My husband bought two vehicles in 2011, 1 from Rick Case Kia and 1 from Rick Case Hyundai and we got the 200,000 mile warranty which is useless. I had my Kia towed into the service department and now being told that the oil changes was to far apart and I would have to present my oil changes paperwork to the service department before Kia honor the warranty. I feel that this is so unfair to the customers that have been loyal customer all these years. Was informed on August 18, 2016 that Kia would buy back the car at $8,000.00 even though we owed $15,000.00 on it and after getting there were told that we needed $4,000.00 deposit along with the car in order to make a deal. This is a RIP OFF FOR THE CUSTOMERS OF KIA. read more

Always on time for service, always has a loaner car if kept overnight, always takes me to mall and on time for pick up. Took care of my Hundai after my local dealership closed. Knowing what I wanted, stopped by Rick Case to look. Emanuel Thomas showed me exactly what I asked for, gave me the deal I wanted, and I drove home in my new Kia Soul. Great people to deal with. Love my Soul. read more

I can't say enough of my experience working with Maurey Spencer. From the moment I walked into Rick Case Kia, I was greeted with a friendly smile by him. He was very professional and helpful. He is an excellent Sales Professional and is awesome to work with. I highly recommend Maurey if you are looking to purchase a vehicle. He will work with you to meet all your needs. If you have to pick anyone to work with, I recommend Maurey. read more

We bought a used car from Rick Case Kia in January. The vehicle looked nice and drove fine on the test drive but it was bitter cold and it was a short ride but everything seemed in order. I had never purchased a used car from a dealer before and I assumed the car had been inspected and problems taken care of. Well, it still looks nice but within the first thousand miles I found out the brakes were bad and the rotors were shot. The front end alignment got so bad that I had to countersteer to go straight. Non working electrical components. etc. After spending over $600 on brakes and alignment the truth began to surface. I chose to buy from a dealership because I thought that they would have better service and nicer cars than an independent dealer and I wouldn't have to pay to have a third party inspect the vehicle. I was wrong and learned the hard way that the used car dealers at Rick Case Kia will do as little as possible to sell a car and maximize profit. And there are more things that need to be fixed that should have been fixed. I could have save a couple thousand dollars buying from the independent across the street for the same vehicle with about the same mileage and a year newer. I learned a hard lesson. No matter where you buy a used car, get the car inspected by a third party so at least you will know if it needs work to be a safe, reliable means of transportation. Overall, a very disappointing and frustrating experience. read more

I thought Rick Case would be a safe dealership to buy a used car from, that I was wrong. They care about turning a profit than the customer. 5 minutes before signing papers on a car I fell in love with, realizing that I had not seen it in daylight, I just happened to take my flashlight out to take a closer look only to find left over scotch blue tape residue all over the front creases of the front bumper. After further inspection, the entire nose had been poorly repainted. When I asked the sales manager about it, he responded with "of course it's been painted, every used car here gets touched up. I have guys come Monday, Tuesday, and Thursday." Let's just be clear, there's a big difference between small paint touch ups from rocks and a full front bumper repair/paint jobs. There was overspray all under the car as well. Part of the grill wasn't properly attached back on either. Car fax was clean. I was so upset but this was my 2nd trip to the dealership, they already pulled my credit, I wanted to go home with a car. I walked the lot and found another car, same everything except had 15k miles less and $1000 more on the purchase price. I offered to spilt the difference and He declined and said he had only had it for 4 days and He wasn't gonna sell it to me. I'm disappointed in the dealership. They should be better than this. A dealership like this should take pride in the cars they sell. When you go to a Rick Case it shouldn't be and feel like a buy here pay here lot. read more

