I have relied on Dr. Prouse, DDS from his early days of practice; at one time I was forced by Insurance to go to a different provider on 2nd in El Cajon, it was a horrible experience. Fortunately, I was able to eventually get back to Dr. Prouse and I won't go elsewhere as long as he and staff are offering their excellent services. read more

Could have been much better, sarcastic moody front desk girl Gaby, if you are trying to keep a patient maybe don't comment on my child who was also a new patient. Dont roll your eyes because I did not have my xrays from my previous doctor, then loudly talk about it while im sitting there in the office in front of you. Also if you had an online option for me to complete paperwork , why give me a giant pile of forms to hand fill out if I could have done the electronically while I was there , then make it seem like you're doing me a favor by still agreeing to see me 30 minutes after my appointment time. I was placed as a last minute appointment, and did not realize I missed a call to me for patient documents and xrays before the appointment , also my husband set up the appointment for me and spoke with the office first ,I thought they had already collected my insurance info and all the pertinant info needed, so by the time i showed up 15 min early , i was under the impression this was taken care of. Doctor Prouse did not engage with me regarding my treatment , he talked over me to his hygienist, who was overall "nice", but really what I experienced was poor bedside manner, I asked for an estimated copay from front desk (Gaby), she said someone else would call me back with this info and they never did, I was told I needed a deep cleaning which is basically more money in their pocket, I have been regularly seen by my previous dentist and have never been recommended anything outside of a regular cleaning. I asked to opt for just a regular cleaning moving forward but the front desk refused to schedule me for it unless it was the deep cleaning, my husband and I both pay for good dental insurance , so I am wary of places that are only concerned about making money off of people. My mom is also a new patient and I am concerned for her well being and this office taking advantage of her. I much rather pay out of pocket to stay with my previous denist, as he is now out of my insurance network. I regret stepping foot in to this unprofessional establishment. On top of that, they wanted to charge me for a no show to an appointment they never confirmed with me. Just feels like a scummy dental office. I have also worked for 2 very great dentists , who have both now since retired, and bedside manner and customer service and patient care is what it should be about. Not whatever this was, I would start with getting rid of the rude girl Gaby. read more

10/10 would recommend!!! Started at the front desk, the ladies are so kind and welcoming. Dr. Prouse was funny and worked so quickly to repair my chipped tooth! I've been terrified of the dentist since I was a kid, but I had a great experience and will definitely be returning! read more

On September 16th, 2024, I was in extreme pain in one area of my mouth. Dr. Prouse showed such compassion and wisdom on how to treat the situation. I ended up getting a tooth extraction by Dr. Taylor at Center for Oral & Facial Surgery in El Cajon. I was treated with courtesy and compassion. I am so Thankful. Sincerely, Carol Anderson read more

His staff is great and welcoming. The problem is Dr. Prouse. Gave me the creeps. Could not stay on topic and was quite rude. I do not understand the good reviews! Asks inappropriate questions that have nothing to do with dentistry. read more

I am so glad to find Dr. Prouse! After having a long and slightly nightmarish dental story, I decided that it was imperative to find the highest quality and most knowledgeable dental professional. So, as any doctor does, I looked up and down and all around searching for the most well educated dentist who is recognized by his peers. I called the top five offices and found that Dr. Prouse was kind enough to see me within one day. I called on a Sunday. Once there, I was greeted by upbeat and helpful Receptionist and was provided an opportunity to meet Dr. Prouse before making it into the exam room. The Dental Assistant was kind and gentle. She even softly sang lyrics in a beautiful voice to background music once and again. She even brought me a light blanket to cover my legs per my request. What a gem of an employee! The visit was overall a welcoming experience and Dr. Prouse was a good source of information and explained my treatment options thoroughly. I am one hundred percent satisfied with my new dental clinic and confident the care is of highest quality. read more

Richard S. Prouse, DDS - Happy and healthy teeth! No overselling and expert care! - General Dentistry Near Me - El Cajon, California

If you need a recommendation for a dentist. I Can't say enough good comments for DDS Prouse. Besides having a great calming demeanor (both him and his staff) he's extremely talented at his craft. I barely felt the needle for numbing. He also takes great care of my wife who is extremely particular when it comes to dentists. She also has the highest regards for DDs Prouse. Bottom line go here, thank me later. read more

I have been going to Dr. Prouse's office for years. I go to this office because I like the Dental Hygienist, Ashley. Ashely is very thorough and get me out of the office quickly. The office is very clean and the staff is friendly. The Office Manager, Bea is helpful when it comes ot billing. read more

I can't express how grateful I am to have found Dr. Prouse. Upon entering the office you are always greeted by Bea. She is not only helpful, attentive and prompt, but most of all she is very kind. If you have questions, concerns or need anything she is always on top of it. Dr. Prouse is so gentle, patient and thorough. In over the past five years I have walked out not only happy, but with great results. I literally have referred dozens of people here, and then they refer their family and friends. The work Dr. Prouse has done for me and my family is always top notch. Funny side story.... I started a new job about a year ago and a coworker and I were talking about dentists. I go on to say how much I love mine. She tells me my dentist can't be better then hers. Well...... I told her mine was Dr. Prouse and she begins laughing and tells me that is hers too. Lol! She also has anxiety about dentists, and she said she would never leave Dr. Prouse, he truly is the best. Hope this helps someone out there read more

I am so grateful for Dr Prouse! It's so incredibly difficult to find a competent, knowledgeable dentist I've been through the gamut but look no further. His office is warm and welcoming which instantly puts someone like me that has dentist anxiety at ease. I couldn't have been more relieved with the experience. read more

