What a great experience!! I bought my bed and it was delivered the same day!!! Friendly staff at…read morethe store, on the phone, and also the delivery people. What a wonderful experience! I had the best night's sleep last night that I have had in years on my new bed!! I highly recommend the Mattress Source. Thank you!

I liked the fact that they sell factory direct (no middleman) and their mattresses are Michigan…read moremade. The East Lansing store manager, Chris, is very helpful. I called him for information and then my son went in to try beds. He was there for about 45 minutes. My son reported that no one bothered him, they let take his time and see how they felt. My aon had to go to work so I finished the transaction over the phone. Delivery was quick and they were very accommodating. The entire experience was easy and pleasant and my son loves his new bed.

Staff was very courteous and Ray was especially helpful in picking out a comfortable, durable…read morecouch. He listened well and has great knowledge of the products. We love the couch! Pricing is very reasonable throughout the store. Definitely will be back.

We went to several furniture stores in Jackson looking for a couch. We didn't like the prices or…read morestaff. When we got to Jackson Furniture Outlet the first thing we noticed was how courteous the staff was. We got the couch we wanted and didn't even hear how we should go with a more expensive one. We knew what we wanted and they let us get that. They were great and let us look around instead of bothering us trying to get a sale. When I needed help though the employees were there to help. It was the best experience I ever had shopping for furniture and will be going back there for future purchases.

This place is excellent. The sales people all the way to upper management are exceptional. They are…read morewilling to work with any specific need that you require for a mattress at a reasonable cost. Yes, they are small but their customer support is off the charts. I would recommend them to anyone!

Purchased both of our guest beds from here. Service was great. The owner was very personable. Great…read morevalue for the beds with basic easy to assemble frames.

Chris was SO helpful in assisting me in locating a mattress for a friend of mine. She has many…read moredisabilities and doesn't drive but desperately needed a new mattress. Chris helped us find one she could afford and she is beyond excited to have this new mattress. She calls me every other day to tell me how well she's sleeping and how much she appreciates her new mattress. Thanks for your help Chris!!!!

I typically only post about restaurants. But doggone it! This Bob's experience made me pull out my…read morephone ... First of all, we only went in to "look around". I'll be doggone if I didn't leave out with a new couch! LOL Austin greeted us at the door and I'll tell ya ... I knew he was gonna end up selling me something. He was soooooo personable. So respectful. So sweeet. Pimp was sold when Austin invited us to have some free ice cream in the cafe (even though I told him we were "just looking".) We found EXACTLY the kind of couch we were looking for. We were flip-flopping between that and actually a more expensive one but Austin pointed out some things that helped us realize that higher priced one wouldn't work. THEN, we found out we could do 12 months same as cash. Pimp was sold. Oddly enough, the trip to the ladies room sealed the deal for me. The bathroom was tidier than my own at home. But when I asked Austin about whether they still "Scotch Guard" the furniture, and he explained how their company "didn't trust" that product to be safe for their customers, but had a protection policy instead ... what the helllllllll! We now have a new couch. Austin ... if you ever decide to sell cars ...

I believe Bob's current financing practices are deceptive and potentially predatory toward…read morefinancially vulnerable consumers. I have been a Bob's customer and currently have a $7,400 Bob's credit line through Wells Fargo. I am still paying for a couch purchased from Bob's. I recently discovered that Bob's ended its relationship with Wells Fargo and will no longer accept my existing credit line for new purchases. I received no noticeable email, letter, or other notification from Bob's informing me that a credit line obtained specifically to shop there would become unusable. I can continue paying Wells Fargo, but if I want financing at Bob's again, I must apply for new credit. After researching why Bob's changed lenders, I became more concerned. Bob's replaced Wells Fargo with Synchrony as its primary financing provider and offers additional financing through companies including Fortiva, Acima and American First Finance. Bob's has publicly discussed higher approval rates and higher approved credit amounts under its new program. The Synchrony MyBob's Card currently discloses a 34.99% regular APR and up to a 39.99% penalty APR. Even more concerning, Bob's own disclosure states that Acima's standard 12-month lease-to-own option may cost MORE THAN DOUBLE the cash price. Bob's markets itself as a "discount" furniture retailer while offering increasingly expensive financing alternatives to consumers who may not qualify for traditional credit. Those consumers are often the people least able to absorb extremely high financing costs. I cannot claim to know Bob's intentions, but I believe this business model deserves consumer scrutiny. There is a difference between expanding access to furniture and creating progressively more expensive ways to complete a sale when a consumer cannot qualify for conventional financing. In my opinion, marketing "discount" furniture this way can leave vulnerable consumers paying anything but a discount.

As always, great service and great prices. This is my third purchase from Joe and his crew. It is a…read more450 Mike round trip drive and the price was still lower than buying in our hometown. You are doing yourself a disservice by not visiting these guys. Thanks Joe, Thanks Steve. The Cannons.

