Christopher was fantastic! I have a 2000 Young Chang Baby Grand Piano and Christopher brought…read moregreat balance to the sound on my little grand. His attention to detail was fantastic. I had recently purchased the piano when Christopher works don it and the piano had just come out of 3 years of storage. He did a fantastic job and was great to work with. I highly recommend him. As a side bar, I am a music teacher, so though I am not a piano expert, I do have a good understanding of how the instrument should sound and play and Christopher exceeded my expectations.

We recently purchased a grand piano from Chris. Chris was patient and full of good information…read morewhen we visited his workshop to play his different pianos. We chose a used Grotrian Steinweg, whose sound we liked, price was quite reasonable, and didn't seem to need work for the next 20 years. Chris was accommodating and agreed to let us return the piano if the movers could not get it upstairs to our new music room. The hardest part of buying a used piano (for us) was knowing the true quality of the piano; Chris wrote up an assessment, and we shared that with the piano technician we worked with who personally knew Chris and said he is "honest and reliable". We have had our piano now for a few months, and enjoy playing it. The piano looked more washed out in Chris' workshop, which he explained was due to the fluorescent lighting. Sure enough, in our home the piano has a warm look.

We have bought a new Yamaha CVP805 from Ela Fox and we are amazed on her efficiency and service…read more She is super good at giving us recommendations for the pianos and trying her best of finding the best piano matching our needs. She has offered us a great price and even one-day shipping for my piano. The aftersales service are fantastic. We had questions about our piano and she replied immediately. We have not expected that she will answer our question even during the weekends. She is so kind that she uses her own time trying to find the answer to my questions. I would highly recommend that you check out this store and the amazing services.

Bought a Yamaha N1X from Ela a year ago. She was super helpful and it was an easy process. Delivery…read morewas quick. Minor issues with the Yamaha and they recommended a Yamaha tech and everything was fine under warranty. Highly recommend. Thinking about them now because I want an upgrade!

I needed a new decal installed on my Steinway D piano. I had much trouble finding someone who knew…read morewho to do it, short of sending my piano back to NYC (no way!). JB Piano has a man named Ramon (Garza?) who really knows his way around fixing and refinishing the piano finish. Did a really nice job. I have no opinion regarding the other services offered at JB.

J-B Piano went above and beyond! They coordinated pickup of my grand piano from El Dorado Hills to…read moretheir store. Then kept in touch with me until they re-hiked it to just the right new owner. Very pleased with everything they did for me. Special shout out to Glenn who was very patient with me throughout the entire process. Definitely earned 5 stars!

We purchased our very first piano from here at the beginning of the pandemic. We figured that…read moresince we'd be staying home more often, why not purchase a real piano!? We made an appointment to come in and Ulysses helped us out. He was friendly, knowledgeable, and helped us through the process. He didn't rush us or pressure us to buy a piano, and he was patient in answering all our questions. We went home that same day to think about which piano we wanted to get and returned a week later to purchase a Yamaha upright piano. Overall, it was a great experience and we now have a beautiful piano!

Update: Gary responded to this review... and then deleted his response a day later…read more After reading it, I actually understand and respect the appointment-only business model. If customers want a private showroom experience, that's completely reasonable. Plenty of luxury businesses operate that way. The problem was never the appointment policy. The problem was how a potential customer was treated. I live next door and have been curious about this store for a long time. I finally saw you at the business and thought I'd ask about purchasing a piano. Instead of a simple, "We're appointment-only, but here's my card--I'd be happy to schedule you," I was dismissed while you waited for your DoorDash order. As someone who works in marketing and customer experience, this felt like a textbook example of turning a warm lead into a lost customer. Your original response then spent paragraphs explaining why I shouldn't have expected service, but not one sentence expressing regret that a genuinely interested buyer walked away with a bad experience. That said, I'm adjusting this to a 2-star rating because I did see some effort to acknowledge my post, even if it ultimately fell short. Businesses don't earn loyal customers by proving they're technically correct. They earn them by making people feel welcome. A 30-second conversation could have turned me into a customer. Instead, it turned me into someone who will be buying a piano elsewhere. If you already have an appointment, I'm sure the experience may be perfectly fine. But if you're hoping to stop in, ask a question, or get a feel for the place before committing, don't expect much hospitality. That's ultimately why I'm leaving this review--not because the business is appointment-only, but because customer service begins long before the appointment ever does.

We have rated The Piano Store previously, but wanted to send another shout out for Ben (The Owner)…read more If I could give this store 20 stars, it would fall short. Ben and his store has to be the best in the whole region. His customer service is beyond any. He has more knowledge than many and you can absolutely feel the passion he has for his business and the customers that visit him! In addition, the selection of pianos available to view at the store far surpasses any around Sac. If you are in the business to buy a piano, it is well worth your time to visit Ben and The Piano Store. If you had to drive 150-200 miles, you will find that it is well worth your time. Ben, you have an amazing store!!!

