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    Grace Self Storage

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    Self storage

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    9 years ago

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    Palmers Relocations

    Palmers Relocations

    (8 reviews)

    Do not know where to start with this terrible moving company but will try. Palmers Relocations are…read morenothing short of the worst service I have ever seen but also heartless My elderly mother needed to put her items into storage which was due to an insurance claim whilst repairs were made to her home. The builders appointed Palmers Relocations. They turned up in a truck which gave me little confidence they were as professional outfit but I thought I would leave them to it. I discussed with the team not to pack my mothers office area as it was not needing to be moved and had allot of my mothers documents and medication. They understood and I went to collect my mother from a medical appointment. When I arrived back that afternoon I noticed the office door open, all items removed and most importantly my mothers medication. I called the office very worried (understandably) and whilst their Operations Manager admitted to making a mistake, refused to try to locate the medication that day (it was only 1pm) and then advised he would need to charge me despite it being their mistake. Crazy I know !!! I pleaded. They then offered me to unload the container myself (being a 57 year old with a disability this wasn't going to happen). I called their Sydney office, again pleaded my case and I kept getting the same response that a manager would call me back. In the end, no one called back. I called 15 times. Thankfully my mothers pharmacist and doctor came to the rescue but it could have been much worse. I just could not believe how little they cared and tried to make a buck out of someones misery. Shame on you Palmers Relocations - putting profits before people wont get you far in the long run

    Absolutely disgusting after sales service. On pick up of our…read moreitems, they were very rough with our fridge and we anticipated damage. We spoke to them on the phone regarding this but because it was not put in writing, they pretended they knew nothing about it when we followed up after our shipment arrived and of course opened the box and our 1 month old fridge was damaged. We also had other furniture like beds, vases and other items damaged when opened. Everything was damaged from the way it was packed....do you not think the company should be liable for this?? No level of duty of care. Apparently you have to get multiple types of insurance to cover a variety of stages within your process. We did pay for insurance but obviously this was not included and they did not want to accept any duty of care on packing our items. They have been of no help, to the point where they don't even reply to your emails as they have got your money and don't care now. I am appalled that this type of business can carry on treating customers so poorly, it is clear from the other reviews and ratings. Be warned, stay clear of Palmers.

    Grace Self Storage - selfstorage - Updated May 2026

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