Came out to fix my issue after calling twice! Called back to let them know problem was better but…read morestill not fixed! Have not heard from them since to schedule appointment!! Wow so disappointed !

awful, dishonest and unprofessional! Broke my mini split while cleaning it, said he ordered parts…read more,5 months later he was still lying saying he's still waiting for parts. Finally called another company and discovered he did more damage than we thought. Had to take him to court and received a judgment against him . He is everything you don't want! save yourself a headache and go elsewhere.

I bought a solar and 2 mini split air conditioner units a few years ago from Lenape Solar. The…read moresame two guys I bought this system from are also the owners of TD Energy Experts LLC. It took me about 4 weeks to get someone out to look at my AC unit. They said they need to order parts. That was another 4 weeks ago. I've called and the secretary always says they aren't in. My unit is under warrantee. I'm calling someone else. No call backs, etc. If these baffoons ran Lenape solar, no wonder they went under. Horrible customer service!!!

Great service! Dishwasher drain line cleaned and dishwasher is now working. He arrived when he said…read morehe would.

From the owner: Whether small repairs or multi-day home improvements, we are committed to providing excellent…read moreservice. We follow-up, show up, and get the job done. From simple repairs like leaky toilets or to dryer vent cleaning to more complex jobs like mini-split air conditioner installation, we've got you covered.

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.

3 pounds of refrigerant was added yesterday by this LAZY company who then charged me without…read moreoffering any explanation. It was like they didn't even TRY to find the leak.

Had a problem with my furnace. Called 5 Star and they scheduled me for the next day. The Tech…read morearrived right on time. Asked a few questions about what was happening. I told him and he went right to work. In a half hour he located the problem and fixed it. No parts needed. He was knowledgeable and pleasant. He informed me on what he was going to do. No wasted moments. Didn't try to sell me something I didn't need. I highly recommend this company for their integrity and promptness. Great company.

When the time came to replace our coal furnace, we wanted to make a smart energy choice for the…read morefuture, so we installed heat pumps in our 100-year-old home last year and hired 5 Star Heating & Air to do the job. Kevin was extremely thorough in planning the installation and purchase. All members of the crew are very professional. After a full year with the heat pumps, we are extremely pleased with our purchase. It's a cleaner source of heat and, of course, with summer coming, we love the added bonus of air conditioning throughout the home. The ability to adjust settings room by room is really nice, too.

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

If there were a 0 rating, I would give Zeb a big fat 0. I paid him 3500.00 and was told it would…read moretake 2 days to replace my duct work. Here it is 3700.00 gone and 2 months later and my duct work is still not completed. I am left with a big open hole in my sons bedroom and Zeb is avoiding all messages and calls. It has been below freezing at nite and so cold in here. I cant afford to hire someone else to come in to fix it because like an idiot, i paid him in full. All my underpinning is down and laying on ground so I am sure my water pipes will be freezing up. The insulation needs put back up as well. He calls himself so called family but I tell you, no one in my family would ever screw me over the way he is. I will be taking him to court for every penny he got from me. He cant even drag his ass out of bed before noon to even work on anything when he did show up. He always showed up around 4 or 5 pm with only a couple of hours of daylight left. The last day I saw him was over 2 weeks ago and he was here til 3 am outside in the dark so called working. lord knows what the ductwork he did put in looks like. BE WARNED.....DO NOT DO BUSINESS WITH ZEB BROWN!!!

I'm sorry to report that I'm going to have to dramatically alter my initial review. I gave Zeb…read moremoney to purchase equipment for repair of my house. He changed the assessment of what was needed but failed to return the money I advanced to him. I would encourage prospective customers to dig deeply in considering My Guy Services. David O.