Rude and unfriendly, spoke to like I was an idiot I paid to have my Jaguar scanned, which he did and I got handed a scrap of paper, he told me to order an intercooler, I spoke to someone at Jaguar, he told me that would not cause the issue, I ordered the part he advised and that cured the fault I was charged £25 Richard Straffen quoted a £150. I still needed the codes for another fault so I called Richard Straffen he was really rude I told him I had paid for the codes he said I am busy take it to Jaguar. Do not use. Customer service non existant and over priced for a back street garage and clearly miss diagnosed my problem and tried overcharging me. Then rude on top of that! I will take my car to someone that appreciates customers and doesn't try ripping you off! read more