I took my wife here for a couples massage for her birthday. She has been to many spas before, so…read moreshe had a good sense of what to expect. The front office staff were very friendly and welcoming, which we appreciated. However, the actual massage experience was somewhat underwhelming for both of us. In fact, certain areas felt more aggravated afterward rather than relaxed. My wife also mentioned that at most spas, there's usually a space to sit and unwind after your session, but here we felt like we had to remain in the lobby just to drink water, which took away from the overall experience. During my massage, something was placed over my eyes that I initially thought was a towel, but later found it was I believe was the cover of the head rest. My wife did not have anything placed over her eyes, so the experience seemed inconsistent. I did leave a tip, but overall, we're unsure if we would return. Seemed a bit overpriced for what we received

1 Star - Dangerous Negligence & Lack of Care My Background:…read moreI'm an internationally recognized spa industry trainer/consultant who trains spa owners worldwide. Former spa owner (15 years), published author of "Customer Service Is Not Rocket Science," and luxury travel specialist evaluating spas globally for high-end retreat guests. I literally train the industry on exceptional spa service. In all my years visiting/training spas worldwide, I have NEVER experienced this level of negligence or injury. What Happened: During my massage, I experienced a significant injury when the therapist inappropriately pulled my neck in an improper range of motion. Pain was immediate and severe. Most Alarming: Left Alone While Injured I was left on the table briefly paralyzed and unable to move. I stated this TWICE--that I could not move and was in severe pain. The owner never came to check on me. The therapist kept insisting I get ready for my next service. I struggled alone to get up, get dressed, and walk out in excruciating pain. When I reached the lobby barely able to move, the owner sat with arms crossed, showing no concern. She didn't introduce herself, didn't stand to address me, and treated the situation with complete indifference. Blame-Shifting Instead of Accountability Both therapist and owner repeatedly implied the injury was my fault--a pre-existing condition--despite: Never experienced this injury before Felt the exact moment of improper technique Intake paperwork noted no prior neck injuries This was clearly negligence, not pre-existing Complete Lack of Accountability After Injury: No accountability - Owner treated me like I was taking advantage, not as an injured paying customer Broken promises - Agreements to issue refund check were never honored No empathy - I incurred $500+ in medical expenses (doctor visits, co-pays, treatments, travel), owner showed zero concern Refund mishandling - After agreeing to issue check (my card was cancelled due to fraud alert from unknown charge from this spa), owner issued refund to cancelled card anyway without informing me Boundary violations - After requesting all communication via mail, owner disregarded this professional boundary Industry Expert Perspective: This Is Dangerous As someone who trains spa owners worldwide on safety protocols and duty of care: this establishment presents a serious safety risk. In my training programs, I teach what to do when clients are injured: Immediately check on them Offer assistance Show concern and empathy Take full responsibility Follow up to ensure wellbeing This spa did NONE of these things appropriately or timely. Instead, they left me alone, showed indifference, and blamed me for their employee's negligence. This spa would never qualify for my curated collective and represents everything I teach spa owners NOT to do. Awards Don't Equal Quality Service This spa has been voted "Best Day Spa in Pooler" multiple times, yet other reviews cite consistent customer service failures. As someone who trains spa owners on truly award-winning service: awards mean nothing without the fundamentals--safety, accountability, communication, and genuine care. Real excellence is how you treat people when something goes wrong. The One Bright Spot The only person who demonstrated professionalism and genuine customer service was front desk staff member Becky. She kept her word, followed through, and treated me with respect. She's the only reason this isn't zero stars. Bottom Line I attempted to resolve this privately with integrity. I'm a woman of faith who prayed about this situation and hoped to resolve it as fellow believers and businesswomen (I'd even patronized the owner's faith-based coffee shop). Unfortunately, I've been consistently disregarded, invalidated, and treated as an afterthought. I cannot recommend this spa. If something goes wrong--and based on other reviews, this isn't isolated--you'll be on your own. As someone who visits spas worldwide and trains the industry on excellence, there are far better options that value clients, prioritize safety, and understand basic customer service. As someone who has trained countless spa professionals worldwide and created industry standards: this is not just poor service--it's a dangerous failure of the most basic duty of care. Please be cautious if you choose to visit this establishment.