The man! Regret ever going to any ither dentist. Staff is amazing and Prouse is awesome and conservative with his recommendations. They also have their own in house insurance. Love it here! read more

Dr. Prouse has taken care of my dental management for many years. Tried another Dentist for a little while, closer to my home. Such a mistake. His office staff has a dedicated efficient follow up customer service theme that parallels the doctors excellent bed side manor. He used to take care of our sons until they grew up and moved away. When they are home visiting they always ask how he is doing. I tell them to stop by his office and say hello. I'm sure he would like to see them again. They have what we all expect from a professional Office which is plenty of experience to keep your teeth at 100% and great pain management during appointments if required. read more

Have a big anxiety when it comes to seeing a dentist. Dr. Prouse and staff have seriously been a relief when I'm scheduled to come in. It's always been easy, pain free and no anxiety. Glad I found them. read more

Best dentist around. Dr. Prouse knows what he's doing. He's hilarious and keeps you calm through your whole procedure. The whole staff is great! It's a family affair! He treats each patient like family. I drive all the way from Escondido to have work done at his office. Recommend him to everyone I know read more

I was referred to Dr. Prouse's office by my neighbor. I have horrible anxiety when it comes to going to the dentist. Dr. Prouse and his staff are great! Friendly, honest and very helpful. Bea, the Office Manager is always so great. She has helped me after hours a few times and gone above and beyond to get me seen at the last minute. I am a self paying patient with no dental coverage and they have been very helpful in helping me spend as little as possible. read more

I'm so thankful to find a caring, professional doctor who is trustworthy and dedicated to his patients. I have had to many problems with my teeth. Needless to say, I really hate getting my teeth worked on. However, Dr. Prouce was awsome. He made me feel comfortable and at ease while working on me. He is out to make you feel better, not to get your money! He will only do what is right and best for his patients. His staff are all so friendly and kind as well. I promise you, you won't want any other dentist once you have had Dr. Prouce! My many thanks to him! read more

I've been coming to Dr. Prouse for about 8-9 years now and I've never had a bad experience. Love all the ladies up front and they always try their best to accommodate to my changing school schedule. Always get the best cleanings for great prices. I can't complain, I'll be a customer for as long as they are open. Thanks Dr. Prouse & team read more

Omg! Im not a fan of the dentist but who is??? But walking into this place is the best feeling ever they all are so sweet and welcoming..

Horrible! I thought I was in the wrong office. I felt I stepped into a therapy session and I was the therapist! This guy began to rant and rave about his miserable life and how horrible his staff is-while they were present! He even suggested I come work for him and replace his long time office mgr!!! If he isn't loyal to his staff, why should I be a loyal patient?? Not very classy. And I should have been paid for having to play counselor. Thanks but no thanks! read more

My fiancé and I both left here with more issues than we came with. I went to have two cavities filled and once the numbness wore off I had so much pain in both teeth I couldn't eat on that side. I went back about a week later and he thought the pain was from my bite (even though I told him it wasn't) so he drilled the tooth for maybe 10 or 15 seconds and said I was done. I told him it still hurt but he sent me on my way like I was taking up too much time. My fiancé also had a crown done here and two days later he was in excruciating pain to the point where we searched for an open emergency dentist in the middle of the night, Dr. Prouse ended up doing a root canal and a crown the next day. About three months later the crown fell off and there's a huge open hole in his tooth. We have since gone to a different dentist who said the root canal was not complete. We thought we had found the perfect place because the office staff is so nice but every time we left an appointment we had a new issue that was going to cost thousands of dollars (after insurance). It felt like they were just trying to make money and the Doctor didn't care about us or listen to us. We take good care of our teeth so there's no reason why we should have these never ending problems. read more

Doctor Prouse and Ashley make an amazing team! I just went in with so much pain. They busted out a root canal with NOOOO pain. I tell my co workers it's like a therapy session. I could fall asleep everytime! He's hands down magical! Thank you for running such an amazing office! Patient care really shows here! read more

Another great experience at Dr. Prouse's! Crystal, my hygienist, was thorough, friendly, and very informative. She spent a great deal of time discussing gum pocket length and answered all of my questions. She also seemed genuinely interested in my response about day to day life questions and that she wasn't just trying to make small talk. The new receptionist, Jenna, was very kind and helpful. I love a "Cheers" atmosphere when I go places, and to have everyone know your name. It was my first time meeting Jenna, but I can already tell I will get the Cheers attitude with her. And no cavities, yay! read more

Our entire family goes to Dr Prouse and we would not go anywhere else! Even though we have to make the drive from Orange County, we do so gladly because he takes good care of us, does great work and he and his staff have always treat us well! I recommend him to anyone who lives in San Diego County and even to people who live in Orange County. A lot of people complain about their dentists to me - how they find extra work and charge them for things that didn't need to get done and I always tell them to go to Dr Prouse because that never happens in his office. read more

Highly recommend going here. I used to think I was getting my teeth cleaned at my last dentist office, until I came here. They take their time to make sure you're getting the proper cleaning. From the Dentist to the front desk, everyone is friendly and makes you feel comfortable. Definitely five stars ! read more

Dr. Prouse missed a diagnosis on routine x-rays, the result, extraction and expensive implants! He originally admitted his mistake and offered to pay for costly procedures at another office. Then, he went back on his word, basically saying sue me........my advice ......find another Denist who is honest, thorough, and stands behinds his work! Richard Prouse is none of those. read more