HORRIBLE, HORRIBLE customer service. Buyer beware!!!! I called them on a Friday to pay and pick up a transmission, that they can't give me info on, from them. I decided to purchase anyway because they were cheap and somewhat close( took me an hour and forty five mins to get there. Since I called near closing, they mentioned that I should pick up the following Monday but cautioned to NOT COME until I received a phone call from them. Monday comes, I had called them around 11am to get an eta on the tranny, they mentioned they'll call me once it's done because they were in the middle of taking it out when I called. I got this call @ 1245 pm saying that the job is done. Keep in mind I did not get this message until 2pm. In this Voice message they said that I will need a trailer or truck in order to pick it up and they will not load it into an SUV or a Van. Since I don't have either of those I went with what I had which is a 2007 Mercury Grand Marquis LS which can hold about 3 whole bodies in the truck. Plus, I took the spare tire out to create more room. Once I got there, the lady at the window asked if I could pull up my voice mail to hear back what she'd left, then she said said that they would not load it because I brought a car. I had mentioned to her that they had never said anything about a car but since ya'll won't load it and this is all that I have, let me just get my money back and we're good. After she told me NO!! I asked for the owner. Another guy comes out angrily, chastising me about not listening to my voice mail and how he is not responsible for any damage that this transmission may cause during transportation. When I told him that I wasn't concerned with that he proceeded to cut me off any day well if you want to damage your shit, let me see what you have? I then told him since he is " not responsible for liabilities that I am okay with, and it's uncomfortable for him to do what I asked plus he was yelling, cussing, and rude in his tone. I asked for my money back. He said he did not pull out the transmission for free so I am shit out of luck. Call my lawyer if I have an issue. Well sir that's exactly what I did!! If you have any sense at all and at the end of the day get what you need and pay for, I'd HIGHLY suggest go somewhere else. These people are rude, not hospitable, and just down right scam artists. Do yourself a favor and go ANYWHERE else besides them!!! read more