I called Sunday Aug 9th, as I had a major leak from my shower pipes upstairs, leading to a major…read moremess in my kitchen. It was determined to not be an emergency as it quit when not using the shower, which saved me an emergency call charge. Derek and Eric came Mon Aug 10th and did an excellent job in locating the source. The drain trap was capped temporarily so I could use my shower until the repair could be made. They were both very respectful and knowledgeable. On Aug 19th, George and Eric came to repair the pipes that were leaking. They replaced everything in a timely manner and did an excellent job, making doubly sure there were no leaks. Also very respectful and knowledgeable. Very happy with Pipeworks and will call again for my next catastrophe!

I had Pipeworks come out and look at a leak on my inside water service line . It took them…read more Almost 2 weeks to let my insurance company know that they weren't able to fix the leak . Really???

I needed my garbage disposal replaced. They were timely as far as scheduling…read more Andrew was my "master plumber". He came in and got right to work. It only took a little over an hour. l will certainly recommend him.

Joshua from tj's came on time, was considerate and knowledgeable .fixed the problem in very short…read moretime. would certainly call them again and recommend them.

So I did a thing..... it took me nearly 20 years, but it's done. I have central air. Brrrrr…read more Thanks Magara's Heating and AC. You rock. You're the best AC company in the area. Very affordable and responsive to phone calls. Years ago they put a my furnace in. Originally, I went to Home Depot to have them put in my AC. Set up a day and time for the estimate to be given, took that morning off, after waiting a few minutes for them to arrive I decided to check my phone. There was a silent missed call 7 minutes earlier so I called the employee from a well known company out of Olean back and was told the he marked me down as "no AC" I explained that I didn't have his number programmed into my phone and therefore it went to silent voicemail. It was literally less than 10 minutes when I called him back. I asked him if he could still come. I was still home.... Hem and Haw... can you come another day. Hem and hawed... Finally he said he would call me later that day when he finished the other job...... I waited with bated breath. Silence. No phone call. My philosophy- if A.S. has so much business that they can snub me they don't deserve my business. I refuse to beg for their business. Well anyway I wasn't going to necessarily have them put my AC in. I was getting a quote and still planned to call Dave Magara. Dave and his son were very courteous. They did a spectacular job and when I called they answered or at the very least returned my call. The price was very reasonable. I HIGHLY recommend Magara's Heating and AC. Grrrrrrreat customer service.

Doug came quickly when we had a major clog issue with our bathroom sink. He worked and worked to…read morefix it and answered all of the possible scenarios regarding optional fixes for our very old pipes. Howard Plumbing( Doug) was thorough and reasonable. Good job!

My heating system failed after having a flood in my basement. The service man that had installed…read morethe system is retiring and told me he would not service my system. Dean was recommended by two friends of mine and I am so thankful. He called me back even though it was after hours within a short period of time. He came right over and even had the pump needed for my system at his shop. I was so thankful he didn't need to order the part and I had heat in less than two hours. Dean was polite and professional. I could not have asked for better service!

Very fast to respond !! Fast efficient ! So Happy I found the…read more Thank you very much, Sally

Called for estimate for new 2 car garage complete wire job. Business owner returned call late in…read morethe day and apologized for being late then on the morning of the estimate he calls again and explained he would be late again for that. Finally he came and reviewed the project and said he would contact me in 2 days with the estimate and he gave me a business card and I gave my email in addition to my phone. He never sent any email or called me to explain he wasn't interested in the job.. Obviously, he has no respect for himself , his business or the homeowner. Would never hire anyone that lies to my face and acts like that.

I had water coming out of an overhead light-fixture during the January 19th Bill's playoff game…read moreagainst the Ravens. It was Sunday night & the snow was coming down pretty good. Even so, the plumber was at my place in under 25 minutes. If they had charged me 3x the usual rate, I would have still been impressed (they didn't). That's the kind of service that is immensely appreciated and builds loyalty.

they are a local "institution" and their service has declined significantly over the years. Used…read moreto love them to pieces. Not anymore. You can call for scheduling and they have to get back to you after speaking to the owner, can't tell you when they will arrive, or when you call to find out "when", they then say "oh, it's today but now he's held up." Seriously. the latest insult was our renovated old kitchen. We'd asked that the old pipes be removed and replaced. the technician didn't want to go under the ample crawl space to do it, so instead jerry-rigged the pipes under the new sink. Yeah, the water pool & pipe leaks in my new cabinetry sure show what a great job that turned out to be. Seems there was also supposed to be a return to address the low water pressure which as of several days later never happened. While the non-locals will rave about their service, there's a reason why the locals don't provide the same raves. Value for their charges isn't there.

Fast service with accurate diagnosis. Ryan was professional, friendly, and fearless--climbing…read morebehind a closet wall into a hidden chamber to repair a shower leak and also descending into a dark, damp basement to unclog the floor drain. Highly recommend!

Everything! Fast service and really clean work. They went in the crawl space if our cottage and…read morecompletely chan5all galvanized plumbing and got rid of pipes all mismatched. Also discovered the toilet base was not in the correct position and tore it apart and fixed it properly. Was originally brought on to repair a kitchen faucet pipe leak which led to the complete replacing project! If you want quality service, these are the folks to do your work!

Excellent work. Very professional. Will definitely hire them again. Explained everything they were…read moredoing so I could understand it. I highly recommend them!

Just prior to the recent COVID-19 shutdown, Stone Plumbing had come out to do a couple of small…read moreplumbing jobs I needed done. Scott was quick, professional, explained what he was doing and why, and left the job site completely clean, and charged a reasonable fee. Needless to say, I was very happy with his work, which was visibly better than previous plumbing that had been done at my house. At the time, I discussed some possible future projects with Scott, including the most pressing one: the so-called 'high efficiency' boiler for my house was failing, and late winter in Jamestown is no time to be without heat. Three other local plumbing/heating companies had worked on it to no avail, and two said they'd give me a quote on a replacement boiler, but never got back to me. Scott said he would work up a quote for me so we could address it quickly when I was ready to move forward. Shortly after that, the state shutdown was announced, and my boiler quit for good. While the other companies never responded to me, Scott called me back right away, got the new boiler ordered, and we were on our way. Within a few short days my old boiler was removed, replaced with a regular efficiency boiler that is working like a charm. Along the way Scott was able to work in a socially-distanced manner, easily fielded some unusual issues (we had to rent a 60-foot cherry-picker to get to the top of the very tall chimney stack to remove the old furnace lining and replace the chimney cover), and helped make a stressful situation easier to fix than I expected. All in all, I highly recommend Stone Plumbing for responsiveness, flexibility, excellent communication, and reasonable pricing. It was one of the most positive and professional experiences I've had with any home contractor in the last 20 years. They were my fourth call this time--but they got the job done that three previous plumbers didn't. They'll be my first call the next time I need any plumbing done.