Worst scheduling process of any medical office I've been to. Tried calling to make an appointment…read morefor my aunt when they opened at 8:30. On hold for almost 10 minutes without anyone picking up. Ok, they had just opened and were maybe getting lots of calls. Tried calling about an hour and a half later, got a message that someone would pick up in approximately 16 minutes. Never did. When you call there are lots of options. I chose 2 which was to make an appointment or talk to the receptionist. Then I had to chose 1 if it was regarding an appointment already scheduled or 2 if it was for a new patient. No option to select make an appointment for an established patient. Selected 1, no one picked up, disconnected me after about 8 minutes. Then I tried 2, even though my aunt is not a new patient. On hold for over 10 minutes, then someone finally picked up only to tell me I called the wrong line, which I get because I was just trying to get a hold of anyone. Sounded like he was in a call center in another country, had a hard time understanding what he was telling me. Put me on hold to try and connect me to the correct line. He couldn't get a hold of anyone either, so told me he left my number for someone to call me back. No call back after waiting 3 hours, so I tried calling again. Of course I couldn't get through, so I left a message with my phone number. I've just never had this much trouble getting a hold of a doctor's office when originally trying to call first thing in the morning. It's now almost 4:30 and they'll be closing soon. There may be great doctors, but if you can't get ahold of anyone to make an appointment what's the point. I was being persistent because an ER doctor said to get my aunt in as soon as possible.

my boyfriend went in for his nail, it was slammed at his job and grew back bad so we went in for an…read morein grown toenail removal. the receptionist are not welcoming or friendly but Nayadora and Dr Summi we're amazing. they explained the whole process and made us laugh and feel very comfortable. they answered all of our questions even if they were silly. they are the best care you can get for something that can be a bit scary. amazing care and they keep everything clean just wish the reception matched the rest of the place.

I chose this surgeon for my son's procedure because I have a friend that works there honestly. The…read morestaff is amazing and very friendly. The office space is very clean, warm, and welcoming. Any questions I had they responded in a very timely manner. My son's procedure went very smoothly the day of and the follow up.the next day was great. Overall I highly recommend this location for any oral surgery needs. I'm assuming when both my boys will have to have their wisdom teeth cut out this will be the location that we go to.

Nice dr. Nice office. Billing clerk laughed at me when I said the deposit down was as much as my 2…read moreweek part time pay check. She recognized it came across as laughing at me, yet continued to laugh. She was annoyed with me when I chose to wait to see what my insurance actually covers before I schedule. She kept pointing things out to me and undermining my intelligence as if I didn't understand what an "estimate" is. Basically, if she's a closer or a salesman- she sucks at her job.

To start, This…read moreplace is off the scale. ++stars! The lobby was following covid protocol very well. It was clean and spacious. The receptionist was attentive and very kind! I was back home for the holidays and my tooth was in severe pain. I was able to get in last minute and Dr. Ogunleye was able to extract my tooth. This oral surgeon is the gold standard in doctors!! He was the absolute kindest person I've ever spoke to and he was done within 20 minutes from injecting medication. I didn't go completely under and the entire time his assistant and him explained to me exactly what was going on. I can say with 100 percent certainty I will fly back to this doctor if I ever need dental help.

Website and schedulers say they perform zygomatic dental implants. Was in office today n Dr…read more Ogunleye told me himself that they do not do zygomatic implants. These guys lie to get you in the door.

Went in for a consultation with my son, they are friendly and helpful. They explained costs out…read morefront and have their own in house payment plans.

Have had nothing but positive experiences with Hawley orthodontics. Family run and gives back to…read morethe local community. 10/10 would recommend to anyone needing braces.

This place is wonderful. All of my children go here and have all received great care. They are…read morequick to get my kiddos in if I ever have a concern and are always so kind In explaining or answering any of my questions.

The doctors and nurses seemed fine, but the billing and office staff is very frustrating. After…read moreour very first visit I had to spend hours and hours on the phone sorting out their billing mistakes. As it stands I just received another bill with erroneous charges from the same appointment..all wrong...and will take me hours to sort out....the kicker is there is a note saying that my account is past due and they are going to send it to collections! Unfortunately I am going to have to report them to BCBS, it is ridiculous. The office staff had the same challenges. After having our past office fax twice and mail twice the records and receiving an "I don't know where they are" from the office staff I finally had to have them sent to me personally. Not acceptable. Again, the doctors are fine, but unless you have A LOT of free time and patience to deal with the billing and office staff find someone else. I have never had such a headache with a doctors office.

Excellent ENT! He is very thorough and competent! The staff was lovely and got me in to see Dr…read more Frey quickly.

We have no issues with Dr. Frey. However, his staff leaves much to be desired in their treatment…read moreof his patients. On December 19, my wife went in to pick up our allergy serum. Immediately, she was verbally accosted by the office manager about a supposed past due balance, apparently for allergy serum we picked up in September. My wife confirmed with me that we did not have any bills outstanding. Based on the invoices that were then provided on December 19--mind you, this was the FIRST time we had been made aware of the invoices--Advanced ENT received an insurance payment from BC/BS relating to the September allergy serum on November 14 and adjusted the amount due per contractual agreement with BC/BS on November 14 as well. However, Advanced ENT NEVER sent us an invoice in the 35 days following the receipt of the insurance payment and contractual adjustment. To treat my wife in such an unprofessional, accusatory manner (like we were deadbeats who made it a habit of skipping out on bills) was an unconscionable act. As a professional (attorney), I make it a point to make sure bills are paid on time, as I know the disruption to one's business caused by untimely payments. In my 20 years of practice, I have never, EVER hassled a client about nonpayment of a bill that I neglected to send them. How does one pay a bill that one has not received? When I called to speak with the office manager, she was equally hostile with me. Evidently, I am supposed to consider the Explanation of Benefits I received from BC/BS as the invoice from Advanced ENT (note that this would not be sufficient for tax reporting purposes, especially with respect to an HSA--the IRS will want to see an invoice from the provider that matches up with the payment). Ultimately, my wife just paid the invoices as she needed her allergy serum. Needless to say, we will be looking for a new ENT/Allergist provider, hopefully one that sends out timely invoices and treats patients with a perfect payment history with courtesy and respect.