The staff and owner are amazing. The Wednesday before Thanksgiving, I needed to replace my couch…read moredue to severe hip pain and no other store was willing to part with a floor piece, and I understand that they need it for Black Friday displays. The salesman related the situation to the owner who in turn agreed to part with an amazing couch and I have somewhere to sit that allows me relief from the pain. This is one of the best and most wonderful retail establishments that I have ever set foot in. All that being said, we paid half of what we were looking for elsewhere and received a better product that also happened to be Made in America. Not to mention that they delivered it after 3 pm on the Weds before Thanksgiving! AMAZING

Fantastic ! The Wife and Myself do not purchase furniture at any other venue since Dave N. does…read morehis utmost in helping us out in redecorating these past 6 months. He is so knowledgable. All that we bought had to be ordered so we were at the mercy of the manufacturers. Dave calmed our fears and remained in regular contact with us during the crafting and transport of our pieces. Mr. N's delivery crew did a wonderful job of bringing the bedroom and living room articles into our home and placed them carefully in their places. All were delivered without damage. Our home is a show place now.

You get great quality and awesome customer service at Wilbur's. Dave is amazing and he really…read morewants to make sure that the customer is satisfied. We buy our furniture from here and will continue to do so.

We have bought several pieces of furniture from Russell's…read more They stand behind everything they sell & most is higher quality furniture. If they Don't have what you want in stock, they will order whatever you want. Great delivery. & set up service.

You certainly impressed my friend. She needed three small dressers for her Grandchildren. She…read morechecked other places no one had what she wanted. Other places had an out of this world price tag just for delivery ($1200.00) So I suggested she try Russell's Country Store. Oh my you had exactly what she needed and no delivery charge. She was so happy she even bought a new Dining Room Table! Thank you once again for being such an awesome place to shop!

Do not buy a mattress here. They are only here to prey on the people of BC because they have no…read moreother options. I've purchased 3 mattresses here in the last decade and all 3 were crap. All 3 times I either dealt with Gus or Trent, who are very good at their jobs. The first one (2016) was cheap at $400 because we had no money. Cheap in the sense that these were way overpriced mattresses for what you're getting to begin with. Within a month It started sinking in like we were bouncing bowling balls off of it every day. It looked like it had potholes. We had to tolerate sleeping on that crap for 2 years until we could afford a new one. So two years later we had saved about 1k which I know still isn't much, but we paid $400 for a prison cot there already, apparently. We spent $800 on a $950 mattress. It was amazing at first. And then just like the last one, it began sinking in in various spots on the bed, this time within 3 months. Wtf? What happened to mattresses lasting at least a decade? We can't even get through a year! I'd be happy with 5 years at this point! We don't have kids that play around on the beds, I weigh 120 lbs and my husband weighs 170. What is the problem now? So instead of admitting we waisted our money AGAIN, we spend the next 4 years switching out bed frames thinking thats the reason things kept screwing up. 3 bed frames, several foam pads, giving up and putting the mattress on the floor, and 4 years later, we need another mattress AGAIN because we're friggin broken in our 30s because our bed was so uncomfortable. This time we looked around first, for months. The timing was bad being shortly after covid so it was difficult to find a mattress store that didn't close down. We attempted to order a mattress online twice, but it was too expensive and we didn't even know if we'd like it. The only other mattress store that was open with displays was in Grand Rapids and they don't deliver to Battle Creek. So here we were, once again in 2022 stuck with having to buy a mattress at this store. I get now why they're still here, because they're it! No wonder the quality doesn't have to be great. But we were convinced we just needed to invest more money into a decent mattress. This time we threw down $1400 on a $1495 Sealy Posturpedic. I was so excited. That mattress was a Godsend, for almost a year. And then the same friggin thing started happening. It was slower to start, but once it started, the mattress was crap just a couple of months after that. It sunk on both sides leaving a huge bar down the middle causing no area on the mattress to be comfortable at all. Now its 2026 and most nights we sleep on our 10 year old couches so we don't wake up feeling 80 years old. I am so over it! So I called Sealy to let them know that their mattresses are crap. I've never done that before, but I was heated. Thats way too much money to have them die in less than a year. They told me, after laughing at what we paid for it at a "discount store" , that those mattresses didn't meet full quality control, so they didn't go to the big box stores for that reason. They went to discount stores AND they're supposed to disclose this. He told me they wouldn't even have honored my warranty in the beginning because of where we bought it. They are final sale mattresses because they're essentially crap but still legal to sell at a discount. Nice. So there you have it, folks. No matter how much you spend at this store, you will be buying junk and you will spend more trying to fix it than its worth. Save your money and order direct if you live in BC or you will just get taken advantage of because you have no other options. We almost have enough for a new mattress again and I will be ording direct from Sealy this time with a ten year warranty. The way it should have been. You guys, Trent, should be ashamed of yourselves for ripping people off the way you do. I will make sure as many as many people as I can in this community know it too.

Great service with delivery. Was able to talk down the price to a more reasonable amount.read more