Wax & Wane Waxing Salon is where you should be going for your waxing needs! I have been a client at…read moreWax and Wane for a few years. I suggest it to friends, or anyone who asks about waxing in Savannah. The salon is located on Bull street. It is next door to Foxy Loxy cafe. Sometimes parking can be difficult to find. So, plan to arrive early to give yourself time to find parking. Wax & Wane is in a renovated two story house. There are multiple rooms, a small lobby, sitting area, two bathrooms, and small shopping areas. It is warm and cozy inside the house. When you walk in it feels inviting. Every staff member is incredibly kind. I don't have a favorite technician. Because everyone is always so nice! The staff does their job precisely and efficiently. They are happy to answer any questions you may have. They take great care to make sure every room is clean and sanitized before and after every client. When you walk into the salon hand sanitizer is on your left as soon as you open the door. The prices at Wax & Wane are generally less expensive then at most waxing salons. Because all they do is waxing. All of their pricing is listed clearly on their user friendly website. Wax & Wane Waxing Salon is female owned. It is also a locally owned business. Two more great reasons to support this already fantastic business.

I went in today for the first time after a friend recommended this place to me a while ago. I've…read moregone to EWC and Waxing by Claudia, and this place is the best experience I've had! I felt super welcomed coming in, and I love the little shop. Carla did my underarms, and I appreciate attention to detail and friendliness! The front desk staff is also friendly, and I the interior is super clean. I'm not sure what hand sanitizer they use, but I'm even obsessed with that as well! Woman owned business and locally owned, so I can't wait to continue to patron this business. I didn't have an issue with parking, but I know that I lucked out because of the weather - plan to get there early to find parking!

This place is a Barbie dream house. You walk in and everything is pretty and pink. My aesthetician…read morewas Madison and she was great. I haven't been sugared in a while and Madison did a fantastic job. The difference between waxing and sugaring was so drastically different. Thanks for all the wonderful words of affirmation during the session Madison :)

Found this location by following through Instagram. Always was wary of doing something like this…read moreespecially as a guy but wanted to use their services to remove hair from my back and shoulders. Met Kelsey and have been hooked ever since. She is amazing and makes my visits fun and enjoyable. Takes zero time to get appointments and the services are awesome. They have so many things for ladies, but them servicing guys is a treat. Highly recommend them for your hair removal or beautification needs. Please try them out. Sugaring is much healthier for your skin than waxing.

Particular people, like me, lean in. This was my first time going, and baybay, she takes time with…read moreyour skin and your service. I went for a microdermabrasion facial. Her attention to detail and level of cleanliness was stellar. She started by throughly cleaning my skin and making sure it was ready for the microdermabrasion. She massaged my face really well. Will surely return.

Incredible staff and so clean. Everyone I talked to was lovely and welcoming it was a great…read moreexperience!

I am new to the area, a young 63 year old and was looking for a place to have a Brazilian wax, I…read morecouldn't have found a better place! From the minute I walked in the door the person that checked me in was very sweet and friendly and I was directed to Kristin who actually did the procedure. She was very friendly, thorough, and did an exceptional job! Although I was nervous, she put me at ease. I found my place to go and I wouldn't go anywhere else! It was painless, clean and sanitary and the wax that they use came off easily and was not hot like other places.If you're looking for a place to go I definitely recommend Brazil's Waxing Center and Kristin. I had the full Brazilian, full legs and under arms and it was an extremely reasonable price. I will be coming back!

Judy is AWESOME! I came in with gray, naturally curly hair and just about no idea how to grow out…read morean old bad pixie cut. We tried several variations over several months and Judy did an excellent job. Unfortunately, I was never satisfied with my hair growing out and elected to cut it into a pixie again. I really wanted a flattering cut that was feminine and edgy, despite my gray, naturally curly hair. Judy gave me the BEST pixie cut I have ever had, by far! She was patient and understanding as we worked through finding exactly what I wanted and what worked best for my hair type. I am beyond grateful for her careful attention and skill! Thank you, Judy.

This business offers massage, facials, hair services, special event, hair and makeup services lash…read morelift and tint

Popped into the salon needing a manicure. So glad I chose this place! My cat eye color is perfect…read more Great customer service! Highly recommend! Ample parking and chill vibes

it's been 2 days and I still can't get the acrylic nor gel polish off my…read moreskin this is not acceptable