Let me be very clear about En Su Casa. My father already has an agency and a wonderful provider,…read moreand we are happy where we are.Two days ago, your employee Y.T. called my father and then called me trying to get us to switch to your agency. We told her no, we are happy. She kept pushing, telling us you would pay us more. We said no. Then she offered to pay us $100 out of her own pocket. We said no again. Then she said she would come to our home, and we told her do not come.Do not call my father again. Do not call me again. We will be reporting this to DADS tomorrow.

Always deliver quality care and take care of their employees. Community partners and caring for…read moreour most vulnerable population through hiring of good employees. Been around in the healthcare world for years.

I'm an employee at Nurses Unlimited because I love the way they take care of their patients. They…read morego the extra mile all the time.

Caregivers from Nurses Unlimited have kept my 95-year-old stepmother alive and happy since 2013. As…read morea corporation, NU is efficient, well-organized, and thoroughly professional. As individual healthcare providers, NU caregivers are thoughtful, competent, and hard-working. If "lovingkindness" is not part of Nurses Unlimited's motto, it certainly could be.

My mom needed some extra care and rehab after a hospitalization. Sonterra Health Center was…read morerecommended by the hospital and her physicians. So, we selected it...sight unseen. Checking into the facility, I noticed it looked a bit old and had walls being repainted BUT it looked and smelled very clean. Despite this, I has my reservations about leaving my mom. It was the first time that we had been in a situation where we required extensive nursing care outside of our home. Then, I met Lela. She is a nurse manager at the facility. Immediately she sensed my apprehension. I expressed that I didn't want to leave my mom. She encouraged me and offered reassurance. She said, "Maybe the building needs TLC and we're working on it but, I guarantee you, the people here are the best at what they do and you're mom will excel." So, although I was hesitant, I left my mom, and returned the next day and the next day and the day after that.... What I witnessed was truly remarkable. Having been a patient and being a Nurse Practitioner, I can tell you that medicine isn't always kind...except at Sonterra Health Center. Every single staff member that the facility has amassed CARES for their patients. They take their lunch breaks in their patient's rooms if they notice someone feels lonely, they come in with a smile at the beep of every call bell, they gladly change out food trays if the least bit of disappointment is expressed. Every single person has gone above and beyond to support my mother as she heals. They even provided my mother with a volunteer opportunity to do some social service, which lifted her spirits. The testament to the staff was that when it came time to go home, she didn't want to leave! I will never use another facility for skilled nursing. Hands down, the best place!!!

I spent an extended period at Sonterra Rehabilitation Center, so I saw this facility from the…read moreinside. I want to be fair: the CNAs, nurses, and therapists were some of the kindest, most compassionate and hardworking people I have ever met. Many work extremely long shifts doing physically and emotionally demanding work. My criticism is not directed at them. My concern is management. I became especially concerned about an elderly resident who told me she was terrified of her roommate, who has Alzheimer's. She reported being physically attacked and waking at night with her roommate standing over her threatening her. She became so frightened of her room that she sometimes preferred sitting outside in the Texas heat. I personally approached the facility director, explained the situation, and asked him to intervene. He promised to look into it. Before I was discharged, I confronted him again and asked whether this woman's situation would actually be resolved. After leaving, I checked on her and learned that the problem still had not been meaningfully resolved. Sonterra later contacted me about my evaluation. I again explained the situation and was assured someone would investigate. I checked again afterward and was told that nobody had come to see her as promised. This particularly bothers me because this resident appears to have nobody consistently advocating for her. I cannot know why her concerns have received so little attention, and I will not accuse anyone of motives I cannot prove. What I do know is that a frightened, vulnerable resident repeatedly asked for help, I personally asked management to help her, and I still saw no meaningful resolution. During my stay, I also had concerns about the food, insects in resident areas, staffing levels, and what I personally observed as a lack of meaningful interaction between upper management and residents. My advice to families is simple: there are wonderful frontline caregivers at Sonterra, but advocate strongly for your loved one. Visit frequently, ask questions, pay attention, and don't assume management knows what is happening simply because staff have been told. I have written commendations for Sonterra employees who provided me outstanding care because good people deserve recognition. But vulnerable residents also deserve someone willing to speak when something is wrong. Every resident matters, whether they have money, family, influence, or nobody at all. They are human beings deserving dignity and safety. I tried repeatedly to address this internally before writing publicly. I hope Sonterra's management addresses this resident's situation and proves my concerns wrong. --Kenneth Holder, former resident

We couldn't have done it without help from Sisters Care!…read more Our mother broke her ankle and needed inpatient rehab after the surgery to repair it. She is also in stage 5 Alzheimer's dementia and had a very bad reaction to the anesthesia used during the surgery; a very common side effect for those with dementia. Family members and friends were by her side all day and evening, but we didn't have anyone who could be there at night. Mom was having extremely vivid nightmares and would be very upset when she woke up in the middle of the night disoriented and feeling an urgent need to get out of bed and run away! Sisters Care from The Village at Incarnate Word provided the overnight coverage for us. The "angels" who helped Mom were able to reorient and help her to calm down so she could go back to sleep. They also kept her from walking on her broken ankle before it was sufficiently healed. I wish I could mention each of our caregivers directly.... I waited far too long to submit this review and have forgotten the names, but not the kindness, peace of mind, respite and quality care they gave our family and friends so we could be there to support Mom! #homecare #inhomecare #qualitycare #seniorcare #SistersCareCaregiving #TheVillageAtIncarnateWord