I purchased a used vehicle which was traded in by the previous owner. The vehicle had been listed online for sale for about two weeks. After having the car over a week, I received a phone call stating I need to return the car that night. I was very confused due to the fact that my Financing was complete and everything was fine. It had nothing to do with me, but the previous owner. When the car I purchased was previously traded, the salesman and manager did not verify the payoff amount due. They seemed to have just taken the previous owners word for it. I purchased the vehicle and they realized they could not get the title paid due to the payoff amount being incorrect. In the contract signed, it states that if the payoff amount is incorrect the buyer will have to make up the difference. When I brought that up to the GM, he stated that the previous owners are not agreeing to the terms of the contract. The sales contract also states that you can receive your traded vehicle back, as long as the car has not been sold. They are making this seem as if this is my problem, when their team showed negligence. I am completely insulted that the "binding" sales contract that I signed with the company is just something they feel they can change, because the previous owners did not "agree to the terms". Keep in mind, they falsified the documentation. My purchase is just as valid as anyone else's. I am a willing and able buyer who did everything according to how I was supposed to. The "compensation" I would receive is in no way a reasonable for everything I have had to deal with from this dealership. I had to make multiple trips due to repairs not being completed. The front bumper had damage all over it, they repaired it. I looked at the hood once I got home and realized there was paint left all over it, as if someone was attempting to color match. I found out that after a week of driving the car, the dealership had not even so much as reached out to my insurance company. It is absurd that they would even have the audacity to pull such an unethical act. This will most definitely not be the last they hear of this issue, next step will be news broadcasters. If I still do not see any resolution, I will be sure I have an attorney. read more

Pitiful service. My wife brought her car in 3 weeks ago for service. One of the problems is that when she pushed the button to open the passenger door (keyless entry), part of the handle popped off. It was given to the dealer off. The dealer subsequently found several recalls that we were never notified of. One of them required replacement of the engine. When the car was returned the dealer had not fixed the door handle even though it was clearly indicated as needing to be fixed. We did not realize this until we stopped for lunch and once again the door handle came off in her hand. We live 20 miles from the dealership, and we called them while we were still in the area to see if they could fix it that day. They said they could not, but that they did have the part in stock and that my wife could bring it back in. My wife brought the car back in, and after waiting 1 1/2 hours was told they did not have the part in stock. Bringing it back in cost my wife a couple hours of work, and I also missed some work because I had to drop my daughter off at daycare so that my wife could bring the car in early. read more

Our actual car buying experience was fine. However, I would not recommend this dealership to anyone due to the terrible management of the used car department by Chris. Our problem started the morning after we bought the car and I noticed the dashboard of our car was damaged during the detailing job. My husband drove the car home in the dark so we didn't see it until the next morning. One of their service employees sprayed a cleaning product that made splatter marks on the speedometer and odometer that would not wipe off. The glass had been damaged, as the product chemically reacted with the plastic and glass sections. We even drove to our local Kia in Chattanooga and a specialty detailing shop and both locations confirmed our suspicions....the damage was permanent. Upon reporting it to Chris, he denied responsibility, said it was not his problem, and refused to help us resolve the issue. He actually kept repeating "I'm not fixing it". I have never been treated with such disrespect regarding a customer complaint EVER. This guy is a nightmare to deal with. Don't buy a car here!!!! read more

Rick Case Kia - Car Dealers Near Me - Duluth, Georgia

The service I received from the service department is horrible. I can't get a call back when calling numerous times and leaving messages in regards to the status of my car. I dropped my car off at 10:30 am and the service advisor told me he was going to push me to the head of the line. I had to go to work so said to just call me in regards to the problem. No call so I called at 3 pm, left a message. Called again at 4 pm, no answer again, so called and just asked to speak to anyone to find out what is happening. Finally after 15 minutes of holding a manager gets on the phone and tells me my engine needs to be replaced, mind you my car is brand new a 2017, I took it for an oil change 2 weeks ago and no even a week later my oil pressure light comes on and my car is making a horrible winding noise. I asked the timeframe on when it will be fixed and that I need a car in the meantime. He tells me someone will call me first thing in the morning. I wait until 12 pm, no call. So I call again and guess what no one is available. How is no one available to tell me what is going on with my car. Honestly, I think they didn't put oil back in my car when getting the oil change and I'm getting the run around since they don't want to take blame. Communication is key when conducting business. read more

