Called servicing department at Lithia Dodge in Medford and couldn't book me for 3 weeks...needed my…read morediesel truck serviced ASAP as I had just purchased the truck one month prior and they had missed a recall item causing significant issues with the truck. Ken @ Lithia Servicing Dept. in Grants Pass answered my call and booked me the following day -- made sure I was safe to drive to the shop and offered me a ride while they fixed my truck. Dropped it off at 9:00am, picked it up at 2:30 completely fixed. I would highly recommend Ken and Lithia in Grants Pass -- caring and compassion 100%!

Oh my gosh this is so absurd it's not even funny I scheduled a appointment a month in advance…read morestated the condition of my car had it towed for 550 dollars seemed perfect over the phone got there asked about my recall appointment and he lists off other things that will be like 2 grand combined i said no I just want the recall order so it's safe to drive he says yeah we don't do free work and scoffs and I said it's against their policy and the law to make me pay for recalls he scoffed said get off my lot and it's 250 to get any car in so my towed car has multiples recalls that made it unsafe to drive I stated I literally didn't have money in my account to get it towed for 500 dollars he turned me away on my appointment having full understanding of the car before I got tow and he completely started acting different the minute I said I'm just here for the recalls.

DON'T BE A STUPID SUCKER! all car dealers from small corner lots to big name dealerships are there…read moreto make money anyway they can its up to you to make due diligence a prioy TRUST NO DEALER! take the vehicle to your trusted known auto repair shop and have them do a through inspection and list all needed repairs and future possible replacement and services need within the next year . time and a few bucks to do this saves you thousands on a lemon

Luke is a scammer who sells lemon auction cars after clearing the check engine light. Do not trust…read moreanything this shop tells you about a car on the lot, if you purchase assume you're gambling on the repair costs you will have to do to make the vehicle safe to drive.

Larry was very patient, reassuring and knowledgeable regarding my Volvo XC60 T6. I am hoping to…read morehave his shop work on my car soon. The AC is not blowing cold !

Excellent service, communication, and fix. Larry, James, and everyone there was kind, professional,…read moreethical, and genuinely caring. They responded immediately to my need, fixed it quickly and for a reasonable and competitive price, and got me back on the road. Behind the scenes, they went above and beyond: finding the parts needed at the best price even though that meant going to multiple vendors, test driving and reassessing my truck, and developing a plan to make sure I got the best possible support and service. But all so quickly and cleanly that none of that was any stress to me at all. They are local and long standing, and they do business with ethics and integrity. They are worthy of trust. I'm so glad to know that they are here, and that any future need I have will be handled as well as I could possibly hope. Thank you guys, you are a great value to the community.

I cannot thank this team more for everything they did for my Civic after hitting a deer. Audrey is…read morean absolute rockstar in the collisions department! She knew I was nervous as it was my first crash, and I'm from out of state so they had my car for a bit until I could get it. We genuinely thought my car was a goner, but Audrey and her team worked so hard to get my baby back to new! Thank you! Thank you! Thank you, Audrey and GP Auto.

Dropped my truck off last week for an ignition issue. I was sent a quote of $516.16. I talked to…read moreservice advisor and agreed to the price as well as authorized online. Went to pick up my truck today and was told a price of $766.32. I was shocked and ask what additional charges were? I was told it was a diagnostic fee. After talking to the service advisor he charged me $610. I'm not sure if it's normal business practice to not include all the fees in a quote you give a customer they agree to but it felt pretty shady. Make sure to ask what total charges are including diagnostic before agreeing to service.

I found Quality Cars to be an excellent company to do business with…read more Over the years I have purchased many used vehicles and I found Quality Cars to be professional, pleasant and responsive. Their after the sale service was equally outstanding. Yes, I would definitely do business with them again.

