Through this company I can get dental insurance. They are really friendly and explain everything…read morethey are going to do. They listen!

I made an appointment @ location I sent all my insurance information I show up to my appointment…read more The receptionist says do you have dental insurance? flag right there why asked me to send this information if you're not gonna check to see if I'm covered I just left.

I love this place!! I have never had a better experience at any health care provider than Aspen…read more They truly cared!! Everyone there does an amazing job and deserves appreciation.. I felt like family and will keep referring them to anyone who needs dental care.

**Disappointing Experience at Aspen Dental - More Focused on Selling Services Than Addressing My…read morePain** I visited Aspen Dental because I was experiencing significant pain in a back tooth on the left side of my mouth. Unfortunately, I left feeling frustrated, pressured, and completely dissatisfied with the care I received. My experience started poorly when the staff failed to verify my dental insurance, even after I explained that I had coverage and that my insurance information should already be on file from a previous visit--which, incidentally, had also been unsatisfactory. Nevertheless, I paid the amount requested upfront before being taken back for X-rays. Before the X-rays were even performed, I was asked whether I would be willing to pay for a deep cleaning if they determined one was necessary. Looking back, this should have been my first warning sign. After the X-rays, I was placed in an examination room where the dental hygienist briefly reviewed my X-rays, glanced inside my mouth, and informed me that I needed a deep cleaning. Shortly afterward, the dentist came in, briefly examined my X-rays and teeth, and repeated the same recommendation. I specifically asked about the pain that had brought me there in the first place. Rather than providing a clear explanation of what was causing my pain or discussing treatment options, the dentist simply stated that he would prescribe a mouthwash for me to use until I received the deep cleaning. I was then directed to the financial consultation desk, where I learned that my examination and X-rays were covered by insurance, but the recommended deep cleaning would cost over $4,000. After insurance, my out-of-pocket responsibility would still be approximately $2,000. When I asked whether I could have one side of my mouth cleaned at a time to make the expense more manageable, I was told the dentist preferred to complete the entire procedure at once. Instead, I was encouraged to apply for medical financing to cover the cost. Despite my continued questions and concerns, the financial representative seemed more interested in scheduling the procedure than addressing my concerns. I was even told they could perform the cleaning later that same afternoon. At that point, I felt extremely pressured and uncomfortable. I declined the appointment because my immediate concern--the tooth pain that brought me to Aspen Dental--had not been adequately explained or resolved. I ultimately contacted another dental office, where my pain issue was addressed and resolved. **My biggest disappointment is that I went to Aspen Dental seeking relief from pain, but the experience seemed to revolve around selling me an expensive procedure and arranging financing.** I am not suggesting that a deep cleaning was unnecessary, but I expected a thorough examination, a clear explanation of my pain, and an opportunity to understand my treatment options without feeling pressured into an expensive procedure. Patients deserve to feel heard, respected, and confident that their immediate dental concerns are being taken seriously. Based on my experiences, I will never return to Aspen Dental, nor would I recommend them to anyone seeking dental care.

this is a great place to come . The employees are very helpful and friendly. I had a early morning…read moreappointment I was in and out.

Please do yourself a favor and research this place thoroughly before going. Aspen Dental turned out…read moreto be an absolute scam in my experience. They recommended several expensive services that I did not need. I went to another dentist for a second opinion, and their diagnosis completely contradicted Aspen's. This place is misleading and pushes unnecessary treatments. Find yourself a real, trustworthy dentist--not a chain or franchise. I repeat: Do your research before you go.

Dr. Phil is da man. Very understanding and listens to you and gives…read more good advise . If you have problems with paying or something like that don't take it out on them . It's not there fault they just work there . It is no reason to loose your head .

Started with Aspen Dental doing a credit check, which was supposed to be a soft pull...It was not,…read moreit was a hard pull that drove my credit score down. They purmt my payment on a City Bank Syncrony card with a very high interest rate. The entire amount was put on a card with a 20+ percent interest charge. I transfered that total to a card with a much lower rate. My upper dentures were being modified to accommodate my mouth structure. The pallet had to be continually recovered to prevent gag-reflux. Finally got to the point when a tech there told me that an upper denture would never work properly. I demamanded an review with the Dr. and the office manager. They decided to reimburse me a percentage of my cost, which was, again, paid in full. I since went elsewhere and now have teeth that work perfectly well, but I still have a monthly payment of thousands left that I still have to pay for the work Aspen Dental couldn't complete. I get upset every month when I make that payment, and equally upset that it was a tech, not the dentist that finally told me that my procedure would never work properly. Please take heed if you need dentures or partials. Let Aspen Dental be your LAST desperate resort. M.Morningstar

I made my first appointment with Aspen Dental In Bourbonnais afew years ago.Since then I have had…read moreroot canals,extractions (4 at one time by the way), and cleanings . From the receptionists and dental techs to the dentists have been nothing but professional, kind and courteous.If I had questions about the cost of a procedure or treatment options or details of what to expect during and after the procedure they took the time to explain these things to me. I am truly grateful to the team at my Aspen Dental for helping me get my Smile back.

They are rude, sloppy. Tried to get me to let them perform a procedure I didn't need. Made me pay…read moretoo much and then held our repayment from September 2025 until March 28 2026. Sloppy bathrooms rude help. Do Not Recommend!

