I had a very disappointing experience at Rich Men Looks. I spent over $600 on a suit because I expected quality and a proper fit. During my first fitting, the staff told me the suit could be altered to fit correctly, so I paid an additional $60 for alterations.
When I went back to pick up the suit, it still did not fit at all. I was shocked that after paying for alterations, the fit was no better. On top of that, the material felt much cheaper than I expected for a suit at this price.
What made the experience even worse was learning they do not offer refunds if the suit doesn't fit or if you're not satisfied. This was never explained when they recommended the alterations or took my money. I would have appreciated being told about the no-refund policy before paying extra for alterations.
For the amount I spent, I expected a properly fitted suit, better quality, and honest communication. I left with an expensive suit I can't wear and a frustrating customer service experience. I would not recommend this store based on my experience. read more