J-B Piano went above and beyond! They coordinated pickup of my grand piano from El Dorado Hills to…read moretheir store. Then kept in touch with me until they re-hiked it to just the right new owner. Very pleased with everything they did for me. Special shout out to Glenn who was very patient with me throughout the entire process. Definitely earned 5 stars!

We wanted a piano that would look great, fit in our space, and most importantly, sound great. After…read moremeeting Glenn and Cameron at their shop, I learned a great deal about pianos that I would not have known otherwise. It seems like they have been in business for a long time and are quite knowledgeable about their craft and trade. After they assessed our needs we ended up with a 1935 Baldwin M baby grand piano in great condition. We couldn't be happier with our purchase. The price was great and Glenn even threw in a free tuning to go along with it. I was lucky enough to get a tour of the back of the shop where I saw skilled craftsmen, with specialized tools, working on various pianos in different stages of restoration and stringing. The mover they used to bring the piano into our house was professional. Those guys had no problem getting it through our tricky stairs and doorway. You never know who you might meet in their shop, as top level musicians would drop by to play classical music on their Steinways and Mason & Hamlins. I saw some amazing impromptu performances just by being in the right place at the right time! Thanks again guys, we love our piano!

We purchased our very first piano from here at the beginning of the pandemic. We figured that…read moresince we'd be staying home more often, why not purchase a real piano!? We made an appointment to come in and Ulysses helped us out. He was friendly, knowledgeable, and helped us through the process. He didn't rush us or pressure us to buy a piano, and he was patient in answering all our questions. We went home that same day to think about which piano we wanted to get and returned a week later to purchase a Yamaha upright piano. Overall, it was a great experience and we now have a beautiful piano!

Update: Gary responded to this review... and then deleted his response a day later…read more After reading it, I actually understand and respect the appointment-only business model. If customers want a private showroom experience, that's completely reasonable. Plenty of luxury businesses operate that way. The problem was never the appointment policy. The problem was how a potential customer was treated. I live next door and have been curious about this store for a long time. I finally saw you at the business and thought I'd ask about purchasing a piano. Instead of a simple, "We're appointment-only, but here's my card--I'd be happy to schedule you," I was dismissed while you waited for your DoorDash order. As someone who works in marketing and customer experience, this felt like a textbook example of turning a warm lead into a lost customer. Your original response then spent paragraphs explaining why I shouldn't have expected service, but not one sentence expressing regret that a genuinely interested buyer walked away with a bad experience. That said, I'm adjusting this to a 2-star rating because I did see some effort to acknowledge my post, even if it ultimately fell short. Businesses don't earn loyal customers by proving they're technically correct. They earn them by making people feel welcome. A 30-second conversation could have turned me into a customer. Instead, it turned me into someone who will be buying a piano elsewhere. If you already have an appointment, I'm sure the experience may be perfectly fine. But if you're hoping to stop in, ask a question, or get a feel for the place before committing, don't expect much hospitality. That's ultimately why I'm leaving this review--not because the business is appointment-only, but because customer service begins long before the appointment ever does.

Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

Bozkurt was so patient and kind. He let me hang out and play the piano, and also very patiently…read moreexplained differences. He really put me at ease in my purchase decision, unlike other stores who I thought were pushy and using dishonest sales tactics. Thank you Bozkurt!

Susanna at San Ramon Piano was fantastic from day one. She took the time to really listen to what…read morewe needed and helped us choose the right Kawai digital piano without any pressure. She was thoughtful, super patient, and genuinely kid-friendly throughout the whole process--and she also worked with us to get a great price. We liked the experience (and the store) so much that we ended up starting lessons here too. We've now been coming weekly for a couple of months, and Susanna has been amazing with our 3-year-old. She's patient, encouraging, and great at keeping lessons engaging for such a young kid. Highly recommend both for buying a piano and for lessons.

I was interested in purchasing the Kawai ES120 but wanted to compare it to the ES920. This store…read morecame up nearest to me in a google search, they answered my phone call immediately and in minutes i was in their store trying out their electric keyboards. I was helped by a tall young salesman named Chris (i think) who was knowledgeable about the keyboards letting me know the differences between them. I appreciated not feeling rushed or hustled and was given however much time I needed. He answered all my questions well and politely. I had inquired to another store about their keyboards but they never got back to me so I placed an order with San Ramon Piano instead through their website when I got home. They were prompt and I had immediate customer service helping me out. Within a week my keyboard arrived as they said (and they offered to let me borrow another ES120 till it arrived!) The delivery men were professional, friendly and set it all up for me. It looks perfect in my home and all my expectations were met. Definitely pleased with San Ramon piano!

Everything was fast pro and easy. Pro custom equipment for various stairs and a great rig to haul…read moreany size piano. Impressive. Also a gent. A+++++

Very capable mover, never felt my piano was at risk. Nice people…read more It was a bit pricy, but I was in a hurry.

Michael is our most excellent piano tuner, but today he added something else to his resume. We had…read morea bird fly into our house on Sunday and somehow burrowed into our baby grand piano. We didn't know what the scratching sounds were coming from the piano initially. Grandkids to the rescue yesterday, they dug up a couple worms to drop into the piano. But alas, Michael rescued a dead bird today. We needed him to dismantle part of the piano to rescue him. So, don't hesitate to call Michael, but he'd prefer not to handle any more bird rescues.

Michael is a pro. He knows pianos inside and out and is a delight to deal with. Prompt,…read morebusiness-like but cheerful, expert at what he does, he not only tuned our Kawai grand, but brought out a warmer sound by gently modifying the hammers. The day after, he emailed to asked how it sounded, and although it was wonderful overall, there were minor issues we wanted addressed (two keys clicking on returning to position and a vibration on one high note.) He came over the same day and quickly fixed them at no charge. He's great and a pleasure to work with. Highly recommended.

Our organization has worked with ProPiano for over 30 years. They have always been reliable and…read moreprovided us with great pianos and tuning services. Ricard and his team are wonderful to work with and always professional. We truly appreciate their support over the years!

Ricard went out of his way to help, taking time late on a Friday night and expecting nothing in…read morereturn. I appreciate his commitment to his craft and potential customers.

An update to my review of 6/21/2024: After I contacted Geist…read moreand complained about the double charge he refunded $190 to me. So all is well and I would use him again. He did a good job tuning an out of tune piano.

John is truly a professional,friendly and knowledgeable. I…read morehaven't my piano turned for long time. After tuning, the sounds were tremendously better and beautiful. For preparing to return to my home country in the near future he helped me with many suggestion's for sale of the piano. Definitely Five stars !