Awful first (and last) time customer. Had a specific part needing replaced, indicated that when…read moreappt. was made. Tech was 3hrs late from time provided. Showed up without the part, later found a 'used' one in his van. Sat in my driveway for over 40 mins. throughout appt., also said he had to 'go back to the shop' twice, once sitting in driveway for 20 mins., next was leaving for 10 mins., then sat in driveway another 10 mins. Tore apart wall thermostat, which wasn't a problem. Husband came home from work, had tech show him the replacement unit, and husband pointed out it was wired wrong. Tech had wired it wrong! So for the 3hrs he was there, should have been maybe 1hr of work had he known what he was doing. He then re-wired it and it worked....I get billed for 3hrs! THEN woman manager argued with me over the bill when I called to say there's no way I'm paying for their tech's incompetence and I'd agree to pay for 1hr. She was SUPER rude even after I pointed out how rude she was being to me. This was not my fault and the tech coming and going, sitting in my driveway, not bringing a part, then finding it, wiring it wrong, tearing apart my wall unit for no reason...... I'm sorry, I am not paying for 3hrs of him not actually performing the job. Unreal, more upset over the woman manager being so rude and not even wanting to listen. She over-talked me, raised her voice so I couldn't talk, and even snickered when I said I knew the owner and went to school with him and I'm sure he wouldn't appreciate how she treated customers! Never again. I even got charged for a new part when the tech flat-out told me it was used and he found it in his van!

Over the past two years that I have been a customer of Bloom Heating I have always had a pleasant…read moreexperience. They have always been accommodating and prompt with their service! I would highly recommend Bloom Heating to anyone in their service area!

Came out to fix my issue after calling twice! Called back to let them know problem was better but…read morestill not fixed! Have not heard from them since to schedule appointment!! Wow so disappointed !

Great service! Dishwasher drain line cleaned and dishwasher is now working. He arrived when he said…read morehe would.

From the owner: Whether small repairs or multi-day home improvements, we are committed to providing excellent…read moreservice. We follow-up, show up, and get the job done. From simple repairs like leaky toilets or to dryer vent cleaning to more complex jobs like mini-split air conditioner installation, we've got you covered.

SK came out and did a seasonal checkup on our AC. We're new to the home and area and found SK…read morethrough Yelp. They were on time, checked out the AC, added coolant and then took a quick peek at the furnace. They said both look good for the age (17 years) and should be good for a while. I had questions about rebates for heat pumps and he had answers about rebates, rough costs and advantages of the new heat pumps. He reiterated that we didn't need to change out our current equipment but if we feel it's important for environmental reasons there are good options. We'll definitely be using them going forward, and have a fall furnace checkup scheduled.

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.

Had a problem with my furnace. Called 5 Star and they scheduled me for the next day. The Tech…read morearrived right on time. Asked a few questions about what was happening. I told him and he went right to work. In a half hour he located the problem and fixed it. No parts needed. He was knowledgeable and pleasant. He informed me on what he was going to do. No wasted moments. Didn't try to sell me something I didn't need. I highly recommend this company for their integrity and promptness. Great company.

When the time came to replace our coal furnace, we wanted to make a smart energy choice for the…read morefuture, so we installed heat pumps in our 100-year-old home last year and hired 5 Star Heating & Air to do the job. Kevin was extremely thorough in planning the installation and purchase. All members of the crew are very professional. After a full year with the heat pumps, we are extremely pleased with our purchase. It's a cleaner source of heat and, of course, with summer coming, we love the added bonus of air conditioning throughout the home. The ability to adjust settings room by room is really nice, too.

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

Zeb had a cancellation and asked me if he could come a day early to fix my HVAC! He went above and…read morebeyond to get my air running after it has been broken down since the 12th! Thank you!

This is an update to my other review. My duct work was never completed by zeb. I am adding…read morepictures to show how my duct work was left. It is May and it's still not fixed. I am filing charges with the D.A. against him.​