Ordered 4 yards of concrete for a dog run and a shed. As a homeowner, I wasn't exactly sure what I…read moreneeded, but their sales rep helped me out! The concrete arrived on time, and they gave us a whole hour to unload it, instead of the customary 7 minutes per load. Both projects turned out great, and their customer service was excellent!

Put a fence up on my neighbors line. Maybe 5 yrs ago. The new owner moved in. Call these people…read more Would not fix it. Warranty only was covered under last owner Without changing them. It leans. Pulling apart. Looks like crap.

beautiful job. exactly what I wanted. Victor walked through everything and made sure we were…read moreinvolved in every decision. definitely recommend.

Hired this crew to fix some metal fence posts that were coming up out of the ground. The price was…read morevery fair and they did a good job!

Per Cook County Public Records, Custom Built Fence has been involved in a civil suit, with a Karen…read moreT (I am redacting the last name, but it matches the owner's name on the certified letter I was sent) listed as a representative of the business. Edit: to be clear, I am stating this as to why I believe the "Karen T." who contacted me through Yelp (who has no reviews but has posted oodles of photos to this business) is not a random stranger, and is, in fact, associated with the business. This means business employees contacting me after I asked they not. I'm not going to be snarky and point out that all the conversations between Jan and I were posted via screenshot, by me. Including Karen's unredacted email. I posted about my experience and added the facts so others may judge for themselves. I included unedited screen shots, Jan commented with edited copy/paste data. Use that to determine what you will. End edit. I am being contacted, again, after I requested they leave me alone. To Jan, Karen, and Custom Built Fence - I request that any further communication be through your lawyer (as stated in the letter). I refuse to allow you to intimidate me, and maybe you'd have been able to offer a reasonable fence repair estimate (under $23k) if you weren't wasting $7 to send me a certified letter threatening to sue me. Or maybe not.

Terrible experience. High pressure to pay deposit. Promises that concrete coatings will not affect…read moredoor clearance, but it does. They would not cover cost to repair damage to bottom of door due to their negligence. They show up late and leave early. Office staff is not helpful. Gary is nice until the job is done, then he talks down to you after the job is finished. They don't tell you they drive an hour and a half each way to get to Milwaukee until they start the job. I highly recommend you find someone else. Save yourself a lot of aggravation!

I'm a little late with this review. 21 years ago White Rabbit installed in a former bedroom a…read morecomplete office set up including wall mounted shelves, desk with counter and huge file drawers for client work. It was great then and has stood the test of time. Fast forward to the modern era. One of the file cabinets was inhabited by a ghost and would randomly slide open. White Rabbit sent a tech (carpenter) out, remounted the cabinet and successfully exorcised our ghost. And the kicker, no charge, still under warranty! Thank you W.R.

Total Home Improvement just completed a second project for us. The first was a kitchen remodel and…read morethe second was a master bathroom remodel. I selected Total Home Improvement for my second project because of their commitment to high quality work. Garret lead us through the design phase, Keith managed the project day to day and and Abigail assuring materials were ordered and on time. This team works well together and does not take any shortcuts or compromise in any way. All workers are friendly, professional and ensure proper clean up at the end of each day. I highly recommend Total Home Improvement.

I do not recommend Total Home Improvement, LLC (Third Lake, IL) for a kitchen renovation. I hired…read morethem for my kitchen and my experience was far from satisfactory. I initially agreed to choose THI for my project due to the good reviews online and recommendation from my designer who thought it would be easier to have THI be my contractor since I was already ordering cabinets and tiles from them. My initial consultation with the owner, Aaron Glenn, was great. He seemed to understand the entire scope of the project but ultimately fell short at time of contract signing. There were significant discrepancies, and I felt like I was gaslit on multiple occasions. This company subcontracts almost all of its work which resulted in major inconsistent quality and communication issues. Major delays occurred due to incorrect supply orders and measurements, and the company (Aaron) showed absolutely no willingness to offer apologies, sympathies or compensation for these setbacks. The most concerning aspect was his unprofessional and unethical behavior regarding a final punch list of incomplete tasks and a remaining balance of $2000 of a total $138,000 project. He demanded payment onsite without providing an updated invoice and even threatened to dismantle my kitchen if immediate payment was not made via credit card. He was assured multiple times that payment would be sent after final work was assessed by my designer, just as I have been doing for the $135,000 of work previously completed but he refused to leave my home. I ultimately filed a police report and am still contemplating legal action as he has threatened to put liens on my property. Based on these experiences, I would NOT recommend Total Home Improvement, LLC. If you decide to still pursue this company, make sure you get everything from the owner in writing during your initial consultation. It is critical you have him sign a delay of work contract (clause dealing with delay in performance) and a waiver of lien so he cannot threaten you as he has done with me. If he refuses, that is a red flag, and you should reconsider this company. Good luck on your renovation project and God speed!

Just pathetic. We signed a contract with them and they refused to complete the job because we were…read moreasking about clarification about something that their sales agent told us that did not match the quote. Then they were offended because we said it was surprising that they did not have the ability to prepare even a basic sketch. Just not porefssional. Be very careful if you consider using them.

professional service in quality doors look no further go to door done right. they installed double…read moresteel doors fantastic job highly recommended look no further thank you five star seller.

Bruce was very eager to do our project - things went very well for the majority of the project…read more There was a small blip when the wood floors were completed. Sam instructed the floor people to figure out a quick fix for which there wasn't one. The floor people were very upstanding & finished it properly, much to Sam's disinterest. We were also interested in several smaller outdoor projects that were to begin when the weather improved. We were promised that we'd hear back - never did. Someone else is doing the work now, as the summer comes to a close. While the work was great, the follow up is suspect. I guess the larger projects are of greater interest.

We considered expanding a first floor powder room into a full bath and approached AirRoom and some…read moreothers a couple years ago, basically told that we couldn't do it. Then my wife read an article about Regency and we called them for their opinion. Bruce sat with us, looked over the space, and said it wouldn't be a problem. He provided sketches of what we could do, for what we considered a fair price, and we agreed. Finished today! It's beautiful and we couldn't be happier. The crew that did the job really knew their stuff, showed up on time, put protection down and all around, cleaned up when they left for the day, and were generally top notch pros. Maciek and Roman were the two stars but others who came on one day or another were all good. My wife and I are happy that we used Regency and would recommend their services to anyone.

I will start out with the positive in this. Our vinyl flooring is beautiful. However, Adam, the…read moreowner did not conduct himself very professionally. When asked to come to our house to see the cracks we were concerned about as the flooring was in the process of being installed, Adam was rude to us over the phone. He came to the house, but with a chip on his shoulder. The finale of this was his temper tantrum when he had come to see what we thought were imperfections in our floor. He looked at it and got agitated. Then he said these are all knots and I am leaving (in rude manner). With that he rushed to the door, slammed it as he exited and sped off our driveway. Though we love our floor, we do not appreciate how we were treated by the owner.

Well Adam did it for me again on my new kitchen. All work was completed by his team on this…read moreproject, cabinets, counter, electrical, plumbing, and tile. Including creating a custom mobile island for me. Project was completed on time and on budget. I couldn't be happier! I'll never use anyone else for my home projects.