Stay away! This dealership does not honor their advertised 2 week warranty or fulfill promises…read more Was promised by owner Lon to fix transmission that his son Mike lied about but Mike refuses to fix. Power steering went out while driving with my newborn and they sent it to an unlicensed mechanic and refused to give me any contact info or name.... I ended up having to pay to fix everything their mechanic didn't! All of these occurred well within their two week period and after 4 months the car is COMPLETELY un driveable. Mike has called me out of the blue and harassed, intimidated and made threatening statements about a post on Facebook in a mothers group accusing me of slandering them, it was an anonymous post about another dealership. He has refused to apologize for this and completely stopped contacting me or returning repeated calls to him wondering when they will fix my car! This salesman Mike is very rude to younger people, takes complete advantage and ignores his mistakes. I sent a bank representative down there to talk to him and he ignored them for an entire week, until she had to call again and he still refused to fix it. Mike is beyond rude to service members and veterans, who tried to speak to him on my behalf since he had treated me in such a disgusting way. Swearing at them, slamming doors and threatening to call the police because things didn't go his way. I ended up showing him the videos of all the promises they made to fix it. This made him explode with anger as he thought I had nothing on him. During this he made a statement saying "...we don't inspect all of our cars, just the ones that need it" asking why their multi point inspection for every car they advertise on, somehow didn't show the severe transmission issue, and mistook it for bad brakes, along with severe damage to power steering. He has lied so many times and accused everyone else involved other than him to be the liars, even his own business partners, and other reputable licensed mechanics, to try to get out of this. He is the most unprofessional salesman I have ever met. Honestly would have been fired a long time ago if his Dad didn't own the place!

I bought a new car here the other day and the team was great. They explained everything very well…read moreto me, and took time to show me every button inside my new bronco. The process was easy and would recommend buying from here.

I took my immaculate 2016 mustang gt in to have the brake fluid flushed. I ask if might talk to the…read moreman who would do the work and was told no. I explained that my mustang is a low mileage well taken care of car and please be careful with my investment. When they finished the job I drove back to home and as I got close to home I lost all braking (pedal to floor no brakes). I raised the hood and saw brake fluid spilled on my paint and on top of the resevoir. I walked around the car and discovered a rather large puddle of brake fluid under the one of the wheels and all over my very expensive wheel. At this point I jacked the car up and pulled the wheel. Un fortunately it was to late for the wheel as it had been damaged by the brake fluid. The caliper, rotor, brake pads were soaked with brake fluid as well as everything behind the wheel. Needles to say I was crushed as brake fluid is so damaging. I discovered that the bleeder valve had been left loose. I immediately called them to inform them and was told they would redo the job and replace what was damaged. No pads where replaced and I have a wheel that missing its clear coat and pitted badly. They did offer to have the wheel looked at and look at my pads but looking wont help a contaminated brake pad, both front (left and right) pads would need to be replaced and at this point being my 3rd time dropping my car off I chose to do the pads myself and minimize risk of more damage. I will also replace my wheel. One last thing, when I talked to the service manger about what had happened not even an apology nor have I ever received an invoice showing what was done the second time. Air most certainly entered the brake system and I would like to know if they in fact redid a complete bleed on the system and abs block or did they just bleed the caliper that leaked. Never got a call to pick up my car the second time and went back over to Mocks to find my car sitting in the parking lot. 1 star rating for Mock Ford and -1 star rating if it was possible. One last thing I forgot to mention, they managed to hit the front splitter below the bumper and smashed it in and crack it. Lots of my money and time was wasted taking my car to Mocks Ford. This whole affair has been quit depressing and costly for me.

Buyer beware!! My partner went yesterday to look at a truck…read moreand asked if he could test drive it to a different mechanic to have them check out the vehicle. Upon inspection, the new mechanic was absolutely appalled by the amount of rust damage. Three boys auto tried to spray paint and cover up all this damage... The price tag on the check was a little over eight grand. The mechanic I took the truck to advised us not to purchase the truck and that the truck would definitely break down sooner than later. What a complete trash company trying to screw people over to make a sale. I'm going to educate everybody in Southern Oregon about this trash auto company. If you find yourself dealing with the scam artist, please do yourself a favor and get a second opinion, These guys are crooks and should not be trusted.

Excellent service! I'm very impressed! Very fast getting to…read moreyou! I highly recommend 3 Boys Classic Towing! They got our pickup and travel trailer off the side of the freeway at Grants Pass within 45 minutes of calling! Then later in the day they towed our truck to another shop! Very friendly and super fast! Thank you!

Billy cox sold me a truck that he knew was unsafe to drive knowing I'd be putting my two small…read morechildren in. Then cussed me out before hanging up on me the day after I bought the truck

The owner has no morals or ethics. Lied to me and said the car was on hold and let me travel 6.5…read morehours pregnant while he sold it and then was so rude about it! I was all approved from the bank and was PROMISED there was no way I would make that drive and something like that happen.