I broke a molar and needed to find somewhere ASAP to fix/pull. I called Aspen and they said to come…read moreright in. An hour later I arrived, was greeted by Kat, and filled out all of my paperwork. A few minutes later I was getting X-rays, and then whisked to the chair. Dr. Shah took a peek and gave a couple options and her opinion on what the best would be. I'm a TERRIBLE teeth grinder and with the case of this tooth and come to find another molar that was broken an extraction was the way to go with plans for a possible partial in the future. Next I met with the office manager when went over the treatment plan, along with cost after insurance. After paying I only had to wait MAYBE an hour where I was back in the chair having 2 molars pulled. Dr. Shah made sure I was completely numb before she started and continued to ask if I'm doing okay. About 45 minutes, a few dissolvable stitches later I was done. Every single person working at Orland I dealt with was amazing. They all seemed to care about their patients and it felt like they all enjoy working there with their coworkers. Thanks Guys!

Very unreliable as well as pricey. I've been going to Aspen about 4 yrs now and three times now I…read morereceived an email and text telling me I need to re-schedule my cleaning appointment the week before. When I call to re-schedule I'm told they can't even find my appointment even though I was getting a reminder in both email and text. They schedule your cleanings 6 months in advance and then somehow lose the appointment as it gets near. When you call they offer a new appointment several more months away. Save yourself the headache and find a more reliable dentist. What good is a dentist you can't get in to see.

Always have had great experiences at this office. The whole entire staff has been friendly and non…read morejudgmental on every visit I've had. I've been here for checkups, cleanings and extractions. They always make you feel comfortable, and are quick and efficient. I would definitely recommend. I feel like the reviews here are skewed by people being more likely to take the time to give a bad review than a good one.

As a new resident to Michigan City , I had trouble finding a dentist with availability.  Now I know…read morewhy I could get an appt with Aspen.  I thought I would get a standard cleaning/check up but only had a check up - they had 2 people try to upsell me on Invisalign.  My teeth are 98% straight.  Additionally, I asked after the Xrays they were taking and wanted to confirm I was due per my insurance (I didn't think I was).  My recent statement of benefits shows my insurance will not cover.  I'll stick with local dentist from here on out.

I am in the process of getting my teeth done at the Crestwood office. They have done a wonderful…read morejob so far on my teeth . My top crown are looking wonderful can't wait to see the end work . Will highly recommend them

I have no complaints about the hygienist, Nicole. On 4/8/26, I had an 11am appt. for scaling and…read moreroot care, followed by a digital scan for a partial. I waited about 3 hrs. without completing my appt. After the scaling, I was placed in a waiting area at 12:30, which became overcrowded by 1pm, due to a lack of seating, with one person standing and one sitting on another's lap. With no update or service, I went to the front waiting area and was told I was "next." I continued waiting until 1:40. Then I was told it would be approx 20 more minutes before I could be seen. Nearly 3 hrs later, I had to leave. More frustrating is that I had received multiple texts and emails reminding me of my 11am appt., yet scheduling was clearly not managed. I understand walk-ins are accommodated, but SCHEDULED appts should be prioritized in a timely manner. Given the excessive wait time and inability to complete my SCHEDULED services, it is unreasonable that I was then offered a rescheduled appt. nearly two weeks later. This reflects poor scheduling and disregard for patients' time. I should have been given priority rescheduling, along with consideration for compensation or courtesy adjustment due to the inconvenience. Marsha Lee

Dr. Kim Rooprai is truly amazing--and I'm not exaggerating in the slightest. At the very first hint…read moreof discomfort, she immediately stopped, assessed the situation, and took the time to numb the area further to ensure I was completely comfortable, informed, and ready to proceed. I had a crown done, and honestly, her bedside manner is exceptional, and you can tell she genuinely cares about her patients' experience. I couldn't recommend her more highly. The office is very clean, and staff is very nice. Overall good experience!

Had a great experience at aspen dental! The space is big, clean and the staff made me feel very…read morecomfortable and they were friendly! I felt taken care of and pricing was straight forward. I was told my last dentist I needed to have a root canal procedure, and I went here to get a second opinion. Turns out I just needed a filling. Can't wait to come back!

The care is First Rate and professional to the Max! Dr Sam…read moreKitchen is a perfectionist in her work and a caring human being!! The total team is hard working and very knowledgeable!

am very disappointed with the appointment management and scheduling practices at Aspen Dental in…read moreBolingbrook. I had an appointment scheduled for tomorrow, and late today I received a call informing me that the office needed to postpone it. Unfortunately, this is not an isolated incident. The same thing has happened to me before, and my wife has also experienced similar last-minute changes with this office. I completely understand that occasionally an unexpected situation can force a dental office to reschedule an appointment. However, when it happens repeatedly, it becomes a pattern and reflects poor planning and appointment management. Patients organize their work schedules, family responsibilities, and other commitments around medical and dental appointments. Canceling or postponing appointments at the last minute--particularly when it happens repeatedly--shows very little consideration for the patient's time. I am posting this review because prospective patients should be aware of our experience before scheduling here. The issue is not the dental treatment itself; my complaint is specifically about the reliability of their scheduling and planning. If you need a dental office where you can reasonably rely on an appointment taking place on the date and time scheduled, I would strongly suggest asking this office about its cancellation and rescheduling practices before making an appointment.