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RinoWave

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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4 years ago

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Arizona Urology Specialists - Exam room

Arizona Urology Specialists

1.8(148 reviews)
0.7 mi

On Jan. 7th, I had two appointments scheduled. The reception at this first check in- wonderful…read morestaff! Easy check-in process and happy to answer any questions I had. The first appointment was an ultrasound to check my kidneys and bladder. I arrived with a full bladder, as I had been instructed that I would need to provide a urine sample. However, once I was taken back for the ultrasound, I was told that my bladder needed to be empty, after I had already consumed a large amount of water prior to my appointment. The ultrasound technician she was wonderful--very kind, professional, and easy to talk to. After the ultrasound, the technician walked me next door for my cystoscopy procedure. At this reception desk, the staff appeared overwhelmed. One staff member was having a loud phone conversation about being unable to accommodate a request and something about there should be different colored patient folders for each day of the week to keep things more organized. I was then given a wristband and asked to sit down to wait. While seated, I noticed that the name and date of birth on the wristband were not mine. I immediately returned to the desk and was told that the wristband was for someone else who was scheduled for a vesicostomy. The receptionist then corrected the error and replaced it with the correct wristband. When I was called back, I was asked if I was prepared to provide a urine sample, despite being instructed earlier, prior to the ultrasound, that my bladder needed to be empty. This was confusing, as the instructions were inconsistent. During the cystoscopy, I was fortunate to have a very kind and reassuring nurse who thoroughly explained the entire process and provided comfort throughout the procedure. Dr. Desai was also wonderful. The procedure was quick, and he allowed me to watch the screen so I could understand what he was doing and what he was looking for, which I appreciated. I did provide a very small urine sample on January 7th and am hoping to be contacted soon regarding the results. I did try and write the review on the link I was emailed but it read too many characters. So I logged into the patient portal and there is not a link to contact someone there. So, I hope they see my review on Yelp.

I meant with this PA Bryce and told them about my groin and leg have been bothering me and I had…read moreaccidentally just mentioned the lag the day before to the doctor so when I went in there and I started to explain everything including the groin that I've been icing and putting ibuprofen on for the last 20 days he said you never said anything about the groin and this conversation went on for 20-30 seconds I finally told them to drop it, so basically he was his partner was the doctor so he was trying to save face for his doctor buddy, I've never been told that I was lying about my symptoms get rid of this guy Bryce.

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RinoWave - urologists - Updated May 2026

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