I cannot say enough good things about Sisters Care! My mom had dementia and was at an in between…read morestage...between self reliance and needing full time care. Onboarding was seemless and stress free. We explained moms level of dementia and a "story" to go along with. Mom was getting a "personal assistant" once a week for companionship and shopping for any of her personal needs. The care givers were so kind! No pressure...just friendship. It was the perfect situation for mom. Thank you Sisters Care! xxx

I would very happily encourage anyone in need of compassionate hospice care to call OpusCare. The…read morepersonnel are incredibly and eminently qualified, and are able to meet all your needs. Having both parents in need of care was such challenge, I felt overwhelmed and out of control. After I met and talked with Michelle Ballero I felt hopeful and optimistic for the first time. She is a Godsend, energetic with a beautiful spirit and an absolute total knowledge of what to do to help those who are struggling and lost. She knew what we needed and made sure we got it. Our admitting nurse Melissa has great empathy, and even put my mother at ease. Both handled my parents with genuine care, confidence and competence, and I'm SO glad they are there for all of us. Thank you Opus Care, if you had a billboard I would gladly wear it! Sharon Lofton

Michelle and staff were wonderful, Michelle from the start was attentive, caring and really…read moreunderstood the Kai. The we were all going through, every question I asked was answered promptly. The nurses were amazing. Thank you for caring and helpful, my family truly appreciate your support. I highly recommend Opus and Michelle thank you so much for your undivided attention.. you and your team are simply amazing!

When my father, who is in a wheel chair and in a nursing home, needed to go to the dentist we sent…read morehim with Caring Companions because both my sister and I had schedule conflicts which could not be rearranged and we didn't want to put off Dad's appointment. Caring Companions were there on time, they were "very friendly and careful with me" according to Dad, and according to our dentist's staff. My sister and I were very relieved to have someone we can count on to help with Dad's appointments. We will not hesitate to use Caring Companions again when the need arises.

I am a advocate for seniors in our Veteran/Spouse Friends have been in this industry for 33 years…read morecovering all of taxes as well as out of state, helping those that need caregivers, Home Health, specialty physicians, rehab, skilled nursing facilities, and much more. I have worked alongside Family Tree for quite a few years now referring my clients/patients to those that need care coming into their home either for a short period of time up to 24 hours a day for several months. I worked very closely with Cheryl who goes above and beyond doing assessments with the patient and working with their entire Family tree team and getting all the care that our clients need. Cheryl and her team have never left me astray always on time and my families are super pleased with the care that is provided. I give them all a five star thank you Cheryl for doing all that you do for my clients. Brenda Dever-Armstrong, CEO/Owner/CSA/Getiatric Advisor The Next Horizon

Had the opportunity to meet the owners and just overall good people. It won't take long for anyone…read moreto meet this company and know what they are doing and why they are doing it. We need more people like this, especially in the healthcare industry.

I had made a review on Google, which was deleted. I requested a quote for transportation for a…read moreprocedure on their website. I received a call back a few hours later, but they did not leave a voicemail. Later on that day, I was able to speak to Jesus, who said that they would be sending a quote to my email. I never received the quote. Because the quote was never sent, I went with another NEMT service for my transportation needs.

This is such a wonderful place. My wife found this place after long hours, days, of researching…read more This place is a complete change from where she was staying before. The rooms are clean. My wife's grandmother smells nice. There are nurses constantly checking on her and they are very informative. My wife and my Mother in law asked me to sit in with them for a meeting they have every three months. I did not speak much. I just listened to the nurse and the head administrator explain how things were going with her grandmother. Medications she's taking, her progress, etc. I am relieved. My wife had been stressing about finding a good place for her grandmother. So if she's stressed, well all the husbands know, than I'm stressed. Lol. Anyway, this place is full of life. I started to take pictures, but I was not allowed to take pictures of the residents, I was told by a nurse, but they had no problem with me taking pictures of anything else. It was for the protection of the residents, which I totally understand. Good for them, protecting the identity of the residents. Everyone there seems so happy. They even have a beauty salon in the home!!! They have activities and they encourage the residents to do whatever they want. They don't force them, they let them go at there own pace. I am relieved. When I saw grandma sleeping, snoring, lol, I knew everything was going to be alright. Oh and I asked some questions about employment tenure. Almost all of the workers there have been working for the nursing home for 10 years+! That's a great sign, because you don't stay at a job that long if your not happy. Thank you for taking care of our grandmother.

Fist time in a facility and bad experience , taking care of my mother . Please family s visit your…read morefamily more often