I rarely write public reviews, but my recent experience at Aspen Dental in Greece, NY was…read moredisturbing, unprofessional, and, in several ways, negligent. From the moment I arrived, the dental assistant displayed clear impatience and rudeness. While taking my X-rays, she repeatedly blamed me for her difficulty, saying my tongue was "in the way," and became visibly annoyed. She then refused to finish the last two X-rays altogether, saying she simply wouldn't take them and implying she would make up an excuse if anyone asked. During my extraction, the same assistant continued acting dismissive and unprofessional. When I expressed pain as the dentist pulled my cheek extremely hard, she smirked and made comments suggesting I shouldn't be hurting saying he hasn't even put the needle in yet. Her tone and behavior were completely inappropriate for someone working inches from a patient's face during a procedure. The extraction itself felt rushed and rough. My tooth broke during the process, and the assistant made comments such as "I've never seen it done like that before," which did nothing to instill confidence. After the tooth was removed, I was left sitting upright with broken pieces of my tooth still in my mouth. No one rinsed my mouth before or after the procedure. I had to discreetly remove pieces of tooth myself while standing there. When the procedure was finished, neither the dentist nor the assistant offered any post-op instructions. They did not explain aftercare, did not check if I was okay, and made no effort to ensure I understood how to manage the extraction site. I was simply told, "Well, you can leave," despite being clearly dazed from the amount of Novocaine used. I have had multiple extractions in my life, and I have never once been sent home without instructions or without even rinsing the area. Some staff members in the office were kind, but the individuals directly involved in my care were unprofessional, careless, and inattentive to basic standards of dental practice. The lack of communication, lack of aftercare, failure to complete X-rays, rough handling, and failure to rinse or remove debris after an extraction are all unacceptable. This was the worst dental experience I have ever had, and I am posting this so other patients can make informed decisions. In addition, I have been very ill since the procedure. This is now day two, and I am still extremely unwell. I had to call off work because of how poorly I felt after what should have been a simple tooth extraction. I strongly believe that the rough handling, lack of rinsing, and lack of basic aftercare contributed to how sick I have been since leaving the office. No patient should ever feel this way after a routine dental procedure.

It's been over a year since I was here. Whomever the drs name. Male foreign older tried telling me…read moreI had mouth cancer thank God I went and got a second opinion already paying cash. He's just trying to scam me. I don't recommend this place to anybody ever all the stuff you wanted to do to me, horrible person and scammer. Wouldn't send my worst enemy here

The entire staff is wonderful here, they made me feel so comfortable (I have major anxiety when it…read morecomes to dentists). Jennifer, my new hygienist, was so friendly, knowledgeable and thorough and made my first cleaning a great experience. I am extremely happy I found these guys for myself and my family.

From the owner: Dr. Sussman, Dr. Pogal and the entire team at The Center for Cosmetic Dentistry take great pride in…read moreour ability to provide superior dental care. We love what we do, and we enjoy performing exceptional service in a state-of-the-art environment. We are proud of our dedication and partnership with our patients. Our partnership is prevention-oriented and we are committed to the long-term dental health of our patients.

I have been going to Mesolella dental for three years and can't say more about the professionalism…read moreand attention from the staff. The one year I did not have employee sponsored insurance, and paid out of pocket, everything was reasonably priced and I appreciated their transparency. They did an intraoral scan of my mouth for Invisalign at my most recent visit, and it was quick, easy, and extremely informative.

On a recent visit from Long Island to family in Rochester I had a dental emergency. Finding…read moreMesolella Dental was an amazing experience. Not only extremely professional but the Doctors and Staff did everything possible to make me comfortable in an uncomfortable situation. Thank you again & again for the quick and efficient response to my em

Absolutely wonderful experience! The staff was kind, and my appointment was quick and comfortable…read more Highly recommend!

This is where to go to get ripped off. I had a $7000 implant. It FAILED. I had multiple infections…read morebecause of inferior materials used and abundance of cement used. The abutment and crown were stock. Dr. Cabrera wrote up the plan and explicitly wrote custom materials. He stood in the back of the room while a different dentist did the implant. Was I a guinea pig,? I'm a woman of age alone on social security. He made me take a yearly plan to (keep expenses down) claiming it would have been over $8000. I gave them multiple times to rectify the issues but blamed it on other teeth trying to get more money out of me and made derogatory remarks about how my regular dentist would not get me in soon enough. He wanted to charge 2500 for a root canal and crown on the tooth in front of the implant and previously blamed a tooth behind the implant. My dentist sent me to another specialist and both agreed the implant failed. Greece FD never took responsibility for their mistakes. I had the crown and abutment removed and it's deemed unusable. The infections stopped and I have no tooth in place. 7000 down the toilet. I needed a very painful lazar treatment to treat the gum infection when it was removed. He claims to be Christian which was why I chose them. Shame on you Dr. Cabrera and the blaming your associate for the error. He orchestrated the whole thing. Besides who gives away big ticket items and cruises in contests. What other dental practice does that?? Who's paying for those things? His patients.

