I booked storage on the 31st of August as a last minute emergency solution as the place I was…read moreapproved for fell through. The man I spoke to on the phone initially was lovely and understood that I needed storage immediately and would be moving as soon as I found a house. I paid the full months fee for the unit - $270. When I was taking my furniture out of the unit today I was told by the very rude and unhelpful employee at the office that there would be a $20 charge for not giving 7 days notice for vacating. I thought that surely she must be mistaken because I am paid up until the 31st of this month (September) which is 3 weeks away and now they are able to make double the amount of money on the unit as I am no longer using it. I understand the need for the weeks notice if it is getting towards the end of the month but I think this is just a little absurd. I am unhappy that I wasn't told about the 7 days notice when I initially booked the unit. I am also unhappy that I had the misfortune to end up using your company and will make sure to let anyone who is looking for storage know not to make the same mistake.

From the owner: Metro Storage is a 100% Australian owned business and is well established within the self storage…read moreindustry.

I've never bothered to write a review of a busines but I've had it with these guys. I used SmartBox…read morewho works with Grace to move out of my apartment and store items for a year. First, they sent a studio box for my 1 bedroom apartment. Of course my things didn't fit so then they had to call for another box. The movers were unprofessional and didn't wrap any of my furniture and sat and did nothing while they were waiting for the second box to come. They could have finished moving things down the elevator. Then they tried to charge me for the time we had to wait for the other storage box to come. It doesn't end there. Now, I have had to pay almost double for storage for a year because of their mistake. I'm ready to move now and they quoted me 3K to move my things to Melbourne. I called A2Z Moving and they are doing it for $1,300. More than that, I'm just trying to confirm that I can schedule my move and some guy is supposed to call me back but guess what, he never does and the guy I just spoke to hung on me. These guys are a nightmare. Stay away. Update, I did finally speak to someone and now since they didn't call me back, I have to reschedule my move since they can't get my boxes out of storage in 2 days. They need 5 days. I need a birth certificate document for a citizenship appointment and now I'm completely hosed. What a mess.

From the owner: Mobile Self Storage, Self Storage, Storage Solutions, Long term Storage, Emergency Storageread more

Two men and a truck arrive and quickly assist with the boxes and bits of pieces that need to be…read moreloaded onto the truck. The guys arrived on time and had a great sense of humour. We loaded the truck in record time and followed the truck to the storage area. All hands on deck as we unload everything. Then the place hit me. The security at the gate..know your number! Then the storage rooms are like the hard cold steel of a prison cell. Steel and aluminium glistened form the strong downlighting...I was looking for the security camera and found it tracking my presence. Wow what security. Boy get there early. As we were leaving cars were lined up to secure their goods for whatever reason. The rates for storage are quite reasonable. The manager on site was very pleasant and helpful.

Appalling service , total disregard or care for customers and their property lost in the fire.A…read moredisgraceful customer service with no empathy . Very low standard of communication with no detailed proof or reports of the statements made to customers. Appauling and dusgracefull standard of values to their customers .Do not use .