Excellent customer service! I needed new strings on my guitar in less than 24 hrs. I was able to…read moreorder the strings on the website 2 hours before the store opened, and got a text confirmation right away. I was able to inquire by text to find out that it would only cost $20 to have them restring it for me, and I took them up on that to have time to get other things done! Love this music store! :-)

I rented an instrument here. The rental process was super easy and everyone was friendly!read more

I have had basically the same experience as Ann except my contract isn't up. I've been trying to…read moreget a full size cello for my son, Andre also told me they were "hard to come by." He would let me know when one was available. Guess what, I've left numerous messages, stuck notes in my bill, emailed, and literally NO response, nothing. So my son is stuck with a too small cello while Music Hut still attempts to collect money without helping their customer. I've never dealt with a company that basically refuses any contact when someone needs assistance. Awful, avoid Music Hut at all costs!!

Completed our contract and paid in full on a cello rental. Music Hut did not provide us with a…read morefull size cello prior to our final payment because he said they were "hard to come by." I said I didn't want to make the final payment until we had a full size cello in our possession, but he insisted we had to continue payments because we had signed a contract. One year later, he has all of his money, we still don't have a full size cello and he is now claiming we never asked for a full size cello within the terms of the contract. Very bad business practice!! He won't return our phone calls. Do not rent from this business. Get your string instruments from a real violin shop. If you search the Better Business Bureau, you'll see he did the same thing to another customer with a violin.

I'm fairly new in town, and had had bad luck trying to get a particular Swiss-made guitar amplifier…read morefixed. By word of mouth, after trying several local repairmen, I got wind of "Shon" at Sound Town. He combed over the amp tooth and nail, and finally solved the problem for me, a problem that turned out to be not so much a broken component (my guess) as operator error, a change-over from an active to passive guitar, and the need for a suitable pre-amp to boost the signal . It took a lot of testing and reading of manuals and schematics, before Sean figured out what was going on. He went so far as to compare my sound-levels with those of other amps in the stores and he was quite patient and thorough in every regard. I made several trips to the store, and became acquainted with three key people there, all of whom were very nice, and I got a feeling for their special niche in the music world, which is the supplying of sound systems and various components, whether for rentals-out or for purchase. They keep a fair supply of guitar needs and are happy to order anything you might want at a fair price. Though Guitar Center and places like Kolacny's and Flesher-Hinton all have their place, I'll always begin by shopping here because of their patience and kindness. It is a special kind of store with special kind of people, and it always feels good to be patronizing a locally owned business of modest proportions. Bravo!

Awesome groovy guys who know that they are doing and they do it well! Highly recommended!read more

A great place. Very welcoming staff, an amazing inventory and a dedicated luthier for when things…read morego wrong.

I'm not a Colorado local, but I visit this shop every time that I am in town. I had not been in a…read morewhile due to the pandemic, but recently was able to return. This time the shop had moved to a new location. I was staying downtown and was able to hop on the rail and arrive within a reasonable, but m,operate walk from the train stop. It wasn't necessarily an ideal walk front eh train, but definitely manageable. This shop is always packed with cool stuff - in this newer location they have much more space and Heaven more great stuff. New and used, they have lots to look at. I was definitely impressed with the guitar pedals that they keep in stock. Really appreciate the ability to check out some uncommon stuff that I have been interested in potentially adding to my pedal board. The folks here are always friendly and obviously love talking about music equipment as much as I do. Definitly A+ for Flipside Music shop!

Recently bought an upright piano and had a fantastic experience from start to finish…read more I was looking for a basic upright piano in order to get back into playing-- nothing fancy, but something better than the less-than-desirable ones I was finding on Craigslist. Ken had amazing knowledge of all the pianos in stock; not just the ones in the store, but the ones in the warehouse too. He took the time to take me over to the warehouse just a couple of minutes away to show me a couple that matched what I was looking for. The purchasing process was extremely easy. I filled out some paperwork and had the piano delivered just three days later. Delivery was quick and easy and Pianos N' Pianos handled the whole process for me. Ken even called me the next day to make sure everything had gone well! In addition to great service, they also provide great support. They have a great warranty, and the first tuning comes free too! Awesome service overall! I definitely recommend buying a piano from them.

