I had a terrible experience with Honda's after-sales service: In July 2024, I bought a brand-new…read more2025 Honda CR-V. Regarding after-sales service, the salesperson told me that any issues, from bamper to bamper, within three years would be covered.
However, on the first rainy day after driving this car, I noticed a problem: the driver's side windshield wiper did not clean properly, always leaving a 40 cm radius water ring. I called the salesperson, who told me to contact their repair shop.
Since it was summer, this issue was not too serious--just a bit annoying when driving in the rain, as the water ring would always obstruct my view of the car in front. Fortunately, it didn't rain often, so as a busy person, I didn't bother contacting the repair shop.
But before I knew it, winter arrived, and the wiper issue became much more severe. When snow accumulated on the windshield, the wiper couldn't clean properly at all, leaving a 40 cm patch of slushy ice stuck on the glass, blocking my view. Driving in snowy conditions turned into a life-threatening adventure.
I decided I couldn't wait any longer. Moreover, another issue arose: the turn signal control is sometimes erratic. So, I contacted the repair shop and scheduled an appointment to resolve these two problems.
A Shocking Service Experience
When I arrived at the repair shop, a male staff member greeted me. After understanding the reason for my visit, he got into my car, tested the wipers, and said:
"This wiper is fine, it's just frozen. This is Canada--it's completely normal for them not to clean well in snowy conditions."
Even though I showed him videos of me driving in both rain and snow, he insisted there was no problem and that the issue was with the weather, not the wipers.
As for the turn signal control, he casually fiddled with it a couple of times and said, "This is normal too." He repeatedly emphasized that all Honda cars are the same, and before I could say much, he drove my car out of the repair shop.
I insisted that the wiper had a problem and needed to be replaced, but he told me:
"You'll have to replace it yourself--wipers are not covered under warranty."
I was shocked--the salesperson had clearly repeated multiple times that for the first three years, from bumper to bumper, all issues would be covered. Yet, after just seven months, they refused to take responsibility.
Then, the man told me to go to the parts department and ask for the price myself because I had to pay for the replacement. So, I asked--the wiper cost $75 plus tax.
When I returned to the front desk to ask about labor costs, a female staff member called me over and said she would register me in their system and contact me once the part arrived (though I have no idea if she really will). If they truly intended to replace it, why not just do it on the spot? The parts department had already told me they had wipers in stock at all times.
I then asked the woman: "Isn't this covered under after-sales service?"
She replied: "Yes, but wipers are only covered for one year--after that, they are not."
At the same time, the male staff member suddenly shouted from his side:
"Check her mileage! If it's over 10,000 km, it's not covered!"
I was stunned again--just a moment ago, he said wipers weren't covered at all, and now suddenly, they are covered if my mileage is under 10,000 km? So, what exactly is the after-sales policy? Do they just make up the rules as they go?
Conclusion: A Dealership That Won't Even Cover a $75 Wiper
If a dealership is so reluctant to take responsibility for something as small as a $75 wiper, would you still dare to buy from them?
For those considering buying a car, please choose a dealership with good after-sales service--one that ensures your driving safety. Honda Lombardi's repair shop has absolutely terrible after-sales service!
I am sharing my personal experience so that others won't suffer the same frustration.
