We purchased our very first piano from here at the beginning of the pandemic. We figured that…read moresince we'd be staying home more often, why not purchase a real piano!? We made an appointment to come in and Ulysses helped us out. He was friendly, knowledgeable, and helped us through the process. He didn't rush us or pressure us to buy a piano, and he was patient in answering all our questions. We went home that same day to think about which piano we wanted to get and returned a week later to purchase a Yamaha upright piano. Overall, it was a great experience and we now have a beautiful piano!

Update: Gary responded to this review... and then deleted his response a day later…read more After reading it, I actually understand and respect the appointment-only business model. If customers want a private showroom experience, that's completely reasonable. Plenty of luxury businesses operate that way. The problem was never the appointment policy. The problem was how a potential customer was treated. I live next door and have been curious about this store for a long time. I finally saw you at the business and thought I'd ask about purchasing a piano. Instead of a simple, "We're appointment-only, but here's my card--I'd be happy to schedule you," I was dismissed while you waited for your DoorDash order. As someone who works in marketing and customer experience, this felt like a textbook example of turning a warm lead into a lost customer. Your original response then spent paragraphs explaining why I shouldn't have expected service, but not one sentence expressing regret that a genuinely interested buyer walked away with a bad experience. That said, I'm adjusting this to a 2-star rating because I did see some effort to acknowledge my post, even if it ultimately fell short. Businesses don't earn loyal customers by proving they're technically correct. They earn them by making people feel welcome. A 30-second conversation could have turned me into a customer. Instead, it turned me into someone who will be buying a piano elsewhere. If you already have an appointment, I'm sure the experience may be perfectly fine. But if you're hoping to stop in, ask a question, or get a feel for the place before committing, don't expect much hospitality. That's ultimately why I'm leaving this review--not because the business is appointment-only, but because customer service begins long before the appointment ever does.

It is for good reason Brani receives stellar reviews: he is a master at his craft. On a cold, rainy…read moreafternoon, he spent nearly two hours diligently tuning my piano, during which he would play to listen to the quality, then make adjustments. The result was nothing less than fabulous. He even cleaned the keys. Listening to this man play, alone, would have been well worth the cost of his tuning, but if you need your piano tuned, rest assured this master will do an excellent job. Icing on the cake: of course he was masked, but he also brought protective shoes covers to be certain he did not track anything into my home. He is charming, articulate, and an absolute expert at what he does. I cannot recommend him highly enough, and I am relieved to know he is out there should my piano need any work in the future. Needless to say, I am a devoted fan, and I would love to attend any performance in which he might perform.

Brani is a piano whisperer!…read more I have hired him several times to tune a grand piano, and he has recently brought an old upright back to life (it didn't play at all before, and now it looks awesome and plays beautifully).

Read other reviews sometimes…read more Still dreaming of my grand piano (baby) Similar to buying a car on van ness and also a museum gallery More people could visit the gallery and eventually u will find a sale for an old fashioned concept called pianos We didn't start the fire ..back in the ussr..well some people enjoy playing piano and instruments are special Billy Joel is a singer posing at piano and lady Gaga plays piano ..in new York From Astoria Queens and tin pan alley ..new York ..nicer here in sf...Steinway and the highway

I've yet to purchase a baby grand piano and when I do, it will be from Steinway. My sales guy,…read moreJustin, is just amazing and extremely helpful and I highly recommend going through him. I visited the San Francisco gallery recently and it was like checking out a museum. The exterior of the building is already a nice piece of architecture and when you walk inside, you'll be delighted how spacious and beautiful it is inside with rows of high-quality pianos. If you're if the market for the best sounding piano, it's got to be a Steinway!

Great service and easy to schedule and work with. Quality service and very professional. Recommend.read more

Robert did a great job tuning my acoustic Kimball piano, which I had in my family for over 50…read moreyears. We are the first owners; hence, we wanted to keep it going, and Robert got my Kimball up to specifications and fixed my squeaky sustain pedal. I will be a repeat customer. - Great Price - Professional Service - Great Warranty - Great Communication - On-time Scheduling

We have bought a new Yamaha CVP805 from Ela Fox and we are amazed on her efficiency and service…read more She is super good at giving us recommendations for the pianos and trying her best of finding the best piano matching our needs. She has offered us a great price and even one-day shipping for my piano. The aftersales service are fantastic. We had questions about our piano and she replied immediately. We have not expected that she will answer our question even during the weekends. She is so kind that she uses her own time trying to find the answer to my questions. I would highly recommend that you check out this store and the amazing services.

Bought a Yamaha N1X from Ela a year ago. She was super helpful and it was an easy process. Delivery…read morewas quick. Minor issues with the Yamaha and they recommended a Yamaha tech and everything was fine under warranty. Highly recommend. Thinking about them now because I want an upgrade!

Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

Bozkurt was so patient and kind. He let me hang out and play the piano, and also very patiently…read moreexplained differences. He really put me at ease in my purchase decision, unlike other stores who I thought were pushy and using dishonest sales tactics. Thank you Bozkurt!

I made an appointment for John to come and tune my piano, and he showed up exactly on time!…read more Everything went smoothly, and now the piano plays well again. The shop also has quite a selection of pianos for sale, from affordable ones, space-saving ones, and really high-end ones! I don't need another piano for now. But I'll definitely think of this shop if the need does come up in the future.

OMG! I totally forgot to update my experience!!! We bought the Yamaha U3 right at the spot!…read moreSometimes you get this feeling that you trust a person and want to give them your business. And that's exactly how I feel about John and The Piano Care Company! I still remembered that day I went by myself, walked in and met John. We chatted for about an hour and he showed me everything I was interested in at his store. We compared upright vs. Baby grand, length and sounds. I wrote him a check and the piano was delivered in 3 days! The whole process was professionally handled. Oh! And b. Patisserie is around the corner! I can't miss out! So I went and picked up 5000 calories on the way to my car.

I attended a year long 3x a week class in highschool to learn piano, and I didn't learn as much as…read moreI have in the last 5 weeks (1 session per week) with Monique. Her home is comfortable, her demeanor is inspiring, and she teaches in a way that makes understanding piano easy. The only thing I really came away with, in HS piano, was middle C. Now I can play around 7 songs, and even some using both hands! IN FIVE LESSONS! Couldn't recommend her enough. Location is easy to get to, which is a bonus!

Can't say enough good things about her. She's the best piano teacher I've ever had, very…read moreknowledgable and the lessons are extremely enjoyable.

I've worked with Kaya for several years and highly recommend her as a vocal teacher, regardless of…read moreskill level or experience. She's patient, approachable, and brings a great deal of technical expertise to help ground our lessons. We've worked through all types of genres and she has helped me gain so much confidence while having tons of fun :) thank you Kaya and Songbird!

Blake Cline was the best! My son is an aspiring singer. Blake not only helped him improve his vocal…read moreskills / musicianship but also helped him build confidence as a performer and most importantly have fun while making music. Now the kid is off to Berklee college of music. Thanks Blake! You are the best!!

Quick and easy stop for me today at the guitar Center on Van Ness in San Francisco …read more Just came to return a cable. It was an extra after an event last week. Brought the cable in with the receipt. In this case the cable had been purchased from the Hillsdale store. But I was in the area so I thought I'd return it to the San Francisco store. I stand for super helpful. Return was quick and easy. Well, guitar may not have the lowest prices they are super convenient. And their staff has been helpful in every case that I went in there. The guitar Center on Venice. It's no different. Give them a shot for your needs.

My son is taking vocals at the Dublin location. His instructor Alejandro is so amazing with him. We…read morelove going every week!!!