Aviston Lumber is seriously the best hardware store I've found. Everyone is always so friendly when…read moreI go there and helpful as well. If my hands are full they are always offering to help me carry things out which I really appreciate. Both the office and lumber guys are so sweet. 10/10 recommend Aviston Lumber for your hardware needs!

The employees here are completely unprofessional and even rude…read more I went here twice recently when getting some closet organizing parts. On my first trip I was inquiring about whether they had more closet bracket holder than they had on their shelf. An older guy was helping me, and we started to walk towards what I was talking about, when he looked at someone else in the aisle over and asked them if they needed help. They proceeded to send him on a 15+ minute ordeal finding who knows what. Despite the fact that the guy was helping me first, he somehow just stopped and helped them. I left the store, and I don't think he even noticed. I went somewhere else, where they had what I needed in stock... But I needed to get wooden closet rod, so back to Aviston I went. The older guy had already looked up in the computer that they had it and it was sold by the foot. So on I went to the service desk to have them pull it. They only had one 18' length, and they told me I had to buy the whole thing. I didn't mind that, but then they told me that if I wanted it to be cut down the length I actually needed, it would be $5 "setup fee" on the saw and $1/ cut. $6 to cut a piece of 1" closet rod for something that's priced by the foot? No thanks, I just took the whole thing and let it hang 10' out my window. It took about 20 seconds to cut with an old jigsaw. I can understand not wanting to cut wood, but if you're a lumber yard and can't cater to simple requests without charging an arm and a leg, it's no wonder people in Highland go to the big box stores all around. I've had no issue getting Home Depot to cut various things for free. The service desk has a sign on it that reads "Buddy is old and gay" -- in plain customer site. It looks like a 4 year old wrote it, but I'm guessing it was a co-worker. I don't know who Buddy is, but I doubt he thinks the homophobic jokes are much funnier than I do. While I was at the service desk, I got out my credit card, at which point she said we had to go to the front register. I asked if I should bring the wood with, or if we'd need to go back to the service desk. She said she didn't care what I did. Literally in that tone. Rude rude rude. I used to go here 3x a week as a kid, and I'm pretty sure we wouldn't have shopped here so much if the employees were this rude and unhelpful back then. It's amazing this place manages to stay in business.

Had great customer service in the Greenville,il, Odin,il and Mt. Vernon,il locations. Thanks for…read morethe service.

From the owner: R.P. Lumber is a family-owned full-service hardware retailer, building materials supplier, and…read morekitchen & bath design center with over 80 locations serving local communities throughout Illinois, Missouri, Wyoming, Wisconsin, and Iowa. We've been delivering our industry-leading "Best Service. Best Value." promise to DIY homeowners and pro contractors since 1977.

I was here again recently. I had leftover shelves from a shelving unit I purchased off of Amazon a…read morefew years ago. After ordering and receiving the wrong poles for the shelves from Amazon, I decided to see if I could find them here. They indeed did have them, let me take my shelf into the store to see if it would work with their system, and it did. They have the ability to cut the poles to your specified size. Again, I am giving them 4 stars instead of 5 due to price. I still maintain that they sell quality items here, so be prepared to pay for that quality. I did join their loyalty program, which includes 20% off of purchases. Since 4 poles cost around $120, I got $20 off, which makes it more palatable. Not everything in the store is hugely expensive, and it is an organizer's dream store.

I have not been to a Container Store in years, like four to be exact. But I do like them for the…read morevariety of items they carry. My son needed a few storage solutions for his new apartment and we checked them out and found perfect under bed storage that he needed. It was not cheap, but quality. We received friendly staff help on the floor. Checkout was efficient right before closing. If you get in their email you can get periodic discounts. The products and service standout and I'm comfortable with a full 5 star. I would highly recommend them.