my car was torn by something after washing my car yesterday evening. I had no choice but to leave the car there. I called several times to see how it was going, but they didn't answer the phone. I have to work on weekends and need my car, but they haven't contacted me so far I'd appreciate it if someone could give me some advice on what to do read more

Scratched my car's hood and denied it. It doesn't deserve this star but I had to select at least one.

Because I like to save dollars and because I had a non-clean car on my hands, I was lured in by the $5 washes on Mondays at Rich's. Rich's Car Wash is pretty new shop in the area and is much like Goo-Goo where you select what kind of wash you want and then sit in your vehicle and enter a sudsy spinning wet tunnel. Then you pop out and are free to vacuum the inside of your car on your own.  Rich's is open daily, 8 AM to 7:30 PM. Enter the wash on North Dean Road and turn right immediately. There are two pay stations. The basic wash is normally $7 or you can go for fancier options if you so desire. A Wash Club is available if you foresee scrubbing your vehicle fairly regularly. You prepay with your credit card or with cash through a touchscreen machine and therefore don't really have to interact with the young lads at the front of the tunnel. For a little background info, Rich's started in southern Alabama and now has multiple locations in the state and also in neighboring states. The first location was founded in 1976 by two Richardson brothers name Rayford and Timothy. A $5 car wash wasn't able to get the aged pollen gunk off my car (nothing short of a sandblaster could) but hey, it's a $5 wash! Good deal if your car isn't too grubby and just needs a quick and simple cleanse. read more

Do not use - will damage car and they will deny damage even with pictures. Attached picture is immediately after exit and still deny based on low resolution video stills. Parents, recommend you advise your students not to use this location not only due to damage but demeaning treatment towards students by corporate office. Tried to contact local GM to discuss but have not received reply. Advising here as caution to others. read more

Rich's Car Wash - Damage from car wash - Car Wash Near Me - Auburn, Alabama

Brought my F-150 4 door Lariat in this afternoon for a wax. Second time in. this time as I was looking over the truck when I got home I saw several new scratches on the hood, one on the side and putting on the back of the tailgate. I know they were not there before because I'm always around this truck and just recently changed from a long time car wash because of convenience. Back to the old car wash. read more

I would give these guys 5 stars if they were more on top of the car wash itself when you drive through. It's important to keep up with the lights that inform the driver of when something is being done (like whatever soap or wax is currently being dispensed). Overall, they do seem to eventually get things tightened up... I imagine it must be tough to keep a constantly running car wash dialed in. Great place for a wash! read more

Quick, easy to use automated car wash (ride through) and easy to use vacuum cleaner systems. I will use them again--worth the cost abs a true value!:-) read more

I use their services about once a month. The employees are helpful and friendly. The equipment works most of the time. ( the car mat cleaner was out of order, but that happens everywhere). I will continue to use them. The car wash does a good job for the price charged. read more

This car wash line seems to have a problem with trucks with modifications. Bought a monthly membership and been turned away twice. The one time I did go, everything was fine and no impacts on car wash itself. 2 stars because staff is exceptional. Went to a different car wash company who isn't stingy. read more

Poor customer care will not be using again. Were absolutely no help when needing assistance

LOVED that after a long road trip this car wash offers soft brushes(3 sizes) to get stubborn dirt and dead bugs off car. No other car wash I've been to has this. Vacuum and car wash did a nice job as well. I'll definitely use one of the Rich's car wash facilities again when visiting my son at Auburn. read more

I'm from mobile so trust me I know Rich's. But it seems this one has been having some technical issues lately. Half of the time my car still has soap all over it and I'm forced to go home and wash it off... which I feel like defeats the purpose of the car wash?¿ But the staff is always so nice and friendly. read more