I purchased a 2012 Kia Forte here 2 years ago. The buying experience was a little less excruciating than other purchases in the past, hence the four not five star rating as it still took five hours of negotiating. However, I love the Rick Case double of the factory warranty: 20 years or 200K miles on the drive train. The service department has been very good so far. Like most shops they always suggest something you didn't plan on but never pressure to take their "recommendation". Every employee is friendly and helpful. read more

I am writing this at the exact moment as Im sitting here signing my papers for my new 2016 optima i just purchased. I was on my way out the door before Mr. Robert Baptiste made me a deal I couldnt refuse. He was professional, courteous, knowledgeable and a great people person. He made all the difference on my deciding factor to get the car. Thanks Rob! J. ADAMS read more

Worst Dealership I have ever delt with. From being lied to from the Sales guy Chet ( who is now a finance manager) from the amount of GM's and service managers this place has gone through. From the horrible customer service since the day I picked my 2012 Kia Optima ex Gdi Up in May 2015 After purchasing extended warranty from them. After never being told my factory warranty is only up to 60K Miles. Every time I go into service it's always a fight. The Service managers are like a revolving door in this place , by the time you get used to dealing with one person before your interaction is done there's either a new service manager or none at all. The New GM Mike is the worst GM so far they have had. He is arrogant and when you are upset he tells you that you need to leave or he will call the Police to have you removed. He does not live up the promises and products and services sold by his predecessors he clearly tells you he will not be helping you at all. After owning my car for little under 2yrs my motor locked up driving home on US 78. Called service to have the car towed to the dealership they up this day which is almost 2months now have not called me back yet. I had to have my insurance tow the car to them. They tell me my motor has locked up that they need maintenance records. I provide the records they deny my claim because I didn't take it to a big name shop that doesn't hand write their receipts. I decided to go ahead and pay the $4500 for the new motor. Now my Navigation system and head unit which were all working when the car was dropped off to them is not working at all the battery keeps dying and the GM Mike tells us we need to take it the the 3rd party vendor that Rick Case Kia Contracted when I bought my car from Rick Case Kia to have the Navigation system looked at since it's aftermarket and not a Kia factory Navigation which was never told to me when I bought the car. Now I have to deal with a company I had nothing to do with I never took my car to I didn't pay them I had no knowledge of them until after I had already paid Rick Case Kia and signed all the paper work for the car. Rick Case Kia used a contracted vendor and now the New GM is telling me it's not his problem I have to deal with them not Rick Case Kia who in fact took my car to these people and never told me anything until after the work was done. I am so furious about this I have never ever had such a bad experience buying a car. I will never buy a car from Rick Case or in fact I will never buy a Kia ever again. This is the worst dealership with the sleazy car sales people you always hear about. From the GM down to the sales people down to the service people. Rick Case really needs to either close it's doors or they need to step up their hiring criteria when putting people at the front end of your business. I hope someone from corporate sees this and tries to contact me. read more

My wife and I were really disappointed with the service at the dealership. We had set an appointment at 9am and arrived on time with no other customers waiting and ended up being there for 4.5 hours only to be told that the car we requested they could not obtain at a Gainesville location due to personal issues with that dealership. About 2 hours later we were then advised that the car was coming from Knoxville, TN and it would arrive the following day at 6pm. The next day we were advised due to traffic (which is about 3.5 hrs) away we would not get the car until the following morning. I called numerous times to the owner and the general manager requesting that we should receive an upgrade compensation (i.e. navigation system) for our troubles which any excellent dealership would eat the cost as this was not originally part of the deal but had been previously discussed when we were asked what are some of the features we wanted. As a customer looking into possibly obtaining a 3rd vehicle I certainly would not want to purchase one from this location again and would actually drive a little further to try out other dealerships not affiliated with Rick Case. I don't believe that they stand behind their product nor do I feel like the customer comes first; as a Veteran this dealership is truly about the "hurry up and wait" military phrase. read more

