickly check the code gave me an estimate of what it might cost and said it should be done in two days. Surprisingly enough in two hours, they called me back to let me know that my car was done and I could pick it up. I was educated that my car has three different batteries and one of the connection was loose. They tightened up the connection sent me on my way. Very standup guys trustworthy, we will be taking both our Mercedes to Mondo in the future.

I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I…read moregot an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer.

1st time at the shop and I am new in the area. The store was…read morerecommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either.

I would never go anywhere else , level headed owner fair prices , will recommend things that must…read morebe done and things that can wait or unimportant . I understand theres a new owner after tom retired . the new owner is just as good , tom wouldnt have picked the wrong guy to carry on the tradition. highly recommended

Pretty decent service. Pretty pricey in my opinion. Will recommend it, they help did my oil change…read moreon my first car and changed my oxygen sensors.

Visited All Star Muffler just last week ... they were able to squeeze me in the afternoon after I…read morespoke to them after 2pm... the service manager Dave was very friendly polite and upfront with what was wrong and how they proposed to repair my exhaust system by actually showing me the problems while the car was up on the lift... something none of the other 3 shops did... instead of saying that the whole exhaust system was rotted out and needed replacing from the exhaust header back for $3k+... he replaced a down tube to the original Catalytic Converter and another connector to the rear convertor with 2 hangars for $248.. all with a 2 year warranty... Highly Recommended 5 stars!!!

Although my last visit to them was awhile ago it was a great relief that I didn't need a whole new…read moreexhaust. They just needed a flex pipe and a rusting pipe clamp that was causing the loud rumble. He showed me what was needed while car was up on lift. I was greatly relieved as the cost didn't break the bank and the wait was worth it. A+ in my book.