I put in a Roadside Request thru State Farm to get the car towed from my house to the shop. The app…read moretold me 55-85min. I called the company and asked if they could call me when they are close so I can go home, being that I am at work. I stay close to my job and I can get there quickly. The rep tells me, he cannot promise that because they are busy. Ok, so at the 85min mark I decided to go to the house and wait. I waited an additional 35min, when I called Mr. Tow rep he said oh it will be another 45-60min. I asked why did the app give me a different time? He said oh they just give times but they are not accurate. I said how is that great customer service. If I were stranded waiting for 85min is already long, then you want me to wait AN ADDITIONAL 60MIN!!!!!! He said well maybe you need to call a company who can work at your convenience. WHAT!!!! I wasn't looking for convenience...I was looking for ACCURACY AND CUSTOMER SERVICE

Had one wheel of my car stuck in a partial ditch. Made it clear I wanted a quote bc I didn't want…read moreto be charged something I couldn't afford upon arrival was quoted $95. Driver showed up in a personal truck tied the strap on and pulled my car out. Took less than 2 min. I asked him how much. He tells me $200. Not even near what I was quoted. He went back and forth telling me I talked to someone else while I know exactly what number I called. No tow truck was used. I was completely fine with paying $95 but was taken advantage of and over charged. He ended up going down to $165. Don't waste your time using this company, call someone else that will honor the price they quoted or atleast generally close. While there was barely any labor involved it was not worth $165. Will not be using them ever again.

My car died in the middle of rush hour traffic and I called for a tow. Response time was fantastic,…read moredriver was there right on time as they said they would be. He drove the car carefully and saw that it was securely delivered to the repair shop. Communication throughout the process was great and cost was fair. I like the professionalism and the touches. The entire operation was coordinated and well oiled. This company made a difficult break-down bearable.

I inadvertently locked my keys in my car while getting coffee before work and my phone battery was…read morepractically dead too of course. I was looking for a towing company in my area that provided auto lockout services and came across this firm. The dispatcher was really patient, even though I was definitely flustered and ashamed about the scenario. Technician was quick to come and had my car unlocked in a matter of minutes without hurting anything. He was friendly and professional and didn't make me feel stupid for the mistake. The best part is he checked to make sure everything worked perfectly before he left. I've since utilized them once for fuel delivery when I ran out of gas on a long drive. Same good service both times. They care about assisting others not just about getting the job done. There are not many roadside assistance companies you can depend on for services like auto towing, lockouts, battery service and fuel delivery. I have contacted their response times have been fantastic every time. They have shown themselves more than once and I have already saved their number in my phone. That peace of mind makes a tremendous difference when dealing with unforeseen vehicle troubles.

Was charged an extra $100 for forcing my car out of park. Upon arrival to dealership, mechanic…read morestated the park actuator was broken, which was presumably caused by towing, costing me an extra $1000, when all that was originally was needed was a new battery to fix my problem. The towing company denied the action that they charged me for, but refused to refund it and proceeded to yell at me for simply asking for their certificate of insurance, which they refused to provide.

Everyone from the dispatcher all the way to the guys who picked my vehicle up was kind,…read morecommunicated well, prompt, & got the job done quickly. Another company left me waiting on an appointment we scheduled & never showed up. Eastlake was right on time & cost less than I was quoted from the first company.

A pretty solid tow company my only issue was we had miss communication with the price but they did…read morehonor the said price over all a good towing company I would recommend them very good quality and value of a tow!

My car broke down unexpectedly on my way to work and I needed a Towing service. The staff was…read moreprofessional and helpful from the moment I called. The dispatcher offered a realistic ETA and the driver arrived as scheduled. He took such fantastic care of my automobile, and got it safely to my preferred car repair shop. I loved cheap cost and clarity of communication. Even with the conditions it was a smooth, hassle free experience all the way through. It's great to know there's a reliable towing company out there for emergencies. I would use them again for sure.

My car stopped on the road late afternoon on Memorial Day. I was concerned about getting a tow on a…read moreholiday but called Reyna's Towing and spoke with Arturo who said he'd be out to me in 20mins. He got to me quickly and allowed me to drive in the cab with him while we dropped my car off at the (closed) mechanic. He also let me drive back with him to a drop-off closer to my home so I could save money on my Uber ride back. Arturo was the silver lining in a unfortunate afternoon, but if I ever need another tow anywhere in the metroplex I'll be calling Reyna's again and he's promised me a discount!

Just want to say a huge "thank you" for coming to change my tire on the side of the road. They…read morewere quick and very friendly. They even took time to air up my spare tire, which was also flat. Thank you sooo much!!

Saved my life the best call them for all your emergencies!! They came from Farmers Branch to…read moreDowntown Dallas with no problem...,

They were quick to get there. Would not let my foreman pay him on the spot and would not give a…read moreprice. Once he got to the repair shop he charged $700 to tow my truck. That is highway robbery! At that point we felt we had no option but to pay the crook and move on. I will never call this company again.