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Riddle Heating & Air

5.0 (1 review)
Open • 8:00 am - 5:00 pm

Services - Riddle Heating & Air

HVAC installation or replacement

HVAC system repair

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11 months ago

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Advanced Heating & Air Conditioning

Advanced Heating & Air Conditioning

(7 reviews)

Hayden did a great job with the HVAC issues we had.. very knowledgeable and explained everything in…read moredetail.

Please be careful when dealing with Advanced Heating & Air Conditioning, LLC in New Albany, MS…read more On May 20, 2026, a technician from Advanced Heating & Air Conditioning came to my home through my home warranty company,, to check my HVAC air conditioning unit. The technician was at my home for approximately TWO MINUTES total. Within those two minutes, he briefly checked the unit in the attic and outside, then told my fiancé that we needed a new evaporator coil. Later, when I spoke with American Home Shield, I was informed that Advanced Heating & Air Conditioning also reported that new pipelines would need to be rerouted and replaced because the old lines were "too old." This was never explained to me or my fiancé during the visit. I immediately called Advanced Heating & Air Conditioning to speak with the technician or a manager, but instead I was transferred to the Office Manager/Finance Officer, Ms. Audrey. She explained that American Home Shield would cover the evaporator coil, but NOT the pipeline work, and that my out-of-pocket cost would be approximately $3,100.00 just for the pipeline installation. She then explained that the parts from American Home Shield could take up to 3 weeks to arrive, and after that, it could take another week before installation could even be scheduled. In other words, my family and I could potentially be without air conditioning for over a month. Ms. Audrey then offered another option: purchasing a brand-new Goodman HVAC unit. She stated that American Home Shield would contribute a certain amount, but my out-of-pocket expense would still be $5,174.76. She repeatedly discussed financing options while I was still in complete shock trying to understand how my unit supposedly went from working to suddenly needing thousands of dollars in repairs and replacement -- all based on a TWO-MINUTE inspection. For context, my HVAC system is a Trane unit that is over 10 years old, but I maintain it yearly and have never had any major issues. The situation bothered me so much that I could not sleep that night because nothing about the diagnosis made sense. The very next morning, May 21, 2026, I contacted American Home Shield and requested a second opinion. Another HVAC company came out the SAME DAY and actually took the time to properly inspect my system for 30-40 minutes. The second technician discovered that the ONLY issue was a faulty capacitor. He fixed it immediately on the spot, and now my air conditioning is working perfectly with cool air running throughout my home. So according to Advanced Heating & Air Conditioning, I supposedly needed: * A new evaporator coil * New pipelines * Potentially a whole new HVAC system costing over $5,000 out of pocket But in reality, all I needed was a capacitor replacement. Consumers, please do your research, read reviews carefully, and ALWAYS get a second opinion before agreeing to expensive HVAC repairs or replacements. Thank you to Best Care for being honest, professional, and taking the time to properly diagnose the actual issue. Be safe, consumers.

Riddle Heating & Air - hvac - Updated May 2026

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