Took a day off work waiting for technicians to service our HVAC system. They were initially…read moresupposed to arrive on a Wednesday at 9:00 AM but contacted us saying they ran into issues servicing another customer and they wouldn't be here until 1:00 PM. They later called to reschedule the appt time to Friday morning because their truck broke down. Friday morning we were contacted saying they would be late because of an issue while servicing another customer. By this time, we have decided that this is not a business relationship we want to pursue, so contacted Susan to cancel the appt. She stated they were on their way and would be here soon. About an hour or more later, we received a call from the technician saying they would be able to come in another 50 minutes. We advised him that we had already canceled via Susan. We chose this business because it is in our local area and they have good reviews. Needless to say, we're disappointed.

Received several quotes to replace our primary HVAC system in the house. Ultimately went with…read moreBlythewood Heating and Air for two reasons. First, I was looking for a new company because I was very unhappy with the one we'd been using. Second, they were able to provide a great customer experience beginning with the service call, Nicholas in sales, and the installation team. Everything was done as promised, when promised. They showed up on time and were professional, courteous, and friendly. We are very pleased and would recommend them to anyone needing service or unhappy with their current service provider.

This company has ignored me, they seem like they don't know how to install a brand new HVAC unit…read more My condo has been flooded by the water dripping from the handler in the ceiling. They came for 5 minutes, checked it out and nothing was fixed and I was sent an invoice that same day for $115. I shouldn't have to pay for their mistakes. Horrible experience with them.

We had a Zone Damper installed by Solutions Heating & Air to accommodate our sick daughter living…read morewith us to have air conditioning year-round. But his work did not last very long. We called our service man Vic Melvin who sent Solutions Heating & Air to do the work. From the start it has not performed and worked well. Many calls to Vic and stating our problem not keeping her room cool today he says it needs to be replaced. We will not recommend Solutions Heating & Air that installed the Damper Zone for us not will be recommend VIC MELVIN. Disappointing to see that they do not stand behind the work they do.

To be called "rescue" is a lie when you can't fit in an appointment within 48hrs with 95+ degree…read moretemperatures.

First time to use this company. Everyone from Brooke at the office, to Chris and Jay (technicians),…read morewere very helpful and professional. They spent an hour and a half inspecting our units- crawling into the attic space and under the house. (Tiny areas.) Very pleased!

I am in West Columbia, SC not San Francisco, California…read more This is a copy of my review left on Google .... Edited to add ... Here it is 2 years later and you still haven't completed the job that I already paid you to do! I have , since gone out and found a more reliable HVAC company. As for voice mail messages, the only messages I received were the ones asking if I wanted to renew the yearly service agreement, and I still have them! ---------------------------------------------------------------------------------------------- Original post ... Mack Heating & Cooling installed our system in 2016 and we have always had great service until recently. I paid for the Yearly Service Agreement in 2023. A technician visited on 02/07/2023 and did everything except he was "unable to run heat mode at this time." It was noted on the invoice the technician "Will need to stop back by to verify refrigerant levels and initiate defrost mode" they never did! Honestly I forget all about until I received a call from MACK, I wanted to check my records so I let it go to voice mail. A week later (03/29/2024) Mack called again asking if I wanted to renew the yearly service agreement and when I pointed out that they never returned to complete the previous service call all she said was "That's on us". She made no mention of sending a tech out, only asking if I wanted to renew the yearly service agreement. She repeated "That's on us" several times but never tried to resolve the issue. Invoice Number 13140-1 Edited to reply to response ... Yes you did call and leave voice mail messages. They were to see if I wanted to renew the yearly service agreement. No one ever called to schedule the return visit to "verify refrigerant levels and initiate defrost mode" ... and you still haven't completed the service for which I already paid you to do! MACK's reply ... Mack Heating & Cooling, Inc. (Owner) 11 months ago We are very sorry you did not receive the follow visit to check refrigerant levels. We tried to call and left 3 voice mails after the 2nd pm visit in 2023. We always strive to give the best service to our customers.

I won't call anyone else! Came home to a 84 degree house at 4:30 pm. They had me up and running by…read more6:15. Kenny is a great technician! Thanks!!

Upcoming Father's Day weekend and AC broke on us. We took a chance and called Killman. They were so…read moreresponsive and where others said they couldn't fix the unit until 5 days later, Killman was out the next day installing the new unit. The owner came by and met us and was so genuine and friendly. Just good people. We had a slight issue afterward with a blocked drain. Called them and they came out the next day (on a Saturday morning no less) and fixed the issue. Would highly recommend this company.

