Wayne (the So called associate) let his arrogant attitude get in the way of actually helping a…read morecustomer out. Unprofessional!!!! Buyers beware, if they hire a moron like this guy I would be cautious about buying anything from them.

Absolutely terrible customer service! I originally contacted them in April to have a propane…read morefireplace inspected as I couldn't get it to light. Then, we discovered that the propane wasn't being filled by them so that is why it wouldn't light. After about 2 months of calling them asking for the propane to be filled, they finally sent someone out and filled it. Next, they claimed they couldn't inspect the fireplace without a pressure test of the line. Another 2 months of them no-showing for multiple appointments, they finally came in October and completed the pressure testing and inspection of the fireplace. Afterwards, I was told I needed a part which would be in the next week. After five weeks of not hearing anything, I called them. They told me that they have no record of ever coming out to my house and that they would have to come and do the same thing again. Then, when I told them that they had already been to my house for the service appointment, they told me that they have no record of me being a customer. They then wanted to charge me another insane amount to come out again. I'm finally just done and going to call somewhere else. Apparently these people don't want the business.

I bought a Jotul from Curt Bierly. Love my stove....aside from my purchase, Curt always takes my…read moreemails/calls if I have any questions. Service is excellent. I'd recommend this company -- great, friendly, smart, top notch all the way around!

Chris is a fine guy and his pricing is reasonable. God worker and timely. He is coming back on…read moreThursday; I'll give an update, so stay tuned .

Professional Chimney Sweeps provided me with a thorough inspection of my chimney and also several…read moreoptions to resolve the issues. Chris is fantastic at explaining and showing pictures of the issues he found using his diagnostic tools. I would highly recommend this company as they are are great value.

Our gas fireplace is the heart of our den. Unfortunately, after many years,the old on switch failed…read moreto work. John was prompt & efficient (even during the holiday season) to give us a new remote along with our new gas log assembly at a reasonable price. We are very pleased.

We needed to replace our gas fireplace and had gotten a quote at another service. It seemed rather…read moreexpensive so I did some searching and found John at Phoenix. He was very communicative and gave us a price that was less than half of the other installer. He was punctual and professional and even got our new insert installed before Christmas! Highly recommend him.

This guy charges $160 an hour and doesn't let you know beforehand. Our furnace was working but the…read moreupstairs valve was stuck open. Called to get our two zones working again and ended up paying $350 for parts and over $500 for labor. He was here three times after the installation and still didn't fix the problem, leaving me in the same place I started but out over $800. He claims he didn't get my several calls and messages then has the nerve to say he didn't charge me for his repeat visits. What? He claims his price is competitive but he didn't even fix the issue, and wouldn't refund any of his labor costs to get someone who actually can fix it. All he did was stick me with a higher heating bill and no money to hire someone else.

Was charged for $900 for installation of new fireplace blower and gas valve. Been calling but…read morecannot be contacted. Taking him to the Magistrate court today.

I recently just had service for the first time with Hoffman since I am a tiny bit outside their…read moreservice area and another company in my area messed up the parts installation on my stove. I explained the situation to Hoffman and they sent a wonderful tech out he knew exactly what he was doing he worked quickly and efficiently was absolutely amazing, explained to me how to properly care for my stove as I am a widow and not very mechanically inclined. The tech got my stove working again like its brand new! They have definitely won my business!

The staff are so helpful to do everything they can to save you money and they are courteous and…read morerespectful I would recommend these people to anyone.