Dr. Puntillo was my orthodontist 16 years ago and I decided to now take my daughter. That many…read moreyears ago, I recall this place being amazing, full of smiling faces and kind employees. It's hard to believe that this near perfect environment could be any better 16 years later. Well, apparently it's possible because at my daughters appointment today, from the moment we walked through the door to the moment we walked out, every single person greeted us and smiled and seemed to love their jobs. This speaks loudly to employee moral. The technician that did her pictures down to the finance lady...everybody was informative, prompt and professional. Dr. Puntillo is great and I look forward to my daughter receiving treatment at his practice!

I always love going back even after it's been years! The staff is always so nice and welcoming and…read moredr is awesome all around as well. He listens and answers questions and doesn't make you feel rushed.

I took my 10-year-old son there for the first time yesterday, 08/07/2019, for a consultation about…read morebraces. They were very busy because of the time of day, but truly everyone we interacted with there was amazing and made us feel welcome. They took their time to explain our son's situation and Dr. Schmidt went over the full process of braces from beginning to end. I would highly recommend their services.

From the owner: Orthodontic Affiliates has one basic commitment: to provide our patients with the latest and most…read moresophisticated treatment available, at an affordable price. That's why we think most people choose us over any other orthodontist in Northwest Indiana. We serve patients in seven office locations throughout Lake, LaPorte and Porter counties. We work with your general dentist and other dental specialists to provide you with "optimal care" even in the most complex cases. Orthodontic Affiliates is the leader in orthodontic and TMJ care with over 65 years of combined experience.

Great experience. Janae was very awesome with my son. the only reason I'm not giving it a 5 star is…read morebecause it's our 1st time they're getting his braces. But overall office staff was great too.

From the owner: Do you need an orthodontist near you? Your search ends here. At Orthodontic Experts, we offer a…read morevariety of orthodontic treatments to residents of Merrillville and its neighboring towns, including Crown Point, Gary, Dyer, Portage, and Munster. Whether you're interested in traditional metal braces, discreet clear aligners, or other advanced orthodontic options, our state-of-the-art technology and experienced team are dedicated to providing you with the highest quality care. Our goal is to deliver exceptional orthodontic results paired with outstanding customer service. We understand that choosing an orthodontist is an important decision, and we're committed to making the process as easy and stress-free as possible.

All four of my kids had ortho provided by AAC and their teeth all turned out gorgeous ! The staff…read moreis friendly and caring ! I highly recommend AAC if you want braces done right ! Thank you AAC !

Moved from another city in the middle of my invisallign treatment and AAC did a fantastic job at…read moretaking over and getting me done with my Invisalign. Very responsive and easy to work with! Highly recommend.

We needed more than straight teeth; we needed help with grinding, restless sleep, speech delay,…read moredifficulty in school and concerns about tongue placement-- everything was addressed at the consultation, everything! Thank You--

My daughter went here and we left after they refused to move forward with their end of the bargain:…read moreFINISHING HER ORTHODONTIC WORK. Instead, 4 years in(after they were paid in full) and when she's close to having them off they wanted her to get myofunctional lip treatment for an ADDITIONAL 5700!! What a scam. They have not displayed they care about their client one bit. And now we have to pay for her to finish treatment elsewhere because they are only refunding us 480 for failing on their end. And it is a failure, we thought we were moving to get them off and they bamboozled us with this additional cost. In working with ppl in customer service my whole life, it takes a serious narcissist to tell me they care more about my daughter than me and, in saying that, expect us to move forward with this absurd additional cost for a treatment that took them over 3 years to identify.

Nightmares on Randolph…read more The experience with this dentist was deeply disappointing. The building is shiny and new, but that's where the dazzle ends. Their service, care and billing are atrocious. Chanbo also recommends unnecessary treatments; which provides cash flow for the new building, but superfluous, and depleting for you and your family. Unfortunately, the substandard treatment doesn't stop there -- Employees have had to bring lawsuits to be paid for their contracts. I brought my kids here for cleanings, which was my first mistake. The hygienist even attempted to bully me into fluoride treatments which I don't want for my family. My second mistake was allowing Chanbo Sim to provide orthodontic care for my 9 year old. He doesn't personally perform any orthodontic care or personally inspect any orthodontic work -- he has hygienists performing orthodontics. It was a huge red flag for me that he never showed up in the office during ortho appointments. Shortly after the initial treatment, both expanders fell out of my son's mouth. Our new orthodontist said this should never happen and he could have choked. He also added that he didn't need the expanders and doesn't need phase 1 ortho treatment. I should have ran then, but I didn't. I'm currently upset with myself for allowing this to go on, because after they replaced the expanders, they stopped working; when turning the appliance, the pin would just go round and round. I told this to the office and they said indeed, it is still widening his mouth. Anyone with a basic level of understanding would know that if there is no tension on the turn, then it is not expanding his palate. It was at this point that I stopped the care and went to a real orthodontist who revealed that they have heard of issues with this office. Please see the 1 star reviews on Google for this location along with his other location in Merrillville, "Family Dental Care." The reviews show a consistent poor level of care and service. Visit at the risk of your own health.

Billing department can't figure out if they have charged you or not and their bill pay system that…read morethey had would allow you to pay for your bill and was told that they had issues with the payment system that they had. Come to find out that they sent me to collections and still took the whole amount instead of what I owed! Now again, I got a bill for the same amount that they took out of my check! Such a scam! Even talked to the "billing" department and they confirmed that the amount I owed was less than half before them getting it from my check.

Very dissatisfied with the desk service. I tried to arrange an appointment for my son and daughter,…read moreand I mentioned that my son's Central Incisor Teeth are in a little amount of pain, and she immediately started pushing for an Xray. Consider this: the doctor did not even examine my son, and now she is telling me that he needs an X-ray or the doctor may reject to see him. What an excellent technique to take as much money as possible without even looking at the issue.

I've been coming here for a few years just for my routine cleanings, never had cavities or major…read morework. At my last visit, I was charged $48 for X-rays I didn't even know weren't fully covered always have been in the past. I don't know all the different types of X-rays they offer -- I just came in for my cleaning. The issue isn't the $48, it's the lack of transparency. No pre-treatment estimate, no discussion, just a surprise bill. Patients deserve honesty and the chance to make informed decisions. Just make sure you ask for a pre-treatment estimate before getting any work done at this office.

Staff is great and very knowledgeable. Dr. Hurst is great!…read more So glad we came here for braces. The drive is long, but well worth it!

Dr Hurst is very kind but overpriced. Sandy is the rudest person I've ever encounter and I've seen…read moreher basically bully small children

HIGHLY RECOMMEND THIS OFFICE! My family has had such a wonderful experience with Orthodontic…read moreSpecialists. From our first interaction to set up our consultation to the day my daughter got her braces off we have been so pleased with the office. Dr. Koufos was very thorough in our consultation and made sure we were comfortable with the recommended treatment plan. The staff is always friendly, very informative and helpful, accommodating with my schedule, and my daughter's teeth look great! I recommend them to anyone looking for great care in the area.

Horrible experience!! My son had his braces on for 5 years and he still had large spaces in his…read moreteeth!!! The orthodontists never communicated with us and I had to continually schedule appointments with them and pin them down continually to get an answer on the progress of his case! At one point they told me he needed to get a tooth pulled before his treatment could progress. His tooth had been pulled and the orthodontist just had an appointment with my son and "examined" him prior to the meeting This is definitely an example of taking on too many patients and not giving an personalized attention!! Much more about the money and not the care!! If I could give them a 0 rating I would!!