This office all around is AWFUL. Don't waste your precious time!! I completely agree with Mireya C.'s previous review of this office. My experience with this office has been horrible and unprofessional.
I had an appointment one week ago today. Originally the appointment was scheduled for over a week out, which after a few days I called back and told them I couldn't wait any longer and needed to be seen that day or had to go somewhere else to be seen. They scheduled me that day (which is great, but not sure why I couldn't have been scheduled sooner the first time I called). I had called in the morning to get the appointment and someone from the office called me back a couple hours later to confirm my appointment. Yes, obviously I am coming considering I just called a couple hours ago to get in (this was my first clue that there was a communication issue with the office admin). I verified my appointment time and she said it was a different time than what the admin specialist had told me in the morning. She rudely replied with, "well we're not even open at that time." I felt her attitude was unnecessary, and I later confirmed that they actually were open at the time I thought my appointment was set for, so perhaps the staff should brush up on their office hours.
Anyways, I went to my appointment and walked into the very small waiting room (where you undoubtedly will be spending quite some time). My first impression of the office left nothing to be desired. Small, stuffy, old office furniture, lots of people waiting in almost every chair, and 2 unprofessional office staff. I waited, and waited, and waited until I was finally called back... oh, only to wait some more in the exam room. The exam rooms are ancient looking and very untidy for medical standards. I recall a loose bottle of some medicine or anesthesia sitting open on the table when I walked in. Not very safe considering anyone could have tampered with or taken it at any time. Nothing looked prepared or laid out for the doctor like you would typically expect to see in an exam room. I probably waited again for a solid 25 minutes before the doctor came in. The tech did ask me a couple questions, but was not very professional and cared more about telling me about her children than listening to or notating the reasons why I was there. I noticed that there was a huge rack of magazines and figured it was to occupy patients so they didn't complain about the excessively long wait times due to overbooking.
The doctor finally came in and I could barely understand him. He doesn't speak very good English and didn't seem to want to answer my questions. I felt like he rushed the entire appointment. He completely missed one of the reasons why I was there, until I reminded him about it. I think it was because he didn't read any of the notes the tech took, or perhaps the tech didn't write them down... regardless of the reason, a FAIL. He asked me to pull up my shirt to show him the rash on my torso and the DOOR WAS WIDE OPEN. He realized and quickly shut the door as if he was in such a rush to just get my appointment over with. I asked him a few questions, and of the responses I could understand, he acted almost defensive and laughed at me as if I was a moron for trying to understand. Then he had to numb me for a biopsy and in the meantime saw one or two other patients, so I... waited... some... more.
He came back about 20 minutes or so later, all the while I could hear the entire conversation of the appointment next door. The lack of respect for patients in this office is APPALLING! After he stitched up my arm from the biopsy, he told me to come back for a walk in appointment 7-10 days later and I could expect results the following week.
Well, today (7 days later) I went in to get my stitch out (I mean the fact that they want to charge me to come in to snip one little stitch is ridiculous, but ok). The office was PACKED of course and my results had not yet come in. Same unprofessional office staff. The staff told me they could not take out my stitch because I had not waited 2 weeks. I told them the doctor told me to come back in 7-10 days. Again, another office communication issue. Because this office completely overbooks appointments, I was going to have to wait until the patients who were there waiting could be seen. I do not want to guess how long that would have taken. I'm guessing hours. I left.
I'm still skeptical of this doctor's diagnosis, and I have no idea how this office has gotten away with such horrible miscommunication and unprofessionalism. It is truly baffling. All I know is that I will NOT be going back and will strongly recommend anyone I know to save their time and NOT go to this office. I drove 2 hours to take my son to a very nice dermatologists office in Maryland just so that I did not have to endure the painful experience of going back to this office and can say that it was worth the drive. read more
