DO NOT UNDER ANY CIRCUMSTANCES HIRE THIS COMPANY!!! After six weeks of waiting with virtually no progress, we ended up having to do most of the digging and prep work ourselves. Instead of providing solutions, they repeatedly canceled, delayed, or gave excuses--everything from staff call-outs to vague scheduling issues. Meanwhile, we were left with a home that was unlivable due to having no running water and a non-functioning sewer. No family should be put in that position, and no reputable company should treat customers this way. For those wondering how we approached the situation: we were extremely patient and courteous throughout, giving them every opportunity to make things right. After more than a month of this, we finally called a different company. They arrived the same day and fixed the problem promptly. Our home is livable again--but certainly NOT thanks to Losch. I'm sharing this so others can avoid the stress, delays, and complete lack of professionalism that we experienced. read more

I DO NOT RECOMMEND!!! I live in Fla. and had some work done at a home up there.I was told $94 an hr.okey sounds reasonable.Nobody ever told me it was $94 each technician.Told me they were there 11 hrs. the part itself was $217.00,THERES NO WAY THEY WERE THERE 11 HRS.my bill was $1,251 and change for a $217.00 part.REALLY??? I feel I got ripped off.Heres the kicker,nothing is under warranty.The furnace blew out,and had to call them back,got charged another $405.00,If you hire,ENQUIRE !!! Seriously I do not recommend.The lady Jennifer is as sweet as can be though,thats the only good thing I can say about them. read more

My husband called Losch for a bad clog that made our downstairs toilet overflow when the washer was run or the shower. They took forever to get back to him . Then two different times never came out. When they finally did we told them they fixed stuff in 2019 . They started to auger the outside drain pipes , then their auger got stuck so they stopped . They were going to camera the sewer pipes but didn't have all the camera equipment with them. Nor did they come prepared with a jetting machine Incase the pipes needed jetting . They said the auger couldn't go through because there was a broken pipe , which they knew was going to break three years ago but never fixed it when they fixed the other sewer pipe . The one guy went to go get the equipment while the older man stayed. The young man was gone for hours and the older man didn't work . The other one finally came back and they jetted the clog which should have been done in the first place had they been prepared . They never did Camera. My husband told them to stop , the young man said stop but the old one kept going and going and got his snake stuck 30 feet down into the drain outside . It got stuck more once they tried getting it out . They never did camera either . They only worked for 2 out of five hours . But expect to be paid for 5 hours when five hours worth of work wasn't done . They want to be paid for doing camera work that wasn't done . And ontop of they expect 14,000 to dig their tool out . Had they stopped their tool wouldn't be stuck . It's their problem to get it out not ours we didn't get it stuck . The clog is much worse now and stuff is backing up again because of their snake being stuck in there for almost three weeks so they made the problem worse . Also they said they told the old owners of the house about the pipe , but they refused to do anymore work . The owners who we bought the house from said they paid Losch to do all the recommended work and paid over 10,000. Don't go with Losch they are shady and apparently don't know what they are doing . read more

A year ago or so ago I called for someone to look at my stoker for some repairs. An older fellow 50 or so and a bit on the plump side came and looked it over and left. I had the impression someone would call with a price or be contacted somehow. Well now it's a year or better and no contact of any sort. I have an answering machine so I know I did not miss a call. If he didn't want to do the job he should have said so! So if a 50 ish fellow shows after you call them, BEWARE! I'll never call again. read more

Our furnace would't fire up called and they sent two men, they had to replace a part the one man did absolutely nothing but watch the other man make the repair and then charged me $400.00 and refused to give me an atomized bill. Here it is 2 years later and the exact same thing happened again called someone different this time same part same labor and I was charged $140.00. So be careful when hiring this outfit you will pay big time. read more

We needed a last minute gas line extension for our new stove top and was so happy Losch was able to help us right away! They were so professional, reasonably priced, and exceeded our expectations! We were so pleased with their service that we had them come out the next week to install an outdoor gas line for our fire pit. 5 stars - will use them again & highly recommend! read more

Excellent place for the do-it-yourselfer to get oil burner parts. Parts man John is very knowledgeable, helpful and friendly. They always have what I need and answer any questions I may have. Prices are very competitive. Great parts place to do business with. read more

Horrible service! Rescheduled my furnace cleaning 3 times within 3 months. i was told they came to my house when i was sleeping which was a complete lie. Then stated people without heat come first (which i understand they should before me although i'm not one bit important to them when its been 3 months and we rescheduled 3 times and u call for a fourth!!) I guess what they are waiting for is for my furnace to stop working so they can make more money from me. Take ur business else where. read more

Called near the end of regular business hours and was told I could have someone come out in the late afternoon, BUT, it would be on OT, thus the labor cost would be higher. I assured them that was fine, because I really needed the work done. They were out within 2 hours and had the problem fixed in a little better than an hour. The job was in a crawl space and had an open sewer line they needed to close, so by far not a pleasant job. Did the job with no complaints and despite the OT wages, I didn't feel I overpaid! Will be employing them in the future to fix stuff in the bathroom and for possible remodel there as well! read more

Had an appointment for service, no one showed up. I called to ask for an update and was told there was no appointment scheduled. How do you have no appointment scheduled but you know my name and address? What garbage. They can't even make up a good lie to cover their sorry "service". read more

Dishonest, overpriced, and poor workmanship. Butch took advantage of the short timeframe that I had to replace the sanitary drains in our house. He refused to provide an itemized quote for the work ( I made several requests before and after the job). They charged me $1,702 for less than 4 hours of work (two guys). Materials at Lowes: 3"x10' pipe $9.68, two 4"x10' pipe $20.76, 2"x10' pipe $9.12, two 45 elbows $2.89 each, 3" sanitary tee $4.43, 3"x3" elbow w/ 2" low heel inlet $9.09, three Fernco couplers $20.18, maybe a few fittings that I missed. Total materials: $99.80 or so. The $1,600 balance for 8 hours of labor. You'd think making $200/hour that the job would be done right but they glued the pipes so that it stuck out 1/2" past the drywall. I had to have one of them return to fix the botched job so that I could repair the wall. He used a Fernco to stretch the pipe and graciously commented that he wouldn't charge me for the work. HIGHLY DO NOT RECOMMEND!! Don't believe anything Butch says. read more

We called Losch to get an estimate for a home improvement project, they came and said they would be in touch with the estimate. After waiting 2 wks, we called to inquire & we were told it would be mailed shortly. After another 1-2 wks, we receive a call saying "were not giving you an estimate because were not doing the job...were too busy!" A complete waste of our time...very unprofessional! read more

have had a furnace protection policy for 23 years. the business was sold last here and the owner now considers it a new company and will no longer honor the policy. there are only 2 of this policy remaining and last two years cost close to six hundred dollars a year so I think it should have been continued. when purchased the policy the original flyer said it was a forever policy as long as I owned the house. will be looking for someone else to service my oil burner from now on. read more