1. Ripple Fiber

0

Greenville, SC

Ripple Fiber

1.0 (1 review)
Open • 8:00 am - 5:00 pm

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1 year ago

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Jasmin S.

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Verizon

Verizon

(25 reviews)

$$

Despite all the complaints we hear about fees, services, customer service and more, my experience…read moretoday was STELLAR! My phone charger would NOT go into its port. My battery was DYING. I was in a panic. I entered to shop and within about 4 minutes I was greeted by my assigned rep, Eric. He spent about 15 minutes examining the port and discovered something lodged in it. He attempted to get it out with a sim card key, then compressed air. Still there. He got a push pin. We both poked and probed; I tapped the phone on the mousepad. Still there. Then we did it all again. Little bits of "stuff" began to appear and THEN the prime culprit--a piece of sand. I had been gardening and had my phone in my "gardening attire" pocket. Immediately the charger went in and my phone began charging. With that problem solved I showed him another charger cord that was frayed and told him I would replace it if it didn't cost a college tuition. The sweet man walked across the store, found a better cord at a reasonable price and got a car charger as well and brought it to me. I told him he had saved me $1k because I didn't have to buy a new iphone. During the entire time he was helping me, Eric was polite, diligent, professional and courteous. At no time did he ever attempt to high pressure me into buying a new phone. I really appreciated his duty to the customer, not to the company's bottom line. I stopped and told the manager about how accommodating Eric had been. He overheard my remarks and told me that I had made it simple for him to be so nice. That made my day! If you need to go to Verizon on Congaree, be sure to ask for Eric. You won't be disappointed!

DON'T GO HERE! There is a representative(s) at this location that fraudulently purchased a new…read morephone and a SIM card on my account when I visited the store to purchase my phone. This store is NOT a corporate store and someone who works here violated the trust of acustomer and broke the law!! Save yourself the trouble - don't go here!!!

T-Mobile

T-Mobile

(6 reviews)

$$

I would definitely not recommend having T-Mobile for your service provider for any of their…read moreproducts, due to the fact, they outsource their call centers and have the absolute worst customer service. And if you must have T-Mobile for any services, definitely do not go to this location as they do not properly train theirstaff. I had an issue with customer service because they could not verify my account for whatever reason when I set up my services they did not put my correct phone number on my account and they did not put my correct Social Security number on my account, I was advised to take my Social Security card and photo ID into a store to be verified so that my information could be corrected And that was just a waste of time because the store insisted that they do not handle that. Instead, they verified my ID and set a pin on my account so that I can call customer service which does not resolve the issue of having the wrong Social Security number on my account. I called back and spoke to the same rep who advised me to go into the branch and she forwarded me information which clearly shows the branch was supposed to help me and advised me to go back which I won't. So now I had to resort to following a Better Business Bureau complaint to hopefully get my issue resolved. I would give negative stars if possible due to their customer service just being awful all the way around.

Just stopped by the store to try and take care of an issue. Didn't get my issue resolved but,…read moreTiffany the manager did her best to take care of my problem. Unfortunately it wasn't something they could take care of because they no longer carry Motorola products. But I gave her a five star for her attitude. She was super nice and over-the-top trying to help. Bravo Tiffany

Ripple Fiber - isps - Updated November 2026

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