Imagine helping a committee of five find the right piano for weekly church services. Well, Pianos…read moren' Pianos came through with flying colors! Ken Trujillo has an ability to match people with pianos, along with an ear for quality and a mind for value. Our entire purchasing experience, through to delivery of the piano was a delight! We highly recommend Pianos n' Pianos! Everything came together for us so that we own an instrument that we truly love. Mary and Penelope

My guitars sat in storage for about ten years after a move, and when I finally dug them out, they…read moreneeded some love. I'd played for 15 years before that, so getting my main guitar back in shape mattered to me. I found Jay after reading some reviews, and he was awesome start to finish. He's kind, he kept me in the loop the whole time, and he obviously cares about the work. The turnaround was quick, the price was more than fair, and my guitar is singing again. I also brought in my late uncle's mid-'70s acoustic, which I inherited 20 years ago and honestly haven't taken great care of. It was warped beyond what Jay's shop is set up to handle, and he told me that straight up and recommended a shop that could do it. I'll take that kind of honesty every time. If you're in Highlands Ranch and need someone to look after your guitar, Jay's your guy.

Excellent, professional service. Jay, the luthier clearly has a massive amount of experience and…read moretreated my instrument with the utmost care. Communication was seamless--quick to respond to text, upfront about pricing, and gave great advice. It's hard to find a shop with this level of craft and efficiency. I took two high-end bass guitars in for new strings and setup; he did a wonderful job and Jay is indeed a musician's man, he is also a bass player. I own 16 basses/guitars and Jay will be my go to guy from now on. Highly recommended! Recommend!

Great shop with nice accordions. I had a repair done and Victor seemed to be knowledgeable and…read moreefficient. Repair and parts were reasonably priced.

This store is great! Victor is a master technician and a very personable guy. He did a great job…read morebringing my old Hohner accordion back to life--for a very reasonable price. I highly recommend their shop and their work! A great find!

I contacted Robby about selling a guitar from a Craigslist ad…read more We talked for at least half an hour we didn't make a deal but he gave some great advice for selling it. Thanks

Guitar Desires sold a 1976 Fender Stratocaster for me. Rob came out to my house and we agreed to…read moresell it. He seemed honest and sincere. He was supposed to get a percent and was to sell it on EBay. I agreed. The guitar sold on EBay and I was told I would get a check withing a week or so. It has been months and still no check. Rob does not return my calls. Rob and Guitar Desires basically stole my guitar. I would advise you to avoid getting your guitar stolen and use a different dealer that wont steal your guitar. I am forced to sue Rob and Guitar Desires in an attempt to get the money from the guitar. Update: I did get paid for my guitar. I did get the money owed. I still would not recommend Guitars Desires but I would no longer state that my guitar was stolen as I did get a check for the full amount after about 6 months.

Great selection pianos and interesting items that definitely tell a story. Big selection of items…read morein various conditions. Service is friendly is attentive and wanting to help.

Tasha was fantastic, very helpful and knowledgeable. It's a high quality office desk at a great…read moreprice - thank you!!

I recently retired from the recording studio business after almost 50 wonderful years of recording…read moreeverything from singer/songwriters and rock bands to entire orchestras. I sold most of my gear, but took some of my favorite pieces of equipment home to build a high-quality studio for myself and some of my diehard customers. A few of my favorite analog units had died over the years, but I held onto them in hopes that someday I would find an individual that could repair them...even after several unsuccessful attempts by other repair shops. A friend of mine had always raved about this fellow named Ross, that he takes all of his equipment to. After being disappointed by the attempts of so many other repairman, I was skeptical, but decided to take a chance... and I'm so glad I did! Everything he has repaired for me works flawlessly. He meticulously checks every solder joint and component to make sure that each piece of equipment meets or exceeds factory specs. And...his pricing is extremely reasonable! And to top it off ...he is one hell of a nice guy and a real man of integrity! I dread the day this man retires!

Took a shot at repairing my cassette deck but it was beyond Hope. Fun to hang around all the audio…read moreequipment.