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    10 months ago

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    Jasmin S.

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    T-Mobile

    T-Mobile

    (6 reviews)

    $$

    I would definitely not recommend having T-Mobile for your service provider for any of their…read moreproducts, due to the fact, they outsource their call centers and have the absolute worst customer service. And if you must have T-Mobile for any services, definitely do not go to this location as they do not properly train theirstaff. I had an issue with customer service because they could not verify my account for whatever reason when I set up my services they did not put my correct phone number on my account and they did not put my correct Social Security number on my account, I was advised to take my Social Security card and photo ID into a store to be verified so that my information could be corrected And that was just a waste of time because the store insisted that they do not handle that. Instead, they verified my ID and set a pin on my account so that I can call customer service which does not resolve the issue of having the wrong Social Security number on my account. I called back and spoke to the same rep who advised me to go into the branch and she forwarded me information which clearly shows the branch was supposed to help me and advised me to go back which I won't. So now I had to resort to following a Better Business Bureau complaint to hopefully get my issue resolved. I would give negative stars if possible due to their customer service just being awful all the way around.

    Just stopped by the store to try and take care of an issue. Didn't get my issue resolved but,…read moreTiffany the manager did her best to take care of my problem. Unfortunately it wasn't something they could take care of because they no longer carry Motorola products. But I gave her a five star for her attitude. She was super nice and over-the-top trying to help. Bravo Tiffany

    Ripple Fiber - isps - Updated May 2026

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