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    Right Gear & Axle

    3.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (19 reviews)

    Because this store is located next to an ACE Hardware, convenience has found me attempting to…read morepurchase from this store many times. The past several times I've been in this store found me leaving and driving down the street to AutoZone, furious with the incredibly poor service. The staff could not care less about service or the customers! There appears to be absolutely NO-ONE managing or in charge! Absolutely ZERO professionalism care or concern for the customers! Today, my mechanic was awaiting the arrival of a part delivery to complete a routine service on one of the vehicles in our fleet. After almost an hour of waiting, he attempted to contact the vendor, Oreilly's on S. Main St. which is approx. four miles from his shop. He was placed on an indefinite hold, TWICE! The part never arrived. My mechanic could never speak to an O'Reily employee to determine of the part ever even left the shop! I had to drive to AutoZone myself to achieve the part and complete the service. I asked that my mechanic promise he would not deal with this parts store again if I was to continue having my vehicles serviced there! I have NO idea how this parts store stays in business! They certainly do not deserve to!

    I went in for a battery test and I was told "I'm the only one here so I can't help you". Exact…read morewords. I have over 10 years of customer service experience and I would NEVER say that to a customer. Even if the manager was on break, I could have been told "would you mind waiting for 10 minutes, my manager is on break" I then had to go in and ask for a jump to go to another store. The manager Jose came out to give me a jump, never once saying he can help me change or test the battery. He was perfectly fine sending me to another store for them to help me. A manager leads by example and this means trying to keep the customer satisfied to the best of their abilities because a satisfied customer means they will come back and that means more revenue. They all need a retraining. My car would not start so he forcefully had to change the battery. But if it would have charged, he would not have changed it. I would have been at another location.

    Automotive & Industrial

    Automotive & Industrial

    (6 reviews)

    We were having generator problems during the storms and couldn't find anybody that worked on…read moregenerators until we got a referral from someone at the hardware store in PG. After looking at the low reviews, I was a bit concerned about bringing my business here but I have to say my experience was completely different. We mostly dealt with Curtis and he informed me upfront that there would be a $35 charge to check out the generator and if we decided to move forward with the repair that it would be applied to the repair. Turns out, the issue was in a solenoid between the propane tank, and the generator, which was keeping the propane from flowing in. Before realizing this was the problem, he had already checked the oil and spark plug, and charged up the battery and then figured out it was the solenoid where it connected to the tank. Long story short, we got our generator back in a couple days and the total cost was $75, which seemed very reasonable to us. When we went to pick it up, Curtis walked us through the entire process, and also showed us some tips on how to get it started more easily in the future. He commented that he liked working on generators so we know what to do in the future if needed again. Anyway, we had a good experience, and wanted to relay that to others!

    I took the alternator from my car into this shop. I had been told elsewhere the alternator needed…read moreto be rebuilt. The gentleman named Curtis looked at it and put it on his testing machine. The machine made some whirring noises and shortly he returned. To my surprise Curtis told me the alternator was working fine but the trouble was a loose cable which created a short and fried the cable. He was very kind and took a lot of time explaining how important a tight cable is and how to properly attach it. After a long discussion, he said "there is no charge". I was very surprised, I thanked him and left. Lee

    Right Gear & Axle - autopartssupplies - Updated May 2026

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