Dr Bingham was great. I went forward with eyelid procedure and was amazed at how little pain there…read morewas. Especially considering how delicate the tissues are. During healing i had a concern and dropped by with no appointment. His team took immediate care of me and Dr Bingham was great. I was pretty nervous about doing this and could not be happier with the care and outcome.

I've had appointments where a particular receptionist ignored me. Not appreciated. Dr. Pulska…read moreand the rest of the staff were fine. My problem is with the eye glass department. I picked out a pair of glasses and got them fitted. I went to pick them up and they were the wrong strength, so I had to wait another week to get the proper strength. When the girl rang up my bill she just kept scanning in bar codes upping the bill $265 more over what I expected to pay. Couldn't believe it. I ended up paying $565 for a pair of glasses that literally fell apart after 2 years. I've had less expensive glasses that lasted many years. This price included my insurance too. I will not be going back and not recommend buying glasses there. The contact prices were very reasonable though. They won't give me more contacts because of my age and cataracts. Why can't they just give me cataract surgery and then contacts again?

I have been a patient of Dr. Shuppe for over a year. I am always seen on time and he and the entire…read morestaff are always pleasant and professional. I have great confidence in Dr. Shuppe's expertise. I am new in the area and had established relationship and trust with all my doctors in Los Angeles and was hesitant to try new doctors. Finding him was a blessing. If you are new in town and looking for an optometrist- I highly recommend Dr. Shuppe.

AWFUL, AWFUL, AWFUL.....Go elsewhere. They keep asking for money even though I've already paid…read more$400, they are now asking another 400! They haven't even treated me yet!!!!! Beware!!!! The staff was rude, the office person was very difficult to understand and all in all, it was a poor experience. I will go elsewhere from now on

I had a hit to the eye and was worried about a scratched cornea. I had never been to this clinic…read morebut called and the doctor was willing to squeeze me in same-day even though they were full. I'm one who has anxiety surrounding anything eye-related and have had bad experiences in the past. Dr. Hoover was calm, patient, down to earth, wasn't pushy, and took his time to thoroughly explain things to me. It was the first eye exam that was positive for me. I'd recommend him to everyone! Their pricing is affordable as well.

The receptionist was unwelcoming , set the mood in the office poor. She came up with excuses not…read moreto even go look to see if they had samples in for contacts. then refused to give me my eye prescription written out until I ordered from them. they also tried to charge me over $860 to get contacts from them. People go online for your contacts this place is a joke and over priced. I genuinely will no longer be going to this office just because of that. The office may have upgraded into a better facility but down graded in staff. Any Optometry doctor can get you a prescription, do not settle for entitled unprofessional and poor customer service. I'm giving this two stars only because Dr. Hoover is a nice guy and very professional. He just has poor staff.

I was going to let this entirely weird experience go until I read these repeated references to the…read morerudeness of the staff and other issues which I also experienced. First of all I went in to get tested for glaucoma and cataracts but was subjected to an endless eye exam by an impatient rude condescending know it all early 20 something demanding I answer the questions in a very black and white manner. I assume she cowed most of her "patients" (though she was clearly some kind of tech) into responding the way she wanted them to. I mentioned to the doctor my concerns about the testing being off as a result though he said I needed glasses and he would be concerned about my driving and added " Let me put it this way you would never pass a DMV eye test. I said I begged to differ with him as I had passed a DMV eye test, without glasses, a few weeks prior. Though I can read 6 pt. font without glasses, I didn't want to risk the safety of myself or others so on his recommendation I filled the "prescription". I ordered ( progressive) bi focal and (transitional) sun darkening lens with anti glare and scratch protection. As the weeks wore on though I wore the glasses frequently I saw little to no improvement in my vision wearing them. My chief presenting concern was not seeing road signs at much of a distance however the glasses made NO IMPROVEMENT at all in that regard. Also I cannot wear them at all on my computer though they said they would improve my ability to read on a computer screen. Then I discovered the lens were not transitional and did not darken in sunlight at all. They said I was confused about the terms and blamed me for the error. THEN they tell me I owed an additional 67.00 they tacked onto the bill. Also I received an additional bill for thirty dollars after already paying nearly 400 out of pocket the total bill being almost a thousand dollars. FINALLY I called the billing department who CLEARLY assured me I did not owe the 67 or 30 dollar additional charges. While relieved I had a sinking feeling this would not be the end of this matter and sure enough, it wasn't. Like many said you can't call and ask the simplest of questions on the phone. THEY SAY they will call you back but don't or even bother to let you know when your glasses are ready for pick up. ALL the staff I interacted with seemed short not rude really, but were almost without exception, humorless and VERY condescending. Even the last person in billing who was nice enough to finally split the 67 dollar added fee in half (none of which I should have had to pay) but had to tell me the transitional lens which darken in sunlight are called progressive when indeed they are called transitional . She also had to add at the end of our conversation how PEOPLE don't like being on the other side of anger presumably she meant mine, though I was not angry only irritated and just trying to get my needs met and trying too hard to get them to be accountable which was a waste of my time and energy. Her creepy gaslighting behavior kind of wrecked the positive aspects of her knocking off half of the 67 dollar added fees as well.

