Got an oil and tire rotation. John was amazing he listened to all my husband's complaints and went…read moreabove and beyond to make him happy. Well done John Khzouz!!!

I appreciate that my advisor genuinely tried to help me with my transportation situation and kept…read morecommunication open throughout the process. I could tell there was an effort to support me, and I'm grateful for that part of the experience. However, the overall situation ended up being extremely frustrating and costly. My car was kept for two weeks with no clear timeline on when parts would arrive or when repairs would be completed. That lack of information made it impossible to plan, and I had to come out of pocket over $1,200 just to cover transportation in the meantime. What should have been a manageable repair turned into a much bigger financial burden than I expected. What feels unfair is that the delays and uncertainty weren't caused by anything I did, yet I was the one absorbing all the extra costs. There was no offer of support, compensation, or even a realistic estimate to help me prepare. When a customer is without their vehicle for that long, especially without updates or accurate timelines, it creates stress, inconvenience, and unnecessary financial strain. While I appreciate the advisor's personal effort, the overall experience with the repair process was disappointing and ended up costing me far more than it should have. For that reason, I can't give a positive review.

warning do not buy here!! they're feauds!! they make the cars look nice and then they fail on you…read more i purchased a 2020 kia and a year later it failed because come to find out, my car had an engine that was not the original manufactured engine. i never missed an oil change or maintenance schedule did everything i was supposed to do and yet carite of taylor wont do anything about it! justin maddox is terrible and all of his employees

Skip it! I bought a 2009 dodge durango. Had low mileage. I told the sales lady jamie about my…read moresituation and a warranty was very important to me. I told her I was heading to the Chrysler dealer to put on a mopar warranty. I drove an hr to see this car. I drove it off the lot right down the street to get tire sensor replaced. They did cover it I have had nothing but issues with my car. The next day i was in bell tire with alignment issues, loose tyrods and bad shocks Then the day after that I was in carite by my house so they could fix the windshield wipers that werent working. they paid for this stuff to be done. I went to the dealer ship only to find out i couldnt pull a warranty on this car from mopar because it came from Canada. Even if it did have a US vin. It took me 4 days working with Chrysler to get a decent warranty because of that. I was so mad i was in tears. I recently had my tires replaced because of the bad ones on there. I noticed a my rpms were too high on the car on a cold start. The odometer was giving me an error before it started and then i kept hearing noises from my engine. Which ended up being because I had no coolant in there. This is all in the span of a month since i have bought it. I took it to the dealership now for repair and they are having issues because my odometer is reading KM but its really mileage. so after few phone calls I decided to pull my own car report from Canada. The car was in a major collision with structural damage. It was Disclosed at the auction where they purchased it.. it doesnt have a salvage title. I paid 19k for this car plus traded in my perfectly fine durango that was still under mopar warranty until this sept. I just wanted a newer old style durango with lower mileage before I moved out of state in the middle of no where. If they would have disclosed this information I would have walked away and kept looking. I was not in a rush. They charged me full clean retail for this car and non stop headaches. I lost days off of work. Plus all the headaches and phone calls. My advice Run!

got me into the exact car that I wanted for the exact price I could afford no questions asked and…read moreno issues! best dealership I've experienced for sure!

I've leased five vehicles from LaFontaine over 15 years--NEVER AGAIN. First, I had 3 months left on…read moremy 2023 leased Sportage (approx 28,000 mileage) extremely low mileage and wasn't interested in turning my car in early. However, my car had "excess wear and use": the hood and grill were damaged. It was suggested that I take the car to LaFontaine to be appraised and to find out the repair cost. My intent was to make the necessary repairs and re-lease in 90 days. The sales person took my car to Service to be appraised for damages but Instead of properly advising me of the cost--he proceeded to lease me a 2026 Seltos. Therefore, I'm left believing they were either covering the cost or rolling the repair charges into the purchase of the 2026. So I left a $3500.00 downpayment. A month later, I received a bill from KIA Finance for $1456.64. If the sales person and his manager had properly advised me, I could have taken care of the cost and re-leased in 90 days. They wanted my low mileage car so bad until they misled me in order to procure a sale. I will be taking this up with the A.G.

Bryan Patton was my car dealer and he was very helpful. This was my first time buying a car and he…read morehelped me navigate through everything without making me feel like he was pushing anything on me or rushing a decision. I left feeling like I got a great car at a good price. He stayed a little while after hours to make sure we had everything we needed. The man we spoke to in finance was super helpful, too. He was honest with us about which packages we should select and what coverage we should elect on our insurance.

Took F150 in for recall. waited 2 months for appointment. Went in on scheduled appointment time…read more They changed appointment to the following week. but said they'll call me for the exact day and time. Almost 4 months later from scheduling my appointment. Haven't been been contacted or able to fix my recall. Customer service was bad. Very rude and mean.

