I never write Yelp reviews, but the poor customer service at this agency is astounding. Not to…read moremention, I found a policy that saved me $400/year with another broker. I strongly recommend NOT using them or any of their services.

I am still in the process of working with MAPFRE on a claim. The employees I have spoken with have…read moregenerally been pleasant and helpful, but there seems to be a significant disconnect in the way the claims process is communicated. From the beginning, no one clearly explained what to expect, the approximate timeframe, what documents would eventually be required, or what steps would follow after the adjuster completed the claim. Providing this information upfront would have prevented a lot of unnecessary questions, phone calls, and emails. After the adjuster completed the claim and checks were issued, we later received a repair certification form in the mail. We had no idea this form was coming or that there would be a deadline associated with it. By the time the mail was received and opened, the stated timeframe for completing the form had already passed. The certification also asks for photographs and other documentation, but the instructions are unclear about how those materials are supposed to be submitted. Are customers expected to print photographs and send them through the postal mail? There is no email address or clear electronic submission option provided on the form. This entire process could be much easier for customers if MAPFRE simply provided a written explanation at the beginning of a claim outlining the expected timeline, required documentation, future forms, deadlines, and where supporting materials should be sent. Again, the individual employees have been kind and seem willing to help. My frustration is with the process itself and the lack of clear, consistent communication.

I had to get my local state house involved to get them to drop the fee…read moreThey refused to help me without pulling in local government And I tried to update my review and it erased what happened In a nutshell I paid a month early to renew my car insurance. I typed in my bank account into their website to pay on full. One of the numbers was wrong. So I got a threatening letter before my payment was due for insufficient funds. I called and repaid before the payment was due. The agent said the fee would be waived. They charged me the fee again when the policy was up for renewal. They refused to waive it. I had to get local government involved for them to waive a fee for a typo. Horrible.

Shout-out to Wayne at Wiersma Insurance. After waiting well…read moreover an hr. at the DMV in Milford, I was informed that I did not have the necessary insurance documentation needed to complete my transaction. I returned home to Whitinsville and straight to Wiersma. Wayne promptly completed my paperwork, adding the necessary insurance documentation and arranged for a courier to take the paperwork back to the DMV. That was above and beyond my expectations. Thank you!

I need people to understand what they are getting when they go here. After corresponding for one…read moreyear with Wayne, I finally decided to make the change to switch insurance companies. In that one year communicating, I told Wayne MULTIPLE times I DID NOT want Plymouth Rock and told him why. He assured me that he would be my go between and not to worry. He also said that he increased items on the policy for a lower price than what I was paying. Actually, he increased one thing and lowered 4 items, one went from $150K to $60K. This is for replacing personal items. I cannot replace everything in my house for that amount. He also said that if I don't use the online interaction with Plymouth Rock that they would charge me $30.00 to get a paper policy. I just received both car/home policies. He charged my CC for both policies in full, but neglected to tell me that if I cancel the policies, Plymouth Rock will charge me (but told me about the $30 to print a policy). Also, after telling him how pissed off I was about the bad information he did not supply, I said I wanted to cancel the policies. He said that once I get a new insurance company, it will take two weeks for them to get my money back, and it will not be back on my CC, they will send me a link to print out my own check on regular paper. He has washed his hands now and doesn't help me get my money back in the manner in which HE TOOK IT. So if I switch I will have $6000.00 tied up in insurance for a minimum of two weeks because of Wayne Wierma LEARN FROM ME, STAY AWAY.

I saved approx. $3000.00 on 3 buildings I needed to insure. This was compared to my previous…read moreagency that I had been with for over 10 years

They don't call back when asked specific questions about homeowners coverage. Appear annoyed when…read moreyou call w questions, have a bad attitude. Been using for over a decade. Prices jumped, they don't seem care get better coverage. Cannot provide coverage needed at good price. Moving on- you should too.

The employee's at kaplansky's are great!really nice people and really helpful when it comes to…read morefinding the insurance your looking for.

Christine is super resourceful and helpful! She makes things easy to understand and is always ready…read moreto find me the best coverage for the best rates.

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Came across these folks because my mother does business with them, and was setting herself, my…read moresister and myself up with new Car Insurance. I was initially a little wary of using an agent instead of going through an insurance company directly, but they have definitely changed my mind! In addition to the air of professionalism they bring about to every interaction I've had with them, they have top-notch, old-school customer service. When I switched, I was unemployed and had an issue where a payment I didn't believe I needed to make was taken out and overdrafted my account. I spoke to Kip and, within the day, had the payment and the overdraft fee in my bank account. They then politely informed me that the payment was actually supposed to go down, and were extremely patient with me returning just the payment. Whenever I switch insurance, I will first speak with Winchester!

I've had Gerardi for several years. I always have excellent service. Folks are very pleasant, and…read morethey find good carriers at decent rates.

This is by far the worse insurance company in the north east Connecticut!!! I was a customer for…read moreseveral years. To make a long story short. The several years of being a good customer, I was unfortunate to have to report a claim because of a hurricane. They paid the claim to fix my roof. Then dropped me... If that wasn't bad enough, they called every insurance company and told them I was a Liability. Therefore blocking me from getting home owners insurance. Do not trust them at all!!! You will get screwed eventually!!! Guaranteed...

Called. Informed them that would like to put my son who just got his license on the insurance. Said…read morethey would take care of it. Called again 6 weeks later to get information and they said they had no record of us ever calling. So my son has been driving around uninsured for 6 weeks without us knowing. Complete lack of awareness and also much higher priced than other places. Don't use these people.

I highly recommend. Always receptive and helpful. I have 3 vehicles with them and they have been…read morenothing but helpful. I switched to them a few months ago after a not so pleasant experience with my old insurance agency. What a difference!