Very quick to respond. Professional and friendly staff. Very affordable and flexible with their…read moreinstallations. The unit runs without a hitch. Thanks again fellas!

We have used Sweets for 3 years. They were first sent to us by our home warranty company. I have…read morefound Jeremy to be nothing but honest. He does excellent work. He identified many issues created by prior HVAC techs sent by the home warranty company and fixed them. He does great work and I highly recommend him.

Plain and simple, piss poor service! Installed an entire new system for me in July. By September…read moreit's not working. Tried to charge me a fee for looking at my "100% warrantied" system just to tell me that it wasn't their problem and that my thermostat was broken and it was my problem not theirs. After installing a new thermostat, the system still doesn't work. The techs are lazy and their 24/7 service is a joke (only when it's convenient for them). The only reason they get one star is because I can't give them zero. ***BUYER BEWARE*** crooks that take your money and leave you to fend for yourself. They don't stand behind their products or work and will screw you if they get a chance. Reporting to bbb 9/29/2019 Captains Log- As I enter the 72nd hour (3rd day) without A/C, I've left the owner of the company (Jerimy Sweet) voicemails and emails regarding his lazy and inept employees and have received no response. I sincerely hope Mr. Sweet is okay and that he is not sick or drifting alone in space without anyone to hear his cries for help. Much like my requests for help with my 2 month old, lemon of an a/c unit, are going unanswered. As I look toward the positive side of things, looking at my floor, it appears that I have lost roughly 7lbs via water-weight. Despite my hardwoods being newly refinished, they are getting the moisturizing they apparently needed (unquoted opinion of Sweet Comfort). I am very thankful that Mr. Sweet was up to date on my needy floors when I was apparently ignoring them (sorry hardwoods). As I reflect on the same tech who repeatedly told me that the issue was MY thermostat that I installed and then recanted his "expert testimony" the next day claiming that the issue is now the blower motor, I fear that I may never feel the Sweet coolness of a air conditioner that blows like like a $2 hooker just before being offed by Jack the Ripper. Please pray for me and my family's survival while we ironically enjoy our Sweat Comfort in lieu of "Sweet" coolness that we crave so much. How selfish of me :( please stay posted for more updates as the days progress into weeks. 9/30/2019 Captains Log: The time is 1200 hours on the 30th day of September 2019. I have spoken with a friendly lady named Lisa over the phone regarding when my part would be in and was told she'd call me back - that was at 0930 hours of the same day and yet to receive an update. The elusive Sweet species of the genus Jerimy has still yet to surface in the kingdom of my two month old A/C unit. I fear that although I can see the air conditioned island in the distant horizon, my only floatation device (a volleyball named Voit) has a sprung a leak where a rusty piece of fan (presumably from my air handler) nicked the seam just 4 days ago. As I fall back to sleep in my bivouac I have a flashback to my ancestor heros who made sacrifices in Vietnam decades ago and scream out in my sleep "NOT AGAIN"! Stay tuned for more updates. #SweatUncomfortService #SweetLodge #CustomerDiservice

Our AC stopped blowing cold air yesterday evening after the heavy thunderstorm. It was late…read morealready but I found Hvac Solutions Heating and Air takes calls for 24 hours. I gave them a call. Will picked up my call and asked for details how the AC stopped and what we did for the solutions. Probably while he was asking questions us over the phone, he was already diagnosing what went wrong on our AC and how to fix it . He offered to come first in the following morning and headed straight to the outside box of the AC. He fixed our AC within 30 min. We appreciate Will responded to my call even after the normal business hours and was available to come very quickly and diagnose before seeing the AC. The price (the diagnostic fee) was decent compared to the other AC repair company I called.

I highly recommend HVAC Solutions Heating and Air! Their service was excellent and the pricing was…read morevery reasonable. Will was extremely professional, knowledgeable, and took the time to explain everything so we understood exactly what was going on. It's hard to find companies that are both honest and informative, and they definitely delivered. If you're looking for reliable heating and air service, this is the company to call!

Very quick to come out and service a old heater unit. They were very helpful in fixing past…read morerepairmen's mistakes and sending me pictures/a detailed description of the problems. I also liked they did not try to sell me on purchasing a new unit. I saved their phone number and will definitely use them again!

My house thermostat had been climbing all wrek: We had children and granddaughters coming the next…read moreday. Company set us up for the hour following our call. Responsive and prompt. Technician was knowledgeable and diagnosed my HVAC pack rapidly. Having succeeded in fixing our pack, he explained what he'd done. AC worked right away. In 15 hours the house had dropped 12 degrees. Very oleasant and f