Cornerstone dental office was very professional and close to my home, love! i look forward to…read moreseeing them for continued care

Went to apt was told it was a consultation, no money needed. I didn't complete the 55 million page…read morenew patient forms I figured I would fill them in at the office and the morning of my appointment they called me and told me I needed to fill them out before I came. I asked them then how much the appointment was and they told me it was a free consultation only to get there and be charged for a comprehensive visit would not even a basic visit was done. The doctor was in and out of the room within minutes and left charting to his assistant. I told the front desk that it was a consultation and of course the woman didn't know what I was talking about even though she talked to me that morning. I paid in since I had the doctor's email I emailed the doctor let him know what was going on he said he'd give me the money back. He never did a month goes by I email again he ignores the email. Finally I get in touch with the bank after I show them proof. The bank pays me back. Once the bank gets in touch with the dentist that is when they get back to me. I shouldn't have to call the bank to get my money or be ignored or waste my time to come in for a money grab. You're not even able to make your own appointments they tell you when you can and can't come. Not accommodating, nobody knows what they're talking about, they will ignore you if they owe you money. It was an experience I could do without. When looking for a dentist you want to make sure you have faith and trust and if they can accommodate a consultation or bill you for the correct services from the start, You have to question Do you trust them with the rest!

They always look out and take care of me at this location, also very accommodating and flexible…read morewith your schedule. The dentists and tech's are professional and on point. I definitely recommend this location and have to many

Braces of Greece held a free program for Girl Scouts to earn a badge about being healthy. They were…read morefantastic! They focused on overall health, not just teeth. The staff there seem incredible! Dr. Q was great at explaining to the parents and kids what to expect, and that they wouldn't recommend anything unless it was necessary or it were affecting a child's self esteem. He seems like a genuine family man who cares deeply for his patients. I will be taking my kids there when the time comes.

I wish I could give zero stars if I could. While the dentist and the hygienist I met previously…read morewere competent my experience today confirmed why I avoid this location. Rude staff, cancelled my appointment with no notice even though I had called them several times previously. Avoid this place! It's shameful there are no decent dental offices in Rochester that don't charge and an arm, leg and a eyeball! Even still this company will Never get my business again!!!

Disorganized, unprofessional and dishonest. I had a crown put in, it was 2 mm too short, fitted by…read morenew staff who clearly did not know what they were doing. Doctor T. denied walked out of the room and left them to put it on. I complained about the exposed part causing me pain and Dr. T denied any wrongdoing without even looking at what they did. A different WNY dental office confirmed that the 2 mm gap should not be there. Corporate was asked to refund the $600 I had to pay out of pocket, but never did. 4 years later, I am still in pain as the tooth under the crown is rotting now thanks to the gap in the ill-fitted crown. The office staff is ridiculously slow and uncaring. I would never, Ever go there again.

Do not go to this Dentist. They try to up-sell on every appointment - teeth whitening, replace old…read moremetal filling etc. The dentists are not that competent. I had them replace one of my old fillings (with no problems) at their suggestion and it ended up turning into a root canal that ended up costing me thousands. Did I mention Dr. Sussman was sweating profusely while trying to do the root canal, only to call the other Dentist Dr. Pogal in to finish it. Not to mention the cap ended up falling off a month later. They are all about $$$ and cosmetic dentistry.

I have been going to this dental practice for over 20 years. They are as competent as it gets. Dr…read more Sussman and Dr. Pogal are always on the cutting edge of technology to offer their patients the best care and the best value. Dr. Sussman has cared for myself and many members of my family and has always given us excellent care. I could not recommend anyone more than these folks. They are truly hometown!

I'd give zero stars if possible. She traumatized my child and myself. Wait time is forever. I am…read moreconvinced she made up things needing to be done. Gives novocaine then leaves for 45 minutes so you need more novacaine when she finally gets around to you. I do not recommend this practice at all. RUN. Also, talks only about herself with zero interest in patients.

I truly couldn't be happier with Dr Bracker and her staff. It had been way too long. Like years. We…read morecan blame a prior lack of insurance for that, and my own putting it off. Pro Tip: DONT PUT IT OFF. There's no need. After my consultation with Dr Bracker and her warm, kind staff, I realized that they would take special care with me and my not-wanting-to-be-there. And they did! I was told that I could raise my hand at any point to pause or stop, that they'd make sure I wasn't feeling a thing. I felt well informed about what was going on, that made me feel at ease too. The (excellent) hygienist is very gentle, as is Dr. B. My deep cleaning took two sessions. By the end of both sessions, I felt relaxed (even while getting fillings) and no longer apprehensive. I can honestly say that I look forward to visiting again in 3 months. Never in my life have I looked forward to the dentist. Thank you, thank you, thank you, Dr Bracker and team.

10 minute cleaning & a $330 bill after my insurance paid her!! I will be turning her in for…read moreinsurance fraud!! Also Ever since covid this dentist has cut her staff to almost zero. Before 2020, she had a couple great hygienists but now she is doing the cleanings & X-rays?!? And I see 1 receptionist who is rude!! And this $330 bill has no explanation so I refuse to pay for her TESLA!!

I had my first cleaning yesterday! Dr. Najeem was very gregarious, yet professional and efficient…read more Cleanings can be painful for me, yet she was gentle and thorough. Her staff was welcoming, and her waiting area was clean and spacious. But the best was the doctor's genuinely friendly persona. I will return.