I ordered this fan, and they promised it would arrive the next day, but the product did not arrive…read more I returned the next day, and again, got the same response. I really needed that fan, but they didn't even call me to inform whether it would arrive or not. They just said I would receive an email when it arrives. I noticed I didn't receive any message, went back to them, and She showed no interest in ensuring that my product would arrive quickly. Now they told me to keep waiting for the product. Essentially, she has no interest to help me get the product faster no interest in assisting me to expedite the product's delivery. The communication is horrible when I read all the reviews I thought they are joking but not this is true. The communication is horrible.

I was greeted by a warm and friendly smile by a customer service rep as I walked through the door…read more The CSR came right over to help, immediately looked up my pickup order, retrieved it, and sent me on my way. As I walked out, I couldn't believe I was in Grainger. I go here to pick up the industrial supplies that are more difficult to find, mainly safety equipment. I may have to come here more often. At least this well run location ( I've been to some locations that were PIA).

Nice selection of stone. They have mostly the main-stream…read morepopular designs, however they did have some unique pieces. Very helpful staff.

Fantastic granite supplier. We went to two other places before walking into Atlas. Atlas had…read moreexceptional customer service and an INCREDIBLY huge selection of granite. Also, the slab room was exceptionally well lit, so it was easy to see the color variations, etc. While we got 2 very cool slabs of granite, my favorite part about this particular company was the excellent customer service. I highly recommend this supplier.

Addison Building Materials sells only trusted quality items and has a very very detailed inventory…read more They skip the junk and give you best quality at the same price as the junk knock-off. ADDISON BUILDING MATERIALS - IT'S THE REAL THING!

Thomas made mistake on cabinet drawing and blame me for it and told me that is my fault because I…read moresign the itemize list. Then I called and request to speak to the menager or someone in charge and they told me that they don't have anybody in charge. Waiting tome on cabinets also long.

If you like HGTV and the ideas they have on their remodeling shows, you will love Heller Lumber…read more Not because it's got rows and rows of glitzy remodeling ideas, but rather because after you get your ideas from surfing through Houzz and Pinterest, this is the place that will sell you the exact materials you need to do those things. My wife and I wanted to replace our rustic fireplace mantle with a smooth cedar 4x10. That's a type and size of wood that Big Box stores don't carry, nor will they even bother ordering one. (Big Box stores are all about moving quantity, not quality.) So we called Heller. I've known about Heller from my days of working in construction when I needed to order specialty doors and wood trim. I've always enjoyed working with them because they are knowledgeable, friendly and the only 'attitude' they have is one of helpfulness. Maybe that's what comes when a family runs a business and cares about maintaining a great reputation. So if you are in the market for any high-quality wood products for your home, inside or out, make Heller your first stop. Their prices are competitive, their customer service is unmatched and you'll get exactly what you need to make your home look exactly the way you want.

I needed a sheet of plywood for a small project but because of disability cannot manage a full…read moresheet. Other yards would not do a couple of simple cuts on their panel saw. Heller was happy to make the cuts I needed at a reasonable cost. Beyond that they went out of their way to accommodate my mobility issues. Good knowledgeable people, good material and an exemplary culture of caring. Too bad I can't do 6 or 7 stars. THANK YOU Heller Lumber!

Hours listed said they closed at 7:30p. Drove 50 minutes and arrived at 7:05p to have the worker…read morewave me away from the door. Fix your listed hours!

Took a finishing class, the instructor and students were helpful, showed me what i didnt know and…read morehelps me to do better.

Upon my entry into this nice clean store, I was greeted by Annabelle. A very dedicated…read morerepresentative asking me what I needed help with. I told her what I was looking for and within the minutes I was making my purchase. It was seamless. I couldn't have done this online by any means and I definitely couldn't have received this kind of service in a big box store. Shout out to Annabelle and the tile shop

Sales rep Elliott was extremely patient with me as I spent about 5 hours with him over 3 days,…read moreselecting tile for my shower and flooring. While installing, the tiler and contractor remarked how easy the tiles were to install and the quality of tiles themselves were excellent. Full boxes of unused tile were easily returned. One open box, which was minus one tile, was later accepted when we explained that box contained a broken tile and sent the store manager an image of it as proof. Some may think their prices are high, but we thought the extremely helpful shopping experience plus the coordination between the store and contractor more than outweighed the price.

So kind and helpful they have a huge variety of of knobs as well as house signage, locks , all…read morekinds of bits and bobs! Love that place!

This company is great to deal with, have an outstanding product line and stand by their products…read more I really enjoyed doing business with them.

My order was refunded after numerous attempts and after threatening to get credit card company…read moreinvolved. And leaving multiple angry voicemails. How do you run a business and not respond to serious customer concerns? I ordered the same item from another company and it shipped within 24 hours of order placement. You can't take someone's money and not provide order status. At the very at least you need to respond to multiple emails.

great family owned business. kind and quick customer service. item was received earlier than…read moreanticipated. will definitely use again.

Finally needed a new lawn mower…read more... Found a tomorrow on sale Sales staff David & Anna were a huge help Anna even went got a cart as box weighs 85 pounds. Anna rang me up right at lawn mower aisle. Anna offered even offered to load into my vehicle as she told me drive around to main door. She met me outside & we lifted into vehicle. I offered to tip her but said NO .. Employees here go extra mile be helpful & courteous!!! Kudos to Anna In & out in 15 minutes!!!

I drove all the way out here during my Christmas tree shopping adventure because it was the only…read moreone in the area that had the specific tree I was looking for in stock. I wanted to see it in person before I ordered it. They had it on display, along with a ton of others (more than any the other two Lowe's stores had on display). The store was well-organized and the staff was friendly. Can't really ask for much more from a big box hardware store.

The folks at North Castle are really great. They patiently helped me define my custom trim needs,…read moreget it all spec-ed out with a good price (and low shipping cost!), and then fabricated it all quickly. As a first-time, far-away customer, I was hoping for good and got EXCELLENT. The custom cherry trim for my zen-inspired bathroom remodel is going to be a highlight of the entire project. It's staged in my art studio, ready for finishing with varnish (almost no final sanding is needed), and then will await installation. I'm very impressed in this day of lackluster, uncaring and incompetent people running businesses like this. They seem to care and delivered a really great custom result.

From the owner: North Castle Hardwoods comes from 37 years of hardwood industry experience, now supplying furniture…read moreand hardwood products to contractors, homeowners, and woodworkers alike. Get your home furnishings, custom countertops, shelving, or supply whatever project you need at North Castle Hardwoods. Shipping around the country, available for local pick-up, and soon open for walk-in retail.