This is one of the worst programs in existence. It is state-financed so there is no incentive for them to care or provide even reasonably acceptable service. I phoned them a week in advance to arrange transportation for my elderly father to get to the doctor. Inconvenience Number One: I was told I needed to call back the day before the appointment to find out when he'd be picked up. Why can't I know right then, and if not, why can't they call me? Instead, I'm expected to not only call but get put on hold for 10 minutes.
When I called the day before the appointment, I was told the van would come 20 minutes before the appointment. When I expressed great concern that that was not enough time, they assured me it was.
At 10 minutes before the appointment, the van still hadn't shown up. I phoned. They said van should be there any minute.
It arrived at 1:00. By then, it was too late. We had to reschedule the doctor's appointment.
Here's how much they don't care: I phoned to speak to a supervisor, was put on hold, transferred to voicemail, and never got a call back.
Thanks, Ride Program, for being so disrespectful and rude to people who are dependent on you for their health and well-being. Well done, jerks. read more