My wife and I went in together to get yearly eye exams. We have only been here in Salem a year so…read morehad to choose someplace. They seemed to do a good job but when my wife went back to pick up her glasses she couldn't see good out of one eye. This had never happened before. Was told she had to wait a week before they would do anything so to try wearing the glasses. She did not as she couldn't see out of one side of glasses. Went back and then had to wait another week for an appointment. They then took a long time evaluating her and told here she had cateract in the one eye. They billed for a comprehensive eye exam but didn't find the cateracts the first time. Didn't tell me I had cateracts either but knew I had some in both eyes from previous eye exams but I dont need glasses except for reading. My wife got another pair of glasses a couple of weeks later after the second exam. Still can't see clearly out of one eye with glasses but it is better than the first pair of glasses. We won't be using this place again as we both don't trust them after all the issues that they should have caught the first time. They are friendly and try to help but in the end need to do better.

I actually fly here for appointments. The office staff and my retina specialist are all highly…read moretrained knowledgeable and professional. I wish they had Velada light treatments.

Exam and tests for wet macular degeneration and declining vision. Dr was cb knowledgeable and…read moreinformative.

Entire exam conducted by tech trained on the job. Although, she seemed knowledgeable, just expected…read morea MD for more than $200. McDowell came into room, sat with her back to me, misnamed my symptoms twice although I was very clear in my explanation. Told me to use the same over the counter eyedrops my truck driver boyfriend recommended. Worst interaction with a health care provider and that's saying a lot 'cause I've been a nurse for 20 years. Do not recommend.

Dr. Harrington has been treating my husband and I for several years. He is very professional yet…read morepersonable during our office visits. We frequently bring our toddler with us and he has always been welcomed. Eye Care Physicians and Surgeons has been very flexible when scheduling our appointments which we greatly appreciate. We've purchased glasses and sunglasses through his office. This summer we purchased a pair of sunglasses for our 3 yr old. The staff helped us pick out a pair our son would actually wear. After trying on numerous glasses their courtesy and willingness to help never faltered. The remodel of the downtown building is gorgeous. I see it as a clear commitment to a high quality practice with the thought and investment that was put into the design and construction materials.

The front desk receptionist was very inappropriate and proceeded to have a ten minute conversation…read morewith her sister in law while the other receptionist actually helped an older woman and i proceeded to stand there waiting. Not a great first impression. I came here to get my eye checked due to pain i have been having and standing in the bright doorway waiting to be acknowledged is rude.

I had 2 appts with Dr. Martin Morris. His customer services definitely leaves something to be…read moredesired. He was rushed both times, arrogant, abrupt and seemed offended when I asked clarifying questions. Questions I only asked, because he did not explain things well. Dr. Morris's last words to me were that if he couldn't find the problem when he dilated my eye at a 3rd appt, he'd refer me to another ophthalmologist. He then walked out of the room. The clinic itself feels like a big machine, wait times are long and the wrong location was marked on my follow up appt. card. With this being their error they should have offered to call the other location to ask them to hold my appt., but they wanted me to reschedule. My father had similar experiences. Needless to say I did not schedule the 3rd appt and my new ophthalmologist will not be at Willamette Valley Eye Center.

Misinformed me about how much I'd own them. Now have to pay $$$. Glasses prescription didn't work…read more Wasn't strong enough. Had to go to Portland to get right one.

Mirage has become the only place I'll go for eyeglasses (and now my new and very excellent…read moresunglasses). The owner Lisa has the skill to match her passion for getting you the right frame and lenses. It is a very reassuring process to start with all the ones you like and then gradually winnow them to the one(s) that are best for you. We refer people here with 100% confidence that they will be not only satisfied but enthusiastic about their new glasses.

Had dinner with friends and couldn't help but notice their frames. They were stylish and looked…read moregreat on their faces. Asked where to go and they recommended this Lk Oswego business. I read online about Lisa,the owner, and how as an artist she works to fit each client with proper shape,style and fit. I had a new prescription and wanted lenses with a higher end process due headaches with recent purchase from Costco and a new look. Great fitting. Can't wait for new glasses. Never had anyone really work at making sure my focal point on progressive lense was in the right location. Please visit this shop,meet Lisa and her team. Yes, I am paying more than Costco but at 71 yrs and having actual vision in only one eye having a proper fit,quality lens and loving the look of them is huge. Maralee Greeno