We have used Chief for ever . They always come out asap and are so helpful! Today the technician…read morealerted me to sprinklers that needed to be repaired and offered to help find someone . Thankful for their thoughtful staff . Everyone in office is so friendly and follow up and remind me to stay on top of keeping pests away . Thanks for keeping us bug free !

Christian did a great job last year, didn't see any bugs for months. We've had a different guy this…read moreyear that hasn't been quite as effective, and I had a very unpleasant interaction with service manager Josh which has thankfully been remedied. It's been hot and dry, which I suppose has slowed the timeline on when fire ant treatments reach full effectiveness since they need rain. Because of this, I got swarmed a couple weeks after it was put out and went into anaphylactic shock requiring emergency aid. Ramon was great about scheduling a followup treatment, after which Josh gave me his phone number in case I saw more. I did a few days later, so texted him asking if the product needed more time or if there was something else Gecko could do. His response was to accuse me of lying, cancel my service, and say since he was the manager there was nobody above him to go to. The owner thought differently. Christian came out today and verified that we now no longer have fire ants, so I suppose my questioning whether it just needed more time was correct. Our service is no longer cancelled and we won't have to deal with Josh again. Huge props to the business for standing up for its customers here. It would have been all too easy to sit back and do nothing, but they made it right. Everyone else I've interacted with there has been awesome. Josh is the only person I have a problem with due to his hostile behavior and power tripping abuse, so I'm glad we can continue with Gecko despite this hiccup.

Perfect. Locally owned and operated business. Extremely professional and well dressed gentleman…read morethat visit your home and you feel very comfortable and safe allowing them in your home or business. You can call last minute and usually can be worked into the schedule within a day or two if you have an immediate problem. Top notch! The customer service is also very good, with reminders of your upcoming appointment and follow up.

Excellent experience from start to finish. Josh and Elijah were knowledgeable and professional, and…read morethey made sure I understood everything they were doing. Great service!

I called on a Sunday and was scheduled for the next day! They arrived promptly on time! They did an…read moreamazing hob and we haven't seen a single bug since they came out! Highly recommend

Jade is very helpful and answered all of my questions. I highly recommend, their professional…read moresupport was great because I had a concerning issue.

We highly recommend GBC and Jade is the best. Always on time, extremely knowledgeable, efficient,…read moreprofessional and provides superior customer service. She takes the time to explain and share details on the various pests in our area and we can tell that she takes pride in her work and cares that we are happy with the service. We don't have any pest problems since hiring GBC and Jade putting us on their quarterly service schedule over a year ago.

Called Certified to get an inspection for termites as part of a VA loan for a house we are selling…read more Called on a Saturday and they were not only able to get out same day but also remediated an issue with soil that had to be removed to complete the certification! They really saved the day! We were going to have to extend the option period. First called Terminex who we had an account with, and they couldn't even provide the service!

Amazing service and extremely reasonably priced. Dale spent a lot of time when he came out to give…read morea quote and never rushed when they came back for the actual job. I decided I need to get this done yearly because it is so affordable. You will not regret choosing this small, local business because you will get better quality for a better price.

Dale has cleaned our carpets since 1995 and he is one of the things I am going to miss most about…read moreleaving Longview. He has provided excellent service, and has always arrived on time. He is careful with our furniture and takes his time to do the best job possible. He has also cleaned our A/C ducts over the years and this really makes a difference if you have allergies. Dale doesn't do the duct cleaning on the same day as the carpet cleaning and of course you want the ducts cleaned first. His prices have always been fair, his work exceeded our expectations and I never worry about any valuables going missing. I know when I move I will never find another carpet cleaning business to compare to him. He is a one man operation and he takes pride in his work and company he has built. He's the best at what he does, honest and offers his work at a reasonable price. Lucky you, if you live in the Longview area!

I have worked at this company for over a year. Rob Hicks the general manager is a very…read moreknowledgeable in the welding field. He is extremely patient. I have seen him bend over backwards multiple times to make sure customers feel like they are done right by. They're only rare customers who try to take advantage of our company that I've seen him be a little firmer with. Joe is our office manager and sales manager. He does a wonderful job corresponding with customers, especially with all the work that he has to take care of in addition to customer service. The service you receive when you walk through the door is the same service the field teams give when they install your order. Zack is our shop supervisor and is very diligent to take accurate measurements and provide clear game plans for getting work done efficiently, and our shop team works together and gets things done efficiently and professionally. So glad to work with Rob Joe Zack and the rest of the guys. Very proud of the professional products and service they provide!

I found an advertising sign for this company, we needed a new gate, in the beginning they were so…read moreattentive, we contracted with them on or about end of August, paid them 50% down payment, our current gate was having issues so we called them out and they were unable to fix it but charged us for the call and I paid it immediately. It is now the end of November and no fence and the only updates we get are when my husband contacts them. Yesterday my husband went to the shop and the promised they would be here today, November 23rd at 8 a.m... it is 8:30 and no show again today. We are now February 23rd and the fence has been completed and of course the owner brought the final invoice wanting a check THAT DAY! My husband simply said we would like to review the invoice please and will get a check to them next day. We have waited for a gate for 6 months! When my husband would ask questions about issues the owner would only push back and take no responsibility. In good conscience I can not recommend this company.

Great service always. Michael came out today and fixed a bad sprayer leak. Had to dig through a…read morelot of muck but did a great job and came to the door with a smile and a have a blessed day at the end of it all. Also let me know there was no charge as it appeared to be a JLBJ install issue and they stand behind their work.

DO NOT USE JLBJ Septic!!! As a new resident to East Texas, I signed a contract with JLBJ for…read moremaintenance. The former owner had used them; therefore, I figured that they knew my system and the area. When it came to maintenance, they were iffy the 1st year. But always had a believable excuse as to why they were late or didn't show. I gave them the benefit of doubt and renewed the contract even though the price had increased, plus an added fuel charge had been implemented due to rise in fuel charges. I reluctantly paid and have regretted since. After 7 months of this contract, JLBJ has not once made a quarterly maintenance check, even after I had made several calls to request. I have now requested a refund due to breach of contract. I have not received a refund, nor a courtesy call trying to fix their lack of customer service.