I wish I would've read these reviews before I purchased a car from this dealership. I put down a huge down payment for a vehicle, the customer service wasn't bad when they try to sell you a car, but their service department to say the least SUCKS !!!! I had to take my vehicle back for an oil change, the first three is suppose to be free if you bring the car back where you purchased it. Service department manager, Tammy, unfriendly. They lied and told me I needed an appt for an oil change and I did not. The employees looks, acts and carry themselves as is they're totally UNHAPPY. I was given a time to bring my car in, I arrived 1/2 hour early and was told I had a three hour wait and the information I received about a time was incorrect. Complaining to the service department manager, Tammy , fell on deaf ear, she was the main person that walked around and looked as if she hated the day. The manager of Kia wouldn't assist. I took my car to another Kia dealer and paid for an oil change when it should've been free, but I will write email Mr. Rick Case. Representation as such should not be allowed and should be known by the owner. The book I received that was published by Mr. Case states " he and his wife cares", I hope so. Customers deserves so much better !!! read more

I went to Rick Case Kia at Gwinnett Place with the intent of only test driving a 2014 Sorento as I was weighing my car buying options. I was referred to Andrew "Drew" Frison by Marvin Harvey from Rick Case Mazda. From the moment, we were introduced Drew was very professional and knowledgeable about the used car inventory and he took me to exactly what I described I was looking for. There was no pressure and I felt that he was truly concerned about my satisfaction with the purchase. During the sales process, I was introduced to Robert Bapitiste, the sales manager and his warm personality and professional demeanor met my expectations of excellence. I came with a trade-in and I received a very fair offer for my trade-in for my 2013 Mazda CX-5. We were able to negotiate a purchase price to my satisfaction. The process from driving on the lot to signing the paperwork was done in 2 hours flat. Hands down I highly recommend Rick Case Kia at Gwinnett Place and will be back when needed in the future. read more

I drove over an hour to the dealership in the morning to test drive a Kia Sedona SXL. The salesman, Victor Uche had me test drive Sedona EX. I asked him why would he have me test drive an EX when I wish to Purchase an SXL? He said he shouldn't have done that. He told me over the phone if I would come back and try to purchase an SXL I would receive a full tank of gas for coming so far away eve if I didn't buy anything. While there Victor tried to pull the "bait and switch" move on me. He wanted to sell me an SXL that I told him earlier that morning I did not like because of the exterior color. Since the sales manager and I couldn't come to a purchase price I decided to leave. Victor told me to follow him in my car to get my full tank of gas. While in traffic he sped off from me and left me in traffic. Needless to say I did not know my way around the area but I did manage to get back to the dealership. I told them what happened. I asked them to call Victor on his cell phone. Three different managers called but he did not answer. I kept calling but he never answered his phone.I noticed they were not very concerned about getting in contact with him. This led me to believe that they have pulled this scam before. What ever you do DO NOT BUY ANYTHING FROM THIS DEALERSHIP. read more

I had a very stress free car buying experience at this dealership. No hard sales push, no game playing, no bait and switch. I started the process on a Saturday morning, but had to come back on a Monday to actually make the purchase -- ran out of time before having to get to work. I knew I really would come back on Monday because I was never pressured to close the deal before leaving the dealership, they respected the fact that I had to work and I was able to walk out and not be hassled. I returned promptly at 9am on Monday and wrapped things up. The dealership is crazy busy on the weekend, so if you want a quiter environment get there first thing on a weekday morning. Many thanks to my sales person Alex, Sales Manager Robert, and Finance guy Terry. While buying a car takes a while to complete from start to finish, the hours spent with these guys was great -- enjoyable even. I highly recommend this dealership, and the fellas mentioned above. I'm totally enjoying driving around in my 2013 Alien Green Kial Soul. read more