I take it that the bad review wasn't an existing customer. They have been my furnace company since…read moreI bought my furnace 25 years ago. Any, and every, time my furnace went out, they were here within a couple of hours and fixed the problem the same day. The last time a repairman was here, I mentioned that I was thinking about shopping around for a new company, because I thought their hourly rate and service charge was too high. The repairman was ADAMANT that their charges were in fact lower than anywhere else. From his tone, although he wasn't "aggressive," I had no reason to doubt him.

Had an issue with cold water being hot on new system. followed process called office, Janell had…read moresomeone out the next day. Nick tested system called Navien Tech support, diagnosed, overnight-ed blown circuit board, Tech arrived next morning all fixed............These guys are awesome!!!!!!

We have a vacation rental house in Clymer, NY and we live in Baltimore. We had someone renting…read moreour home August 5-7th and the AC went out at 9:30pm on Friday night. I called Colburns due to their 24 hour emergency service and was able to speak to someone immediately! In an hour and a half a tech was on the way and two hours later our AC was fixed! Top notch company, Rob, our tech, was super helpful and communication was great! Highly recommend and will definitely use again! colburnsacr.com

From the owner: Since 1972, Colburns A/C & R, Inc. has provided local homes and businesses superb, and reliable…read moreHVAC services. Based in Frewsburg, New York, we proudly serve residential clients in nearby areas such as Jamestown and Warren, as well neighboring Pennsylvania cities. We provide the highest level of customer service, as we are staffed by certified, trained technicians that ensure your heating and cooling system is operating at maximum efficiency. We have established a reputation as one of best companies in our region when it comes to the full design, customization, and installation of heating and cooling systems for homes and businesses. From start to finish, we make sure the process and communication is stress-free.

I had a kitchen sink clog. I was thrilled when I called TJ's and they said they could be at my…read morehouse in a 1/2 hour! The clog was worse than I had thought and hoped and they had to come back the next day with different (and expensive) equipment. They got the job done and the employees were very pleasant and respectful guys. I can't say if the price was fair or not since I never had this issue before. Total cost was $567 which seems like a lot for a clog but it was deep down the line so maybe an average price?

They charged me over $900.00 to replace a toilet flange, and a piece of pipe. Please stay away from…read moreTJs.

Just had a one bowl kitchen sink and new faucet installed in my home by Reeds. Happy to say…read moreeverything went well. Maybe hard to believe but they answer their phone and get back to you promptly on any questions. The men that came to do the job were polite and did good work. Unfortunately some other local plumbers in the area that use to be good are not anymore. I recommend Reeds for any plumbing needs.

I have used Reed's twice since I moved into my new house. The first was for a bath faucet and…read moreshower head install. Recently, I had a leak coming from under my toilet. Reed's treated me very respectfully and provided prompt and excellent service both times. Their prices are also very fair and reasonable. I would recommend them to anyone.

Jamestown Heating & Air is now JMI Heating and Air…read moreIncompetence, endless problems, terrible customer service. JMI Heating and Air did the installation of our brand new Navien and Unico systems in our custom-built home last year and we have had endless system issues since. Looking at the installed components, virtually every tech and service person who have been here has said "I don't know why they did it this way". Doesn't inspire confidence. We have had brand new components leak gallons of water on day one. High velocity vents added and then removed a few weeks later in finished ceiling trying to improve function. Air cooling unit froze up repeatedly this past summer and we had to endure 90 degree temps in the house while waiting days for service and parts on a number of occasions. Turns out improper wiring was at fault. The AC still gets overwhelmed on warm days and can't keep up on hot days. Profoundly disappointed. Most recently, we waited over a week without hot water and heat (through Thanksgiving Day) for service on a Navien system only for a no-show, no warning and no follow up since. No call back. No plan. Nothing. I'm furious and so done. Switched to Anderson Shortel for service. They came immediately and fixed the system in fifteen minutes. FIFTEEN MINUTES after a waiting almost two weeks for non-existent follow up. I would urge you to steer clear of JMI Heating & Air.

Just an excellent experience! We had Jamestown Heating & AC install a Mitsubishi 3-zone mini-split…read moreheat pump heating and AC system in our home. All their people were so nice to work with, extremely considerate, great communicators, showed up on-time, just wonderful guys (Pete and Alec did the install). I thought the price was fair, and the quality of the system is impressive, and their installation was just terrific. Highly recommend.

My tankless water heater was unusable AFTER they attempted to stop the leak…read more Yet, they charged me a few hundred dollars anyway! Ignored my correspondence until I filed a complaint with the BBB. Ultimately, the owner refused to refund that portion of the charges, stating he didn't see where I was "wronged". I didn't ask them to buy me another tank- just to refund the charges for the tank they (accidentally I assume) ruined. The owner lost a customer for life which adds up to a lot more than $400-500. Lastly, other issues they actually did fix cost way too much money, in my view. I don't write reviews (good or bad) normally but I just couldn't let this go. I hope folks think twice before using Circle Mechanical.

I had these guys do a large, expensive job a few years ago and was relatively content with the…read moreservice and end result but suspicious that I may have been overcharged. I try to have loyalty to service providers and asked them to do a simple maintenance on my boiler system and after I was charged over $400, they left with one one my radiators not working. They spent close to an hour waiting for tech support (which cost me $70) and ending up doing the task I had suggested they do before the call. Additionally, their solution was to replace the radiator when it was suggested by tech support that the issue was most likely the temperature valve (approximately $25 + labor). I will go elsewhere for my plumbing/furnace needs in the future.

Courteous and prompt! They were very helpful and gave us good advice! Most important, they kept…read morecosts down for us!

I can't sing the praises enough of this company. I live out of the area and they were so patient…read morewith me and with getting my plumbing issues dealt with in a very timely manner. Thank you so much H Jack Plumbing you are the GOAT.