Had a problem with my furnace. Called 5 Star and they scheduled me for the next day. The Tech…read morearrived right on time. Asked a few questions about what was happening. I told him and he went right to work. In a half hour he located the problem and fixed it. No parts needed. He was knowledgeable and pleasant. He informed me on what he was going to do. No wasted moments. Didn't try to sell me something I didn't need. I highly recommend this company for their integrity and promptness. Great company.

When the time came to replace our coal furnace, we wanted to make a smart energy choice for the…read morefuture, so we installed heat pumps in our 100-year-old home last year and hired 5 Star Heating & Air to do the job. Kevin was extremely thorough in planning the installation and purchase. All members of the crew are very professional. After a full year with the heat pumps, we are extremely pleased with our purchase. It's a cleaner source of heat and, of course, with summer coming, we love the added bonus of air conditioning throughout the home. The ability to adjust settings room by room is really nice, too.

Called for an estimate to replace our heat pump. Tech came out verified what needed to be done, was…read morevery nice and courteous. When we reviewed the estimate that was given, I was shocked to say the least! Three thousand above everyone else. 1)They say they do impeccable service, ok they should all strive for that. 2) Their warranty on parts and labor double competitors, well they just are not. Level to most above some.

Run don't walk away from this predatory operation. Quoted over 15k to replace a 2.5ton heat pump…read more Getting it done for less than half that cost. High octane sales presentation and follow up calls. A 2.5 ton heat pump system prices out online at around $3k. Run Forrest run!!!

DO NOT UNDER ANY CIRCUMSTANCES HIRE THIS COMPANY!!!…read more After six weeks of waiting with virtually no progress, we ended up having to do most of the digging and prep work ourselves. Instead of providing solutions, they repeatedly canceled, delayed, or gave excuses--everything from staff call-outs to vague scheduling issues. Meanwhile, we were left with a home that was unlivable due to having no running water and a non-functioning sewer. No family should be put in that position, and no reputable company should treat customers this way. For those wondering how we approached the situation: we were extremely patient and courteous throughout, giving them every opportunity to make things right. After more than a month of this, we finally called a different company. They arrived the same day and fixed the problem promptly. Our home is livable again--but certainly NOT thanks to Losch. I'm sharing this so others can avoid the stress, delays, and complete lack of professionalism that we experienced.

I DO NOT RECOMMEND!!! I live in Fla. and had some work done at a home up there.I was told $94 an…read morehr.okey sounds reasonable.Nobody ever told me it was $94 each technician.Told me they were there 11 hrs. the part itself was $217.00,THERES NO WAY THEY WERE THERE 11 HRS.my bill was $1,251 and change for a $217.00 part.REALLY??? I feel I got ripped off.Heres the kicker,nothing is under warranty.The furnace blew out,and had to call them back,got charged another $405.00,If you hire,ENQUIRE !!! Seriously I do not recommend.The lady Jennifer is as sweet as can be though,thats the only good thing I can say about them.

SK came out and did a seasonal checkup on our AC. We're new to the home and area and found SK…read morethrough Yelp. They were on time, checked out the AC, added coolant and then took a quick peek at the furnace. They said both look good for the age (17 years) and should be good for a while. I had questions about rebates for heat pumps and he had answers about rebates, rough costs and advantages of the new heat pumps. He reiterated that we didn't need to change out our current equipment but if we feel it's important for environmental reasons there are good options. We'll definitely be using them going forward, and have a fall furnace checkup scheduled.

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

*SCAMMERS* I signed up for their "Comfort Club" membership back in the winter where you basically…read moreprepay for the spring cleaning on your ac unit. I scheduled mine and the guy told me I needed a new central AC system. Quoted me $13k. Wow. My AC compressor randomly stopped working after he left and the company said I didn't have enough r22 to power it. Sounded shady bc it was running when he was here. A month later, I decide to have a different HVAC company come take a look. They said my wires were disconnected outside and the ground wire was disconnected and it reset the breaker. The tech was obviously trying to get a commission off a new ac from me. I had to buy window units during that time just to get by in this heat. Wasted money that I don't have! SMH shame on SJ KOWALSKI!

Nate was the technician that was sent to solve our no heat call with temperatures in the single…read moredigits. He did a great job of troubleshooting and explaining all aspects of the trouble we were encountering. The problem was a bad end switch on upstairs zone valve. The valve power head was replaced to complete 24 volt call back to unit. Test ran and verified proper operation of the unit. The technician was very knowledgeable, neat and professional. Nate is definite asset to an already outstanding organization.

Great service! Dishwasher drain line cleaned and dishwasher is now working. He arrived when he said…read morehe would.

From the owner: Whether small repairs or multi-day home improvements, we are committed to providing excellent…read moreservice. We follow-up, show up, and get the job done. From simple repairs like leaky toilets or to dryer vent cleaning to more complex jobs like mini-split air conditioner installation, we've got you covered.