Christian did a great job last year, didn't see any bugs for months. We've had a different guy this…read moreyear that hasn't been quite as effective, and I had a very unpleasant interaction with service manager Josh which has thankfully been remedied. It's been hot and dry, which I suppose has slowed the timeline on when fire ant treatments reach full effectiveness since they need rain. Because of this, I got swarmed a couple weeks after it was put out and went into anaphylactic shock requiring emergency aid. Ramon was great about scheduling a followup treatment, after which Josh gave me his phone number in case I saw more. I did a few days later, so texted him asking if the product needed more time or if there was something else Gecko could do. His response was to accuse me of lying, cancel my service, and say since he was the manager there was nobody above him to go to. The owner thought differently. Christian came out today and verified that we now no longer have fire ants, so I suppose my questioning whether it just needed more time was correct. Our service is no longer cancelled and we won't have to deal with Josh again. Huge props to the business for standing up for its customers here. It would have been all too easy to sit back and do nothing, but they made it right. Everyone else I've interacted with there has been awesome. Josh is the only person I have a problem with due to his hostile behavior and power tripping abuse, so I'm glad we can continue with Gecko despite this hiccup.

Perfect. Locally owned and operated business. Extremely professional and well dressed gentleman…read morethat visit your home and you feel very comfortable and safe allowing them in your home or business. You can call last minute and usually can be worked into the schedule within a day or two if you have an immediate problem. Top notch! The customer service is also very good, with reminders of your upcoming appointment and follow up.

We have used Chief for ever . They always come out asap and are so helpful! Today the technician…read morealerted me to sprinklers that needed to be repaired and offered to help find someone . Thankful for their thoughtful staff . Everyone in office is so friendly and follow up and remind me to stay on top of keeping pests away . Thanks for keeping us bug free !

Mitchell has sprayed our yard twice now and does a very thorough job. Very professional and we…read morehaven't had any more ants or fleas. Highly recommend.

Herb Warren goes above and beyond when he provides services. A++ Herb takes care of his customers…read more He also shows his extensive knowledge and expertise in his field.

Excellent experience from start to finish. Josh and Elijah were knowledgeable and professional, and…read morethey made sure I understood everything they were doing. Great service!

I called on a Sunday and was scheduled for the next day! They arrived promptly on time! They did an…read moreamazing hob and we haven't seen a single bug since they came out! Highly recommend

They get rid of roaches and bed bugs so they never come back. If you have problem with roaches and…read morebed bugs, call the BUG POLICE.

Hey Valley Ranch This is good stuff right here…read more On point for sure Came to the house on a Saturday got everything done so fast No critters and pat friendly What a nice guy Great professional service Thank you

They were the first and only ones that answered the phone when I needed my septic emptied. Came…read morewhen they said they would and emptied the septic. That's all I can ask for these days. Was very friendly too.

Called Certified to get an inspection for termites as part of a VA loan for a house we are selling…read more Called on a Saturday and they were not only able to get out same day but also remediated an issue with soil that had to be removed to complete the certification! They really saved the day! We were going to have to extend the option period. First called Terminex who we had an account with, and they couldn't even provide the service!

I have used this company on and off for several years. Prior owner took care of business in a…read moreprofessional manner. Service performance was good with the previous owner. Recently had to replace a conventional septic with an aerobic system due to clay soil issues at one of the properties and the current owner was glad to assist. But, as the project progressed, I soon found out that professionalism varies with different owners. When the bid was given to me regarding the aerobic system, no mention was made that hauling off the large pile of dirt was not included in the bid. For them to haul off the dirt was an extra $800. The dirt is still in my yard! The five sprinklers that were installed were all at different heights, some very low and some very high. Not consistent. They had to come back and lower the high ones. Pooling of water around two sprinklers was a mess. They came out and said that the sprinklers were not "screwed in totally" and supposedly fixed it. Pooling continued and they came back out again and said that rubber seals were not originally put in them to keep water from leaking out of the sprinkler heads and so they installed the seals. The system is on a timer. I asked them to set the timer to go off late night/early morning, but they were going off at noon/midday. I was given no training on how to set the timer at install. I asked a service man that came out on one of the previously mentioned service calls he said he didn't know how to set the timer. As for the service contract, they are supposed to come out at least three time per year to check on the system. I have had to call them twice after waiting several weeks and then months, to remind them. As far as I know, the owners and maintenance folks are good people, but when given the opportunity to DO THINGS RIGHT THE FIRST TIME, I don't think it really matters to them.

DO NOT USE BALLARDS!…read more After waiting THREE WEEKS for installation because of their "mechanical issues," we ended up with a completely different system than what we were promised. We paid for a concrete system with ONE riser and instead got a cheap plastic system with THREE risers. To make matters worse, the tanks had huge bold warnings printed right on the side saying: "DO NOT BACKFILL WITH CLAY." Guess what Ballards used to backfill them? CLAY. We were also told they would run NEW piping from the house to the system. That never happened. Instead, they tied into the old existing piping. We took photos of everything because at this point we don't trust the workmanship and fully expect problems down the road. And the damage to our property has been unbelievable. They completely destroyed our yard. Since installation, we've already had to spend an extra $2,000 bringing in dump truck loads of dirt because the ground keeps sinking around the tanks. We've laid 6 pallets of grass ourselves, and it feels like every single day there's another issue to deal with. We are two people in our 60s trying to fix a disaster that never should have happened in the first place because we cannot afford to hire a landscaping company to clean up THEIR mess. We were ALSO told -- TWICE -- that the washing machine drain, located only 2 feet from the grease trap they connected, would be tied into the new system. Not only did they fail to connect it, but they actually CUT the washing machine lines. Then, after creating the problem themselves, they charged us AGAIN to come back out and fix it -- on top of the original $8,600 bill! So yes, think long and hard before using Ballards. We were left with a destroyed yard, unexpected expenses, incomplete work, and absolutely no explanation of how the system even works. Now we'll see whether they even honor the maintenance agreement that was supposedly included in the price.