I was a loyal customer of Ryan & Company for several years and had an active maintenance contract…read morewith them, which makes this experience even more disappointing. I contacted them regarding a furnace issue that, while intermittent, was serious enough to require attention--especially during the winter months. We have a young child at home, and I made that very clear, along with my concerns about maintaining consistent heat in the house. Their technicians came out multiple times and were unable to diagnose or fix the problem. After several unsuccessful visits, the owner got involved. Initially, he was professional and appeared committed to resolving the issue. However, once it became clear that they couldn't fix the problem, everything changed. Communication completely stopped. No follow-ups. No updates. No accountability. During this time, we repeatedly expressed serious concerns--not just about comfort, but about safety. We were dealing with unreliable heat in the middle of winter, had a young child at home, and even communicated concerns about our pipes potentially freezing while we were away on vacation. Despite this, we were essentially given the runaround and the issue remained unresolved. It's also important to note that the manufacturer was only brought in after we specifically requested it, following multiple unsuccessful service visits by their technicians and the owner. Ultimately, the problem was not fixed by Ryan & Company, but only after the manufacturer became directly involved. That distinction matters. Despite having an active maintenance contract, they stopped sending technicians altogether. The owner refused to speak with me directly to address the situation. Instead of standing behind their service or working toward a resolution, the contract was canceled and a check was mailed for the remaining balance--without any meaningful discussion. To be clear, that cancellation came after repeated failed repair attempts, lack of resolution, and a complete breakdown in communication--not as some isolated or voluntary request. I also strongly disagree with their claim that I was "verbally abusive." Like any homeowner dealing with an ongoing heating issue in the winter--with a child in the home and legitimate concerns about frozen pipes--I was understandably frustrated. Expressing that frustration does not equate to abuse. What's most concerning is the lack of accountability and the way this situation was handled once it became difficult. After years of being a paying customer, this is how they chose to respond. If a company can't fix a problem, that's one thing. But abandoning a long-time customer, cutting off communication, and deflecting blame is unacceptable. In the end, when things got difficult, they didn't fix the problem--they walked away from it.

Do not try to schedule an appointment with this company. They do not know how to communicate with…read morecustomers and are downright arrogant.

Stan came out to our house to inspect the ailing hot water heater. He was punctual, courteous and…read morehonest about the scope and cost of the job. We will definitely circle back for future needs for the furnace later this year! Thanks!

We were very happy with the service Stan provided us. During the install of anew washing machine…read morelast week a drip from the shutoff valve showed itself when the feeder hose was removed. In Line was called, and after noting it wasn't an immediate concern we made an appointment for today. The van arrived a bit early (!!), and this valve was quickly replaced, and another small plumbing job at the kitchen sink was taken care of. Did I mention he slipped on booties on entering the house to keep the floor clean? Nicely done!

In the midst of the heat wave, my AC unit was not working, and our house was at 79° for two days. I…read moremessaged Eco Airflow on Yelp and they responded within about 20 minutes that they could have someone over to take a look the following day. They came and were professional, replaced the capacitor, cleaned my unit, and now we have working AC again highly recommended to anybody.

Adam and the Team from Eco Airflow were punctual, courteous, knowledgeable & efficient. I…read moredefinitely recommend Eco Airflow for any HVAC work you are looking to have done.

We had a mini split system with 5 wall units and a boiler heating system that needed a bit more…read morethan routine maintenance. We have an older home and finding a technician who has knowledge and experience with both kinds of systems at a good price can be hard, but Legacy came through. Charlie was prompt when scheduling a time to service both systems and made it a very easy choice to go with them. He explained exactly what was done and what still needed to be done very clearly and was very accomodating. Both heating systems are working much better now and I would recommend Charlie to anyone in our area of NJ.

My ceiling is leaking from the central air conditioner he installed and he has ghosted me won't…read moreanswer phone class or text messages

I live in S.Fla. with an elderly Mom in Livingston. She called me in Fla. telling of no hot water…read moreand some water in a pan under the water heater. Called Davidson at 4:53 P:M, Rich Davidson was at her apt at 5:30 P:M (40 minutes later). He indicated the water heater (18 yrs old) should be replaced. Rich had his crew on the job at 8:30 the next morning installing a new water heater and removing the old one. The incredible response time followed by having a crew on site as fast as physically possible was truly amazing. The constant communication every step of the way with the quickest possible action taken was really helpful and appreciated. I highly recommend this Company and will continue to use their services in the future. Bruce Attermann

Rich says he is certified as an ac designer by the State of NJ. There is no such certification…read more He previously installed a new system. The system is oversized and the ductwork is undersized. Of course, now we have problems. He is overpriced, lacks competence in what he is doing and will tell you anything.

I like Phil's plumbing philosophy: not only he completed the job very well, he keeps an eye on…read morepossible future failures, and ways to make future repairs easier. This way, next time I will be able to replace this valve myself. He used threaded valves that are easier to be replaced by homeowners. Thank you Phil!

Phil did great job on changing out my sump pump and was very reasonable. My previous plumber…read morecharged me for every inch of pvc and everything else by the time it was over every bill was almost $700 or $800 for the smallest thing, Phil gave me a great price and did not nickel and dime me to death. I would highly recommend him

Excellent service from Kyle! He came out on the 4th of July holiday to get my central AC running…read moreagain, and I couldn't be more grateful. I first used Kyle two years ago, and his professionalism, reliability, and honest service are why I continue to call him for both my central AC and heating system. I highly recommend AC & Heat by Kyle to anyone looking for dependable HVAC service. Thank you, Kyle!

Timely, professional, super thorough and very kind. Kyle took his time and explain to us the issues…read moreand the best action plan. Great work!