My wife and I stopped by The Piano Store in search of a upright piano. The sales person Greg took…read moretime to explain the different types of pianos and what would be best for us. We were very excited when the piano arrived on time and would like to give Kyoto's to Greg for listening to us and provided the just right unit. Thank you The Piano Store and Greg

I'd been wanting to buy a guitar for awhile... Walked in late this morning and Brad spent the…read morebetter part of an hour walking me through options and talking to me about strings, capos, picks and music lessons! All around a great experience. Brad is knowledgeable, super friendly and helpful. He listened to what I had to say and, based on our conversation, I left with a lovely parlor guitar, case, capo, picks and signed up for guitar lessons. Plus, his dog Rick is super sweet... :-) My new, favorite music store... and only about a 1/2 mile from our house! I highly recommend Brad and his wonderful store... (and Rick!)

The owner, Brad was super friendly and helpful and finding my daughter a nice clarinet. We will…read moredefinitely be back if we have any more music needs.

Bozkurt was so patient and kind. He let me hang out and play the piano, and also very patiently…read moreexplained differences. He really put me at ease in my purchase decision, unlike other stores who I thought were pushy and using dishonest sales tactics. Thank you Bozkurt!

Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

Susanna at San Ramon Piano was fantastic from day one. She took the time to really listen to what…read morewe needed and helped us choose the right Kawai digital piano without any pressure. She was thoughtful, super patient, and genuinely kid-friendly throughout the whole process--and she also worked with us to get a great price. We liked the experience (and the store) so much that we ended up starting lessons here too. We've now been coming weekly for a couple of months, and Susanna has been amazing with our 3-year-old. She's patient, encouraging, and great at keeping lessons engaging for such a young kid. Highly recommend both for buying a piano and for lessons.

I was interested in purchasing the Kawai ES120 but wanted to compare it to the ES920. This store…read morecame up nearest to me in a google search, they answered my phone call immediately and in minutes i was in their store trying out their electric keyboards. I was helped by a tall young salesman named Chris (i think) who was knowledgeable about the keyboards letting me know the differences between them. I appreciated not feeling rushed or hustled and was given however much time I needed. He answered all my questions well and politely. I had inquired to another store about their keyboards but they never got back to me so I placed an order with San Ramon Piano instead through their website when I got home. They were prompt and I had immediate customer service helping me out. Within a week my keyboard arrived as they said (and they offered to let me borrow another ES120 till it arrived!) The delivery men were professional, friendly and set it all up for me. It looks perfect in my home and all my expectations were met. Definitely pleased with San Ramon piano!

When the pandemic hit it gave me a lot more time to play my piano. The piano I had was purchased…read moremany years ago, as used and was not in such great shape. We started looking but of course it was not so easy because many places were either closed or scheduled by appointment only. However, we connected with Ron at Piano Exchange who was happy to meet us and schedule a private viewing when it was convenient for us. During our visit it was clear that Ron was very good about being Covid compliant and following all protocol. Ron met with us at the Dublin location. He was very welcoming and knowledgeable. He asked a few questions about what we were looking for and showed us around. He was patient, and I never felt pressured or hurried. There were several pianos I was interested in and one that I had fallen in love with, which is now in my home and is everything you would expect when you purchase a Yamaha. Shout out to our delivery guy who was super detail oriented and clearly had high standards. Thank you so much Ron for helping my husband surprise me!

This place seems like it's dead. Pricing is not the best in the Bay Area but staff and the owner…read moreshow so much attitude. I only bought my YUS5 here because there's a shortage post pandemic. Aftercare is nonexistent. Give you a coupon for piano tuning that never works because the guy never picks up the phone. Forget about reselling your piano to the store, they'll ghost you; but now thinking about it, they do not have customer traffic anyway. Stay away!

Robert was punctual, despite the fact that our condominium is situated in a community without ample…read morepublic parking and I believe he had to find a spot around the corner. It was a drizzly morning, but he was in a chipper mood and respectfully removed his shoes at the door. He has tuned our piano once before and does a thorough job, checking the action as he goes. Since I have an on-site day job now, I was worried that I wouldn't be able to arrange a time to have my piano tuned without taking time off from work, but he volunteered to come out on a Saturday, which was immensely helpful. So glad to have my beloved instrument back in tune.

Rob was prompt and helpful. I really appreciated his optimistic outlook, when other techs would…read morehave forsaken the same piano. Now my mother's piano plays nicely and we can keep it in the family.