I had an extremely disappointing experience with this dealership and would not recommend them…read more My vehicle was in for a recall repair and ended up being kept for nearly 8 months, which is already unacceptable. Throughout that time, communication was poor and I constantly had to follow up myself for updates. I was never offered a loaner vehicle, which made the situation even more difficult. Instead, I had to rely on a rental, and the reimbursement process was a constant headache that required multiple follow-ups and took far too long to resolve. When I finally got my vehicle back, the experience only got worse. The car was returned with almost no gas, no courtesy oil change after sitting that long, and I was unexpectedly charged for a part with little explanation. The overall lack of care and customer service was very frustrating. I also want to note that my service advisor, Samantha, was consistently dismissive and unprofessional. Her attitude made an already frustrating situation even worse and left me feeling like my concerns were not taken seriously. After months of inconvenience, I expected at least a smooth and respectful experience upon return of my vehicle, but unfortunately that was not the case. I hope this feedback is taken seriously so future customers are treated with more transparency, urgency, and professionalism.

I recently had to take in my 2021 Jeep Wrangler Rubicon, because my engine light came on there was…read morea recall. They handled it beyond quick. There was also an issue with my battery which was newer, but it was not their fault. It only had like 80% capacity, so I had them just change it out with the two-year warranty whatever my main thing is I have been a customer here since 1995? I've always had good service but this time I got Jesse Vu. What an absolute fantastic guy he is, he is a fantastic mechanic I praise and always will. I highly recommend him. I highly recommend this location. I could not be more happy write down to texting and how fast the replies are. What an absolute asset this young man is to this company highly highly recommended.

car in February and my engine just went out 10/30/24 was told nothing can be done due to not having…read morea warranty

We get our oil changed here, and they are quick, and efficient. They are always friendly, and go…read moreover details of what's being done. They have great customer service, and when our car bumper needed to be fixed they did a really good, and I feel in love with the loaner car lol I drove that car everywhere; my neighbor ended up buying one because they liked it so much. My husband liked the loaner car too. I highly recommend dealing with this company with the services I received. They did a really good job, and I was well pleased.

I had called on the specials they were running and the sales manager told me that they had lot of…read morecars on the lot with those specials. Drove 45 minutes and then was told yeah, we are waiting on vehicles. Why lie over the phone about all the vehicles that they had ready to go under the specials they were running? Wasted 90 minutes of driving time, just to find out the vehicles under the specials weren't available.

I was a little worried about coming here after reading some of the reviews at all the LaFontaine…read moredealers in Dearborn. My husband and I were starting the search for a 2 year old lease turn-in on a small SUV - smaller than my Ford Exploder, er, Explorer, at the end of July 2016. As we walked through the used lot, peering in windows, a gentleman passed us by and asked if we needed anything. Hubby said we are just starting, looking for smaller, under $20,000, etc. The guy said "Good luck" and walked away. Really? After a bit, we kept coming back to a 2015 Kia Soul and Mark Reynolds walked by and started chatting - he offered to pull out the Soul and showed us all the bells and whistles that come with this car. I mentioned that my husband needed lots of shoulder room, especially in the back seat, Mark got in the car, with my husband in the front seat, showing how roomy it was for his long legs, how much head room, etc. He offered a quick test drive and off we went dodging around the parking lot, between cars, etc. Mark really answered all my questions at the time, explained about their financing (through a credit union - yes!), we bonded over Ghostbusters and comic book sci fi heroes, sat through a rainstorm, and I got the car for $500 under the sticker in the window (thank you sales!!). After about an hour of paperwork, financing options and cleaning of the car, I drove home a Soul. I would recommend Mark and the LaFontaine team to anyone who wanted my opinion. Thank you Mark - you made what can be a complete nightmare a great experience.

Misleading and deceptive sale practice to procure a sale…read more I made and left several calls and emails and none were returned.

Great place. Super staff. Nick is the BEST. He was very kind, and explained everything needed, and…read morehow to avoid the same problem in the future. I had destroyed the rear brakes on my older van. He had the repairs done as quickly as getting the parts would allow- Also, I had walked in close to closing, but he didn't turn me away. They have a new lifetime customer in me!

I have a rare tire size, but this place always has ones that fit. I was recommended here by a…read morefamily member. They get you in&out fast!

Purchased a car on Saturday, check engine light came on, on the way home. Called they said they…read morewould note the account. Never received a call Monday, we called them. I was told take it to dealer in Wayne, all the way from Belleville, they will do a diagnostic that day. Got to the dealer, and they said no, we have to keep it two days. Then I was told I could not return the car and get my trade in back, without my husband being there. I had to drive the car to work. I ended up broke down on 275 at 230 am going to work. Finely got my trade in back on Friday, no apologies, just tried to sell us another car. Don't buy from here!​​

In January 2025 I put down a $700 payment for a 2017 Chevy Equinox with 41,000 miles on the dash…read more As of today, the mileage is 52,000 and the vehicle needs a timing belt and currently in the shop due to shutting off while driving...HOW!!!!???? Now, I am grateful that this is covered under the Silver Rock warranty. However, I have contacted the BBB to make sure this dealership is not tampering with the mileage on the vehicles. Customers, BE WARE!!!